Free Spin (www.freespin.com) has a 3.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 72% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
my 3rd withdrawal, money appeared on my btc wallet within 24 hours on every one, support has also been helpful, thanks free spin
Reply from Free Spin2026-07-27
Hello Nemanja,
Thank you for sharing this, it's great to hear that all 3 of your redemptions have been processed smoothly, with BTC landing in your wallet within 24 hours every time. Fast, reliable payouts are something we take real pride in, so this means a lot.
If you need assistance, please, do not hesitate to reach out, our team is available 24/7!
L
Luka Stojanovic · 1 review · Experienced 2026-07-01 ·
★★★★★
Site speed is good
Site speed is good, nice RTP, a lot of different games, has been my go-to site for months now, hope they continue like this 🔥
Reply from Free Spin2026-07-27
Hello Luka,
Thank you so much for your positive feedback!
We're thrilled to hear you're enjoying the site speed, RTPs, and game variety. We're constantly working to keep improving the experience, so stay tuned for more great games and updates.
If you ever need anything, please, do not hesitate to reach out, our support team is available 24/7!
I was upset because my card wasn't working but support helped me right away, Isaac deserves a recognition, real professional!!
Reply from Free Spin2026-07-26
Hello Alina,
Thank you for your kind feedback!
We're glad our support team was able to help resolve the issue quickly. We'll also be sure to pass your kind words on to Isaac!
If you ever need anything else, our support team is available 24/7.
Ngl i was doubtful about the kyc time cuz many social casinos delay the kyc but it got approved same day, already requested my first redemption. I just wish they had USDG coin as one of the redemption methods. Aside from that, all good so far.
Reply from Free Spin2026-07-26
Hello Celeste,
Thank you for taking the time to share your feedback!
We're delighted to hear that your KYC verification was completed quickly and that your experience has been smooth so far. We also appreciate your suggestion about adding USDG as a redemption option!
If you ever need any assistance, please don't hesitate to reach out. Our support team is available 24/7 and is always happy to help!
Rly good variety of games, multiple providers. My favorite is gods of darkness so far, nice RTP & cool animations. Like it. 👍👍
Reply from Free Spin2026-07-26
Hello Talia,
Thank you for your wonderful feedback!
We're delighted to hear you had such a positive experience - that's exactly what we strive to provide for all of our customers.
If you ever need any assistance, please don't hesitate to reach out. Our support team is available 24/7 and will be happy to help!
Hello Jason,
Thank you for your wonderful feedback!
If you ever need assistance, please, do not hesitate to reach out, our team is available 24/7!
J
Joe · 2 reviews · Verified · Experienced 2026-07-24 ·
★★★★★
Rigged !
Rigged !! just weird games and just really bad overall.
Reply from Free Spin2026-07-26
Hello Joe,
Thank you for your feedback!
We'd like to clarify that all of the games available on our platform use Random Number Generators (RNGs), which ensure that every game outcome is fair, random, and cannot be influenced.
If you have any questions or concerns, please don't hesitate to reach out to our support team, we are available 24/7!
I signed up about a month ago, and it's been enough time for me to leave some honest feedback. The packages are great value and the support team has been super helpful and understanding. I had an issue with my Google Pay and they fixed it. Special shoutout to Kelly for helping me out
Reply from Free Spin2026-07-23
Hello Zuzana,
Thank you for taking the time to share this feedback after a month with us!
We're so glad the packages have been great value for you and that our support team was able to quickly resolve your issue. We'll be sure to pass along your shoutout to Kelly!
If you ever need assistance, please, do not hesitate to reach out, our team is available 24/7!
C
Cory Anderson · 24 reviews · Experienced 2026-07-23 ·
★★★★★
Did a crypto deposit
Did a crypto deposit, sent the solana to the address they gave me....they never credited the amount. So they stole my money and support is clueless and doesn't know what happened. STAY AWAY. I have the transaction and even showed them the successful crypto transfer and they did not credit the coins.
Reply from Free Spin2026-07-26
Hello Cory,
Thank you for your feedback. We'd like to apologize for the inconvenience this has caused you.
We've looked into your case further and reached out to you directly regarding this matter. We appreciate your patience while we investigated the transaction and are committed to resolving any outstanding concerns.
If you have any further questions, please reply to our message or contact our support team - we're available 24/7 and happy to assist.
You don't give any real bonuses , on a consistent level, you give them once then cut them off , to greedy. Your better off giving a little something everyday instead of waiting for them to give more especially if there not winning, why go back? Right ? Give a little get alot , stop looking for the big payday , and make the people happy , in the long run you'll have more people playing on your site then anywhere else. Isn't that what you really want more stable more investment opportunities for others . That's the big money . So like I said give a little get a lot .
Reply from Free Spin2026-07-22
Hello Adam,
Thank you for taking the time to share this feedback - we really appreciate it.
Our goal has always been to ensure our customers feel valued, which is why we do offer rewards as gestures of goodwill. We also have our FunZone, full of surprises, which you're welcome to explore anytime.
We appreciate you sharing your thoughts, as it helps us keep improving the experience for our players and we'll be reaching out to you!
In the meantime, please, feel free to join our live chat or give us a call if you need assistance, our support team is available 24/7!
T
Travis · 5 reviews · Experienced 2026-07-22 ·
★★★★★
3 stars
3 stars
I have been playing this platform for about a month. Most I've won was up to 140 sc. I have spent some money and the out come was ok. Seems the RNG setting is stuck for the platform to win more then pays out. Trust me I play over 100 different platforms. The games are good, the platform is easy to navigate. If I start winning big. Then I'll edit my review. Until next time.
Reply from Free Spin2026-07-22
Hello Travis,
Thank you for your feedback!
