FreeLogoServices

Hello Siobhan, Thank you for reaching out again. We have been waiting to hear from Weebly if they are able to recover your website and we have not yet heard back from them. Our support team will be in touch with you shortly to go over what options remain for the time being, since we have already refunded two months of service. Please be on the lookout for a response from our support team. Thank you, Wynter D.

Hello Stacy! Thank you so much for reaching out to us! We appreciate your business. I have located your case, and it appears that the cards were as you designed them. Since the replacement order was already placed, the agent refunded you 20% on that new order. I have taken over your case and emailed you with a resolution. Please know that we pride ourselves on delivering products exactly as designed by our customers, and our policy states we are not responsible for user design errors. If you are ever unsure if your design will be legible, you are always more than welcome to email our team before placing your order, and we can review the design and provide assistance. Once the order is placed, it goes directly to processing and there is no time to update the design at that point. Please let me know in my email if you have any further questions. Sincerely, Wynter D. FreeLogoServices

Hello Andrew! Thank you for reaching out to us today. I have researched your order, and cases. It appears that on 6/12 our fulfillment team tried to reach out to you to let you know that the color ink you were attempting to order was out of stock. After 3 emails with no response, your pen purchase was refunded on 6/30. I have emailed you the proof of refund, to your login email address. I do see that you attempted to contact support on 3 occasions. Each time we responded within two business days. I apologize if any of these communications were not received. If you have blocked email from FreeLogoServices in the past, that could have kept our emails from coming through. I am also emailing you a coupon code for 20% off, if you would like to reorder the pens as they are back in stock. Since you have not received our communications in the past, please let me know if you do not receive the email that I have sent to you, and let me know if you have another email address I am able to send the confirmation to. If there is, to keep that email address confidential, please email [email protected] and put Attention: Wynter in the subject line so the email is sent to me by our support team. If you have any further questions, please respond to me in our case! Sincerely, Wynter D. FreeLogoServices Addition: Hello Andrew, Please email us from another email address from your hotmail email if you are unable to receive our responses there. The reference number for your refund is 74492150182713177325736. Please use this with your bank to locate the refund. It should have been received at the beginning of July. I can assure you that I have read all of the sent email communications to your hotmail address, and we have indeed replied. Please email [email protected] from a different email address as I have requested, to my attention so we can communicate via email, and I can add a note to your account to use that email address in the future so you will receive our messages. If you would like once you send the email from the new email address, I can send you screenshots to help ease your mind about our attempted communications with you. Thank you Sincerely, Wynter D. FreeLogoServices Addition: Hello Andrew, Since you are unable to receive emails from our help email address, I have emailed you from my personal business email, which I am sure you have received since you have replied. I have sent you screenshots showing the sent messages to you from our support team. Unfortunately if you did not receive these because you are unable to receive mail from our domain, we did not get a failure to deliver in response and we were unaware. I have given you the confirmation number for your refund, if you did not receive the refund, please contact your bank. We only receive the confirmation number once it has been accepted by the funding account. If the account had closed or changed in any way it's possible it was held. Sincerely, Wynter D. FreeLogoServices

Hello Gayle! Thank you so much for reaching out to us! I have emailed you to let you know that your website has been reactivated. I have also published your website, so it is available immediately. If you ever run into this again in the future, once a subscription is cancelled, you should see a "Reactivate" button where it once said "Edit Site" before. Once this button is used after the payment method has been updated, it will purchase and restart your subscription. Unfortunately we do not have customer support on weekends, which is why no one was able to get back to you immediately. Sincerely, Wynter Dodd FreeLogoServices.com

Hello Emma! We are so sorry to hear about this frustration. Unfortunately when a domain is transferred to a new service/host the email services which are tied to the domain are also canceled. You can connect your new DNS to either a new email service, or you can have the DNS updated to connect to our email services. We would be happy to assist you with connecting your new DNS to our email services. Please provide your customer ID or an email address on file so that we may further assist you. Sincerely, Kenny C. FreeLogoServices.com

Hello Beverlea, We sincerely apologize for any frustration or confusion caused. I am happy to see that you have resolved this matter with our support team. Stay safe and well! Andrea M Customer Care Specialist FreeLogoServices

Hello, We sincerely apologize for any confusion or inconvenience. Our support team has reached out to you via email to provide more details. Please feel free to reach out to us with any other questions or concerns. Andrea M Customer Care Specialist FreeLogoServices