Future Family offers new levels of care support for IVF and egg freezing with a stress-free way to pay.
Is Future Family legit?
Future Family (www.futurefamily.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredible staff for being compassionate, highly supportive, and extremely knowledgeable throughout their fertility and financing journey. People highlight how smooth the entire application and loan approval process feels from start to finish.
Consumers note that loan coordinators and dedicated medical professionals provide fast responses and invaluable guidance that significantly reduces stress during difficult times. Though some customers initially felt uneducated or overwhelmed by what to expect, they deeply appreciated the patient assistance, clear explanations, and constant availability offered every single step of the way.
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Natalie was a huge help in our process with Future Family. Natalie was very patient with us & explained every step of the process. Natalie even went above our expectations & sent us notes about our process and options. This really helped in making our decision to work with Future Family. Our setup was an easy transition after the breakdown. I would definitely work with Natalie and the Future Family company again. Thank you with helping us move forward in our future family.
Reply from Future Family2026-06-15
Thank you so much for sharing this feedback. We loved reading every word! Navigating this process takes trust, and we're so glad Natalie was able to earn yours by showing up with patience, clarity, and that extra touch of sending personalized notes. That kind of care is what sets her apart. We'll make sure she sees this!
We're so grateful you chose Future Family, and we're honored to be part of your journey. Wishing you and your family all the very best as you move forward.
My husband and I cannot say enough amazing things about Future Family and especially Curtis. Starting the IVF process is already such an emotional journey, and the financial side can feel extremely overwhelming. Curtis made the entire loan process simple, stress-free, and truly made us feel supported every step of the way.
He was kind, patient, quick to answer our questions, and helped make something that felt impossible become a reality for our family. Because of Future Family, we were able to focus on what truly matters, starting our IVF journey and growing our family, instead of being consumed by the financial stress.
Reply from Future Family2026-06-15
Thank you so much for taking the time to share this feedback with us. The IVF journey is one of the most courageous and emotional paths a family can take, and we are so honored to have been a small part of yours.
We'll be sure to pass your kind words along to Curtis. Hearing that he made you feel supported, heard, and less stressed is exactly what we hope every Future Family experience looks like.
Wishing you and your husband all the joy in the world as you grow your family. We're rooting for you every step of the way.
Ms. Stephanie always checked on me and answered any questions that I had. She was a God send and I would strongly recommend her to anyone going through an IVF process.
Reply from Future Family2026-06-15
Thank you so much for sharing these beautiful words. The IVF process can feel so isolating at times, and knowing that Stephanie was by your side, checking in and making sure you always felt heard, is everything we strive for. We'll be sure to pass this along to her.
Thank you for trusting Future Family with something so deeply personal. We are cheering you on and wishing you all the joy ahead.
They have been absolutely wonderful to work with!!! From the first person on the phone to Rachel, our nurse who supported me in every step of the way!! She was available for me for any question I had and continued to check on me through the entire process!! I am so grateful!!
Reply from Future Family2026-06-10
We are so thrilled that you have had a great experience with Future Family. Rachel is a wonderful asset to our team, and we are so appreciative of her expertise and high degree of service. We will let her know your feedback. We will continue to be here for you every step of the way.
Stephanie has been an incredible source of support throughout our journey. She has been instrumental in helping us navigate and understand the complexities of the process. It has been reassuring to know that when I’m unable to reach my medical provider, I can turn to Stephanie for guidance, whether it’s answering questions, or helping us understand lab results. Her knowledge, accessibility, and willingness to support us every step of the way have been invaluable. Having her as a resource has made a significant difference in our experience and has been truly beneficial.
Reply from Future Family2026-06-02
Thank you for taking the time to share this feedback.
Stephanie is exactly the kind of support we want every Future Family member to have, and knowing she's been there to help you make sense of lab results and navigate the hard moments is everything. We'll make sure she sees your words.
We're so grateful to be part of your journey and are here to support you every step of the way.
Stephanie was very encouraging and supportive through my journey. She responded quickly and helped answer questions I had along the way. Thank you for this wonderful support!
Reply from Future Family2026-06-02
We are so glad to hear that Stephanie provided encouragement and support to you during your fertility journey. We are so fortunate to have her on our team and we will share this feedback with her. We are honored to be part of your journey and are here for you every step of the way!
Future Family has honestly been such a grounding part of our IVF journey. This process can feel so emotionally heavy and confusing sometimes, and having people who are actually available, caring, and organized matters more than I can explain.
Christina, our account rep, deserves so much love specifically because she has truly gone above and beyond for us. She’s always available, always kind, always quick to respond, and never makes us feel like just another account. Having someone consistent and genuinely supportive during this process has made a huge difference for our family.
You can tell when people actually care about the work they do, and that’s exactly how our experience with Future Family has felt from the start. Really grateful for them and everything they’ve helped us navigate.
Reply from Future Family2026-06-02
Thank you for this feedback!