We want to reassure you that all our games use certified, independently audited RNG systems, so outcomes are never adjusted based on individual play patterns or account history. That said, we'd genuinely like to understand your experience better, so we've requested the information.
In the meantime, if you need assistance, please, feel free to reach out, we're available 24/7!
B
Brian Stewart · 3 reviews · Verified · Experienced 2026-07-04 ·
★★★★★
Thank you for the bonus
Reply from Free Spin2026-07-22
Hello Brian,
Thank you for your honest review!
In case you need assistance, please, do not hesitate to reach out, our support team is available 24/7!
Very good and fun casino with lots of games. highly recommend
Reply from Free Spin2026-07-17
Hello Dipika,
Thank you so much for the great review and for recommending us - we really appreciate it!
We're glad you're enjoying the game selection. Thanks for being part of the community!
If you ever need assistance, please, don't hesitate to reach out, we're available 24/7!
Payout was super fast with no hassle. Fun place to unwind and possibly win real money!
Reply from Free Spin2026-07-17
Hello Jess,
Thank you so much for your wonderful feedback - providing experiences like yours is exactly what we strive for with all our customers.
We hope to see you back again soon, and if you ever need anything, please don't hesitate to reach out.
b
brad fox · 5 reviews · Experienced 2026-07-17 ·
★★★★★
great site great bonuses
Reply from Free Spin2026-07-17
Hello Brad,
Thank you for the great feedback - we're so glad you're enjoying the site and the offers! We appreciate you taking the time to leave a review.
In the meantime, if you need anything, please, don't hesitate to reach out, we're available 24/7!
D
Douglas · 1 review · Experienced 2026-06-30 ·
★★★★★
This site has cheated me out of several…
This site has cheated me out of several thousands of dollars via one of their games “moonlight guardian” as stated in the rules they have posted on the site 4guardian symbols triggers the re-spin feature. It states that the wild symbols count as guardian symbols- however when you get 4 wild symbols it does not trigger the feature.. I’ve had this happen multiple times and while wagering several different denominations including the max bet level.. I’ve spent weeks trying to work with the site directly with little to no communication from them. I have concrete evidence of this and still can’t get a resolution from the site.
Update- after weeks of attempts to resolve this i received an email telling me that the game preformed correctly- quoted from said email- “ The Wild Guardian does not automatically substitute for the Respins Guardian. Instead, it acts as a wildcard that adapts to the symbols needed to complete the most favorable combination.
For the Wild Guardian to count as an additional Respins Guardian, there must already be at least one Respins Guardian present on the reels.”
This “requirement” is not posted in any of the game rules that the site has posted.. in fact the game rules they have posted basically say the contrary..
from the game rules posted on their site - “ 4 or more guardian symbols award a re-spin, wild symbols can substitute as re-spin triggers and are included when wins are counted.” The rules go on to discuss the way that feature works but not once does anything about requiring at least one “pink” original guardian symbol
Reply from Free Spin2026-07-17
Hi Douglas,
Thank you for taking the time to share your feedback - improving our players' experience is genuinely a top priority for us. Now that we have a final resolution on your case, we wanted to follow up here as well.
After reviewing your case with the relevant department, we can confirm there was no technical issue with the game itself. That said, we understand the confusion around the Respin feature was frustrating, and we're sorry for any inconvenience it caused. Our team had been reaching out to you to clarify this topic further as well as offer a resolution.
We understand you read the wording differently, and we appreciate you raising it. The provider has confirmed that "can substitute" specifically means replacing missing Respins Guardian symbols within an existing qualifying combination.
We know this took time to resolve, and we're grateful for your patience throughout. Please don't hesitate to reach out if there's anything else we can help with.
I like the fact that you have lots of games to choose from. I haven’t won much on your site though and that’s a disappointment.. I’m new though so hopefully I will win more as I go
Reply from Free Spin2026-07-17
Hello Barbara,
Thanks for the kind words about the games - we've got a lot to offer and glad you're enjoying exploring them!
We'd like to highlight that all games operate on RNG (random number generation), so outcomes are random each time, although if you'd like some game suggestions or need anything else - please, don't hesitate to reach out, we're available 24/7!
Great site. They payout! Just wish they had more bonuses for deposits
Reply from Free Spin2026-07-13
Hello Andrya,
Thank you for sharing your experience, and we're sorry to hear the KYC verification timeframes haven't met your expectations.
We want to reassure you that KYC (Know Your Customer) verification exists specifically to protect you and ensure your redemptions are processed swiftly and securely once your account is verified.
That said, we can see and confirm your account has been verified already. If you have any inquiries, please reach out and we'll be happy to help.
Thanks again for your patience, and we hope this clears things up for you!
Hello John,
Thank you so much for the fantastic review! We're delighted to hear you're enjoying your experience with us.
We appreciate your support and hope you continue to have a great time. If you ever need any assistance, our support team is always here to help.
D
Deebo Samuel · 10 reviews · Experienced 2026-07-11 ·
★★★★★
Awful
Awful. Do not play here
I attempted kyc verification 10 times and it never went through. Never gave a reason. I reached out to customer service and was told they dont work weekends.
Their slots are tight and you wont win more than 2 to 3 times your bet. STAY AWAY
Customer service is bad. No rewards at all. Their bonus for first deposit is terrible. No good reason to play here
Reply from Free Spin2026-07-14
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
Regarding the verification process, KYC reviews are typically completed without issue when all required documents are submitted and meet the necessary verification standards.
If you're still experiencing issues with your verification, we'd be happy to take another look. Please contact our support team with your account details so we can review your case and assist you further.
We'd like to make sure we review your account as thoroughly as possible, so we've requested some additional information to help us complete the verification process.
