FragranceX (www.fragrancex.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
Unable to tell fragrances apart and the samples i paid for i didn't expect to be the same size as the samples im given travelling. i should have researched it but i guess my expectations were too high
Reply from FragranceX2026-07-07
Hi Maia!
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. 😔
At FragranceX.com, we understand that fragrance preferences are very personal, and we want our customers to feel confident with their purchases. We are sorry if the sample sizes were not what you expected, and we appreciate your feedback as it helps us improve how we present our products.
We hope to have the opportunity to serve you again and provide a better experience in the future.
H
Hany Mohammed · 1 review · Verified · Experienced 2026-06-22 ·
★★★★★
I placed order and I paid it and I supposed to received it at June 25 and so far I didn’t received it
This is a Bad service
Reply from FragranceX2026-07-07
Hi Hany!
Thank you for sharing your feedback. We are sorry to hear that you have not received your order and understand how frustrating this situation must be. 📦
We reviewed your order and see that USPS has been attempting to deliver the package since June 25 without success. We also see that our customer service team previously advised you to contact your local post office to make arrangements for delivery.
We recommend reaching out to USPS directly, as they will be able to provide the most updated information and assist with completing the delivery. We apologize for the inconvenience and appreciate your patience while this matter is resolved.
We hope to have the opportunity to provide you with a better experience in the future.
I could not find my fragrance in any store. Fragrances had it & it was a great price. Easy to order & delivered in a timely manner.
Reply from FragranceX2026-07-07
Hi Debbie !
Thank you for your wonderful review and for choosing FragranceX.com!
We are thrilled you found the fragrance you were looking for and enjoyed our easy ordering process and timely delivery 🌸
We look forward to serving you again soon!
I love it the prices I love the scents and I definitely will continue to shop and I highly recommend it to everyone
Reply from FragranceX2026-07-07
Hi Tanya !
Thank you for your amazing feedback and for choosing FragranceX.com!
We are delighted that you enjoy our prices and fragrance selection. Your recommendation means a lot to us 💫
We look forward to serving you again soon!
S
Santa Clara CA · 1 review · Verified · Experienced 2026-06-22 ·
★★★★★
My go-to source for hard to find perfumes
Prompt shipping. Promised product. My go-to source for hard to find perfumes.
Reply from FragranceX2026-07-07
Hi !
Thank you for your kind review and for shopping with FragranceX.com!
We are happy to be your go to source for hard to find fragrances and glad you enjoy our prompt shipping 📦
We look forward to serving you again soon!
Hi Alain !
Thank you for your review and for choosing FragranceX.com!
We are glad you love your fragrance and appreciate our prices ✨
We hope you continue enjoying your purchase.
We look forward to serving you again soon!
They have a huge selection of perfumes at great prices
They have a huge selection of perfumes at great prices. The shipping was excellent and everything arrived in perfect condition.
Reply from FragranceX2026-07-07
Hi Kathleen!
Thank you for your wonderful review and for choosing FragranceX.com!
We are delighted to hear you enjoy our selection, great prices, and reliable service 🌸
It is wonderful to know your order arrived in perfect condition.
We look forward to serving you again soon!
I was very pleased with my choice of fragrance and the fact that it arrived in a timely manner. I will definitely be ordering more..
Thank you, Diane Marino
Reply from FragranceX2026-07-07
Hi Diane !
Thank you for your feedback and for shopping with FragranceX.com!
We are happy to hear you are pleased with your fragrance choice and that your order arrived in a timely manner 💫
We appreciate your support and look forward to helping you find more favorites.
We look forward to serving you again soon!
Shipping. It arrives days after when your told it will arrive.
Not very happy about that.
Reply from FragranceX2026-07-07
Hi Gwendolyn!
Thank you for sharing your feedback. We are sorry to hear your delivery arrived later than expected. 😔
We understand how important accurate delivery expectations are and appreciate your patience. We will continue working to improve the overall shopping experience.
We hope to have the opportunity to serve you again.
Hi Jason !
Thank you for your feedback and for shopping with FragranceX.com!
We are happy to hear you enjoyed our pricing and quick shipping 📦
We appreciate your support and hope you enjoy your fragrance.
We look forward to serving you again soon!
The delivery was late than specified causing to miss the event where it was to be used.
Reply from FragranceX2026-07-07
Hi MightyIndian!