Christina is exactly the kind of person we're so proud to have on our team, and your words are a perfect reflection of who she is. We'll make sure she sees this, because she deserves to know the difference she's made for your family.
We're honored to have been a grounding presence during such an emotional journey, and we're here for you every step of the way.
Received fast, professional, and courteous help from Curtis when it came to my financing. And professional caring tips from Nurse Stephanie. Highly recommended.
Reply from Future Family2026-05-28
We are thrilled that Curtis and Stephanie provided such fast, professional and courteous support to you. We appreciate your recommendation, and wish you all the best on your journey. We are here for you!
My loan specialist, Jackie Martin, has been incredible. She is immediately responsive, very knowledgeable, and somehow manages to provide solutions for problems I didn't even know existed. The fertility journey is a challenge on so many levels, and having support from someone who has been through this and is able to relate not only on a professional but also an emotional level is invaluable. I would recommend Future Family and Jackie to anyone seeking financing for their fertility journey. They have proven to be the one thing to make all the other things easier.
Reply from Future Family2026-05-29
Thank you so much for these incredibly kind words. You have articulated Future Family's entire "Why", and Jackie is the perfect embodiment of our mission.
You captured something we think about a lot here at Future Family: that the fertility journey is hard in ways that go far beyond the clinical and financial, and that the right support at the right moment can change everything. We are so glad Jackie has been that person for you. We'll be sure to share your words with her.
We couldn't be more grateful for the trust you've placed in us. Wishing you and your family all the best on this journey.
We are thrilled to hear that you have enjoyed your experience with our Care support. Stephanie is fantastic and we will let her know that she's made a difference for you. We are here for you every step of the way!
I jumped into the IVF thing knowing only the basics of what to expect. When I was handed a bill I didn’t know about by my fertility clinic and told I needed to figure out how to pay it before I could continue care I was suddenly overwhelmed with unexpected stress. Fortunately, my clinic partners with Future Family and as long as I could show that I was pre-approved for a loan then they’d continue my care. I got partnered up with Jackie, an incredible loan officer who not only patiently walked me through everything, but when things got overwhelming and I missed a deadline for paperwork signatures she answered my emergency message on a weekend and helped me get everything ironed out so that I could continue my IVF journey with less stress on the financial end. The extra fee charged on top of the loan was initially not something I was super thrilled about, of course, but the fact that a loan through FF came with 90-days of having direct contact with a nurse (who has been so responsive and so helpful during the Stim and Retrieval) well, my partner and I consider that fee well worth it for that additional support.
Reply from Future Family2026-05-27
Thank you so much for taking the time to share your experience, and for trusting Future Family during such a significant chapter of your life.
We know that an unexpected bill during your fertility journey is the last thing anyone needs, and we're so glad we could step in and help lift some of that weight. Hearing that Jackie was there for you is exactly what we hope every Future Family member experiences. We'll make sure she knows how much her care meant to you and your partner.
We're also so happy to hear that your Future Family nurse has been a meaningful source of support. We built that care into the program because navigating IVF is so much more than the finances, and no one should have to do it without someone in their corner.
Thank you for letting us be part of your journey.
I've been a member for about 3 days and it's been going great! I'm so thankful this exists so our dreams of a family can be realized! Curtis has been incredibly responsive from the very beginning. He has helped us get enrolled, made sure everything was processed immediately, and has been available every step of the way! The medical process moves at the speed of light, and Curtis made sure that we had access to funds so our treatments were not delayed. He treated every question with compassion. The details of the loan are straight forward. Thank you for helping us achieve our dreams, Curtis!
Reply from Future Family2026-05-21
Three days in and already feeling the love. We are so here for it! Welcome to the Future Family family! We are absolutely thrilled to be part of your journey toward growing your family, and we will be cheering you on every single step of the way. Curtis truly is one of a kind; his dedication, responsiveness, and heart for the families he works with is something special, and your kind words are so well deserved. You've got the whole Future Family team in your corner!
Going through fertility treatment can be one of the most emotional and overwhelming experiences, and having a nurse like Stephanie Crissie by your side makes all the difference. From the very beginning, she has been incredibly kind, compassionate, patient, and supportive through every step of this journey.
No question or concern ever felt too small, and she always took the time to explain things clearly and make me feel comfortable and reassured. Whether I was feeling anxious, emotional, or just needed guidance, Stephanie was always there with kindness and encouragement.
What truly stands out is how genuinely caring and dedicated I can tell she is to her patients. Fertility journeys can feel lonely at times, but Stephanie has a way of making you feel supported and never alone — whether you’re going through this journey on your own or with a partner. Her compassion, responsiveness, and constant support have meant more to me than words can express.
I am so grateful for everything she has done for me, and I would wholeheartedly recommend her, as well as Future Family as a whole, to anyone going through fertility treatment.
