Free Spin (www.freespin.com) has a 3.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 72% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I’m starting to feel like this is a scam site.I redeemed my winnings 8 days ago..The documents verification process was approved the following day..My withdrawl disappeared from my account..on the same day..I opted to use the wire transfer method..8 days later..nothing..still waiting..A wire transfer takes a matter of hours to complete..this delay seems a bit suspicious to me..At this point, it seems a bit sketchy..But, when and IF, ( a big if)..the payout arrives, I will update this review..
I played on Friday night and won a bonus round in one of the games I was playing. The game wouldn't let me play the bonus round it just kicked me out the game completely. Talked to 5 different representative and was told that nothing was wrong on their end but they would send a message to development. I asked what about the money i lost and again they repeated that nothing was wrong on their end. I told them it's funny that I get to the bouns round and it want take me to the bonus. I tried playing another game I was able to play it but not get my bonus round. When I told them that I will be giving them a bad review I couldn't play any more games and I still had money to play. They did something to my account.
Reply from Free Spin2026-08-04
Hello Sherry,
We're sorry to hear your experience hasn't met your expectations - that's not the experience we'd like to have with our customers. To look into this case further and clarify the details, we've requested the information. In the meantime, if you need any help, please join our live chat or email us at [email protected].
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Bailey Fry · 1 review · Experienced 2026-08-03 ·
★★★★★
Completed the KYC without an issue
Completed the KYC wihout an issue, it could be faster but it was still approved on 1st day, good enough for me. Waiting for my redemption now.
I really enjoyed the games and great customer service
Reply from Free Spin2026-08-04
Hello Tsering,
Thank you for sharing your feedback!
We're so glad you had fun with the games and that our team could provide great service. That's exactly the experience we'd like for our customers.
If you need anything, please, don't hesitate to reach out, our support team is always available!
Very good app to play I am enjoying thanks for this fun I am having
Reply from Free Spin2026-08-04
Hello Tashtan,
Thank you for your review!
If you require any help - remember, we're always here for you!
S
Seth · 1 review · Experienced 2026-08-03 ·
★★★★★
I love this game it’s amazing the way…
I love this game it’s amazing the way the game carry’s itself
Reply from Free Spin2026-08-04
Hello Seth,
Thank you so much for sharing your feedback!
If you need assistance on any of the steps, please, do not hesitate to reach out, our support team is available 24/7!
Hello Michael,
Thank you for your feedback.
If you ever require help on any of the steps, please, don't hesitate to reach out, we are available 24/7!
c
christopher · 4 reviews · Experienced 2026-07-31 ·
★★★★★
Still waiting for verification
Still waiting for verification on my kyc
if it pass i will update with 5 star
Reply from Free Spin2026-08-03
Hello Christopher,
Thank you for your feedback!
In case you need help, please, do not hesitate to reach to our support, they're available 24/7!
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Brian Hall · 1 review · Verified · Experienced 2026-08-02 ·
★★★★★
Slots are rigged to the extreme.
Reply from Free Spin2026-08-03
Hello Brian,
Thank you for your feedback!
We'd like to highlight that outcomes in the games on our site are determined by random number generators, so results are entirely random. That said, going forward, we'd suggest reviewing the RTP of each game - this can help inform your choices and may improve your overall experience.
If you'd like any of the game suggestions, or require help in any other way, please don't hesitate to reach out to us!
C
Christina Mason · 1 review · Experienced 2026-07-31 ·
★★★★★
Great selection and great support
Great selection and great support. Very happy with this site so far.
Reply from Free Spin2026-08-03
Hello Christina,
Thank you for your wonderful feedback!
If you need assistance, please, do not hesitate to join our live chat or email us at [email protected] , our team is available 24/7!
Never got a winning hand in any of the games, id really give them a thumbs down, not a good website.
Reply from Free Spin2026-08-03
Hello Linda,
Thank you for your feedback!
We'd like to highlight that the outcomes in the games presented on our website are determined by random number generators, so results can vary a lot from person to person and session to session.
That said, we've taken a look and can see there have been a few solid wins along the way too. If you'd like to chat it through, our live chat team is on hand and would be happy to help.
Great Casino!! I play them all and freespin has been one of my favorites for months. The daily honus is meh but the sales are great and veeification was easy. Im waiting on my first redemption to go through but based on everything ive seen with freespin i have no worries.
Reply from Free Spin2026-07-31
Hello Julie,
We'd like to thank you for your feedback!
Good to hear Freespin's been a solid pick for you, especially since you're playing around at other places too.
As for the daily rewards, we'll definitely take your feedback into account. In the meantime, keep an eye on FunZone - there are some great offers coming your way. And if you ever need anything, don't hesitate to reach out!
Hello Samantha,
Thank you so much for your review!
We really try to make sure every player feels taken care of, so it means a lot to hear that came through in your experience with our team. We'll also deliver this feedback to your account manager!
If you ever need anything, please, do not hesitate to reach out, our support team is available 24/7!
I had an issue with a game and they took their time in explaining their side of the issue. Tho we have differences in opinion about the issue it doesn’t make it a bad experience. Things happen. What stood out is their great customer service.
Reply from Free Spin2026-07-31
Hello Dezi,
Thank you for taking the time to share this, and especially for your understanding!
We know disagreements over how a game issue is handled can be frustrating, so we really appreciate you recognizing the effort our team put into walking you through our side of things. We'll try our best to continue improving our services.
In the meantime, if you need any support - you know where to find us!
D
Daniel Breeden · 4 reviews · Experienced 2026-07-29 ·
★★★★★
This has got to be my 2nd favorite site…
This has got to be my 2nd favorite site to play at.. its loads of fun lots of payouts .. Great customer service. 24hour live help anytime for anything. Couldn't ask for better experience. And so everyone knows this site is legit.. its paid me several times ... Great place to play games
Reply from Free Spin2026-07-31
Hello Daniel,
Thank you for your feedback!
We work hard to make sure help is always just a message away, so it's awesome to hear our support team came through for you. And honestly, hearing that we're your #2 favorite (we'll take it as a challenge to become #1!) means a lot.
In case you need anything, please, do not hesitate to reach out, our support team is available 24/7!
b
brian · 1 review · Experienced 2026-07-28 ·
★★★★★
This site is fun
This site is fun. but dont be surprised if some times you spend $50 and not hit one bonus or free spins.
Reply from Free Spin2026-07-29
Hi Brian,
Thank you for sharing your experience and for playing with us! We understand that bonus rounds and free spins can feel unpredictable, and we'd like to take a closer look at your gameplay to see if there's anything we can help with, so we've requested more information.
In the meantime, if you need assistance - please, do not hesitate to reach out, our team is available 24/7!
The best site to play and no just that the costumer service is fantastic and very helpful thank you free spin for your service!❤️❤️❤️
Reply from Free Spin2026-07-29
Hello,
Thank you so much for this fantastic review! We're delighted to hear you're enjoying the site and that our customer service team has made such a positive impression on you. Recognition like this means a lot to our team!
If you ever need anything, please, do not hesitate to reach out, our team is available 24/7!
I've been playing for a month now and rewards have been great, I also go to minigames every day and I always win something. packages in the shop are also nice. Haven't redeemed yet but I have won quite a few times already. Good.
Reply from Free Spin2026-07-27
Hello Milos,
Thank you for the wonderful feedback! We're delighted to hear that your first month with us has been such a positive experience!
We appreciate you choosing us and look forward to continuing to deliver great experiences in the months ahead.