Thank you for sharing your feedback. We are sorry to hear your order arrived later than expected and that it affected your plans. 😔
We understand how important timely delivery can be, and we appreciate you letting us know about your experience. We will continue working to provide the best service possible.
We hope to have the opportunity to serve you again.
Hi Charles !
Thank you for your kind words and for choosing FragranceX.com!
We are happy to hear you had a great experience with us ⭐
Your support and appreciation mean a lot to our team.
We look forward to serving you again soon!
There are always great deals. Products are delivered in a timely manner. I have ordered several times with no issues to report
Reply from FragranceX2026-07-07
Hi Ethan Harley!
Thank you for your kind review and for choosing FragranceX.com!
We are glad you enjoy our great deals, timely deliveries, and reliable service ✨
We truly appreciate your continued support and trust.
We look forward to serving you again soon!
E
ET · 1 review · Verified · Experienced 2026-06-19 ·
★★★★★
FragranceX blamed me when they lost my order
FragranceX shipped my package without receiving my address. They told me that it was delivered but couldn't tell me where it was delivered and blamed me for not giving them my address, yet they shipped my package without my address or asking me for my address. No package or system should complete an order without an address. Yet, they made sure my address was correct to bill my account. That is my experience as asked. They cashed in. The Post Office said it seemed scammish.
Reply from FragranceX2026-07-06
Hi!
Thank you for taking the time to share your experience.
We are truly sorry to hear about the frustration this situation has caused. 📦
After reviewing your order, we found that the shipping address provided during checkout was the one used to process and ship your package. To help prevent situations like this, customers have three opportunities to verify their shipping information: during checkout before completing the purchase, on the order confirmation page immediately after placing the order, and in the order confirmation email, which includes the complete shipping and billing details. We understand how disappointing this experience has been and appreciate you sharing your feedback.
If you have any additional questions or would like us to review your order further, please contact our Customer Service team.
We appreciate your feedback and hope to have the opportunity to serve you better in the future.
I love fragrances as a whole.. my collection is unreal..and its possible thanks to fragrance X. Their prices are reasonable. 10/10. Shipping time is always quick.
Reply from FragranceX2026-07-06
Hi Kehaulani!
Thank you for your amazing feedback!
We're thrilled to know FragranceX.com has helped you grow your incredible fragrance collection with reasonable prices and quick shipping. ✨
Your 10 out of 10 recommendation truly means a lot to us.
We look forward to serving you again soon!
I still have not received my order, which was placed on June 18.
Reply from FragranceX2026-07-06
Hi GV!
Thank you for sharing your feedback.
We’re sorry to hear about your concern regarding your order. 📦 According to the USPS tracking information, your package was delivered to your parcel locker on 06/27. If you have not been able to locate it, we recommend contacting USPS for additional assistance or reaching out to our Customer Service team so we can further assist you.
We appreciate your feedback and hope to have the opportunity to serve you again in the future.
J
Jonathan Jones · 3 reviews · Verified · Experienced 2026-06-19 ·
★★★★★
Great Delivery Service
Great Delivery Service. Great Prices.
Reply from FragranceX2026-07-06
Hi Jonathan!
Thank you for your review!
We're so happy to hear you enjoyed our great prices and fast delivery service. 📦
Thank you for choosing FragranceX.com.
We look forward to serving you again soon!
Hi Kathleen!
Thank you for your wonderful review!
We're delighted to hear you enjoyed our great prices along with the free and fast shipping. 🚚
Thank you for choosing FragranceX.com for your fragrance shopping.
We look forward to serving you again soon!
My package came on time and coach floral fragrance was everything.
Reply from FragranceX2026-07-06
Hi Shonda!
Thank you for your kind feedback!
We're so happy your package arrived on time and that you're enjoying your Coach Floral fragrance. 🌸
Thank you for choosing FragranceX.com.
We look forward to serving you again soon!
I recommend this company because in addition to being reliable, their fragrances are authentic and come at incredible prices. I’ve already ordered several perfumes from here; delivery has always been fast, and they arrive in perfect condition.
Reply from FragranceX2026-07-06
Hi Vivian!
Thank you for your wonderful recommendation!
We're honored by your continued trust in FragranceX.com and are delighted to hear you've consistently received authentic fragrances, fast delivery, and excellent value. 💫
Your loyalty means so much to our team.
We look forward to serving you again soon!