Reply from Future Family2026-05-19
Thank you so much for taking the time to share this feedback. It truly made our day! Fertility journeys are deeply personal, and it means the world to us to know that Stephanie made you feel seen, supported, and never alone throughout yours. This is exactly the kind of care we strive to provide every patient, and Stephanie embodies that in every interaction. We are so honored to have been part of your journey, and we wish you all the very best ahead.
Curtis was wonderful. He has a very warm and endearing personality and made the entire process feel seamless. I appreciate his professionalism and assistance.
Reply from Future Family2026-05-13
We could not agree more with you, and are thrilled to hear that Curtis' warm personality and professionalism made a difference in your experience. We will make sure that he receives this wonderful feedback. We are honored to be supporting you in your fertility journey and are here every step of the way!
Stephanie was amazing and so caring. She checked on me often and was always so positive.
Reply from Future Family2026-05-06
Thank you so much for taking the time to share this wonderful feedback! We are thrilled to hear that Stephanie made such a positive impact on your experience. Her compassion and dedication to checking in on you and keeping spirits high is exactly the kind of care we strive to provide. We will be sure to pass along your kind words. Wishing you all the best on your continued journey!
It was helpful to have someone able to answer questions pertaining to Ivf.
The whole process was easy from start to finish.
Reply from Future Family2026-05-06
Thank you so much for sharing your experience with us! We are so glad to hear that you felt supported and informed every step of the way. Having access to knowledgeable staff, such as Joanie, who can guide you through your questions is something we are deeply committed to, and it is so meaningful to know that came through for you. We wish you all the very best on your journey ahead!
After being conditionally approved for a loan we were told would take 24-48 hours to fully approve, we waited an entire week of constantly calling and emailing before being told we were denied. That part is fine - it happens. But since that denial I have been getting automated/AI calls 2-3 times a day from loan companies offering to service our loan. I am beyond irritated that future family sold our information and I cannot get these phone calls to stop. I never gave approval for this and it seems in incredibly poor taste to use people in a vulnerable situation this way.
Reply from Future Family2026-05-04
Thank you for sharing your experience, and we understand that you are frustrated with the timeline of your application and the unwanted calls you've been receiving.
We want to address both of your concerns directly. Regarding your application: based on the information submitted, your file required a more in-depth, manual underwriting review, a process that takes longer than our standard immediate decisioning. We sincerely apologize that you did not receive timely updates on the status of your account's review. That's not the experience we want for anyone, and we're sorry we were ultimately unable to support you with financing.
Regarding the calls: Future Family does not sell, share, or provide customer data to third-party lenders or any outside organizations. The calls you're describing are not coming from us, and we have no relationship with the companies contacting you. Spam and robocall campaigns targeting people who have recently applied for financial products are unfortunately a widespread problem, and bad actors can obtain contact information through channels entirely outside of our control. We'd encourage you to register with the FTC's National Do Not Call Registry (donotcall.gov) and report the unwanted calls at reportfraud.ftc.gov.
We're sorry your experience didn't reflect the care and transparency every person deserves when navigating this journey. We are always striving to do better, as we aim to help as many people as possible to build the family of their dreams. We wish you all the best in your journey.
Lucky to have Future Family in my support group during IVF
From the initial inquiry form to where I am currently for my first round of IVF, I've been impressed with the team at Future Family. Curtis, my finance coordinator, always picks up the phone and is happy to answer any questions I have. He is one of the reasons I chose Future Family for our fertility loan.
Now that we've moved on to the clinical side, I'm grateful to have Rachel, a dedicated Future Family nurse, who has honestly become a lifeline for me during this emotional stage. She is very quick to respond to text messages and does not make me feel like a number at all. She is incredibly knowledgable, honest and fair with her responses and assessment of any data or concerns.
Overall, with my incredible clinic, the team at Future Family, and our own family and friends, I feel confident that whatever happens, I had the best support group in place as we work toward fulfilling our dream of being parents.
Reply from Future Family2026-04-30
Thank you so much for taking the time to share this heartfelt feedback about our team. We love to hear their impact on our patients.
Reading your words reminded us exactly why we do what we do. Knowing that Curtis and Rachel have been integral parts of your support system during such an emotional and deeply personal journey is very meaningful to us here at Future Family. We'll make sure they see this.
We are rooting for you with our whole hearts. Wishing you love and strength as you work toward your dream of becoming parents.
Tiffanie was great. Saved me from having to yet again push off starting treatment. :)
Reply from Future Family2026-04-16
We absolutely love to hear this feedback! Tiffanie is wonderful, and we are thrilled that she was able to meet your needs so you can start your journey. We will absolutely share this feedback with her, and wish you all the best. We are here for you!
Curtis was great to deal with!!! He really helped us add to our family. Thank you from the bottom of our hearts
Reply from Future Family2026-04-16
Thank you so much for taking the time to share this feedback! We're absolutely thrilled to hear that Curtis made such a meaningful difference for your family. Moments like these are exactly why we do what we do. Wishing your family all the joy and love in the world!
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