FreedomVoice

Respectful and Knowledgeable

Chaela was patient, respectful, and knowledgeable. She took her time walking me through to make sure my issue was resolved.

Your service does not work

Your service does not work. I should not have to uninstall and reinstall your app just to make phone calls. Despite multiple calls to support, I am repeatedly told a supervisor will call me back that has never happened.I do not have time to wait around for callbacks that never come. This phone is critical to my work helping fire victims, and people cannot reach me because your service is unreliable.I am paying for a service I cannot use and receive nothing from. This is unacceptable. Either fix this immediately, issue a credit/refund, or cancel my service without penalty. I expect direct contact, not another ticket that goes nowhere.

Great service

Exceptional Customer Service

The Agent who assisted me was very helpful and patient as I am new to this service and in how to navigate the services. He ensured what I needed during the call was complete before ending the call.

Received great help!!!!

I have been with FreedomVoice for over…

I have been with FreedomVoice for over 15 years. They continue to provide excellent customer support and a simple, no fuss, system for our business 800 numbers.

Just getting set up

Just getting set up. Diane was very helpful getting a few details straightened out for a Smith operation.

The customer service interaction is is… outstanding

The customer service interaction is is highly recommended by me. You guys are patient kind and I must say that Marcy was very professional skillful and sweet. I like her thank you.

Mike Valenciano

I believe my customer service rep was Mike Valenciano and he was patient and though and so nice. Probably one of the best customer service experiences I ever had. He is a great employee. Thank You!

Excellent service

Excellent service, the person who helped me was very friendly, answered all my questions, and made suggestions for new products.

The support I needed and got was fantastic

The support I needed and got was fantastic. He walked me through the steps slowly and made sure it was completed before hanging up. He don’t rush through my questions and he was very understanding of my needs

Great customer service

Great customer service. Helpful and easy to get to.

This young lady was very through with…

This young lady was very through with her presentation and answered all my questions with clarity…Great Job coming from her.

The process was pretty simple.

20 years of satisfaction

I’ve been a customer almost 20 years. Easy customer service, clearly defines problem, explained steps and checked to make sure everything is working before disconnecting.

Initially I was upset I had created an…

Initially I was upset I had created an account all of 30 minutes before him I was given the customer number and the telephone number that I picked at the end of the page and at the top of the note it said unfortunately they weren't able to do everything online to call this number make a long story short I guess in the process of me creating the application I did something one too many times and it kind of needed extra verification which I couldn't provide because I wasn't even sure if the account was created or not anyway by the end of the call the special created and set up my account and assured me that my number worked by giving me a test call I appreciate his patience and understanding he was very helpful and even under my stressfulness he was still very polite and professional thank you so much I believe his name was Shymir (apologize I said it wrong)

Great customer service

Mercy did a great job helping me get the Florida Satsang account updated. She made the process and enjoyable experience.

The Freedom Voice Experience

I have been doing business with Freedom Voice for years. Their representative Diane, was able to reactivate my business phone number that had been dormant for 6 months. The process was smooth and easy and Diane made my experience with Freedom Voice even more pleasurable. Thank you.

it was quick and easy and when I had a…

it was quick and easy and when I had a problem, I called back and the problem was corrected immediately.

Customer service was superb

Customer service was superb, the rep JohnAllen was so patient with me, took his time to attend to all my question.