FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
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Is FWD legit?
FWD (www.fwd.com.sg) has a 3.0 out of 5 rating on OK.one, based on 971 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 79% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-10-24.
Hello Markus,
Thank you for your generous review.
This compliment is truly motivating to the team as we strive towards service excellence. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
Thank you once again for choosing FWD for your insurance needs.
Cheers to a lovely day!
Sincerely,
Customer Engagement Team
Hi Serena,
Thank so much for the 5-star rating and awesome review!
FWD believes that insurance should be simple, reliable, and direct. We're so glad that your experience was a breeze!
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
Wishing you a pleasant day ahead!
Sincerely,
Customer Engagement Team
Claims very prompt. Submit today received payment tomorrow. Thumbs Up
Price reasonable. Claims very effective and prompt. Call up enquiring also very polite.
Reply from FWD2024-10-11
Hi Nancy,
Thank you so much for your positive rating!
FWD believes in Simple, Reliable and Direct! We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us.
Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Have an amazing weekend ahead! :)
Warm regards,
Customer Engagement Team
Sharifah Fast response. I am very happy with the service. I don't know what to say. Very satisfact
Reply from FWD2024-10-11
Hi Rayson,
We are overjoyed to receive this wonderful feedback from you regarding the assistance rendered to you by Sharifah.
This compliment is truly motivating to the team as we strive towards service excellence. Thank you so much for taking the time out to share your experience with us— we will pass on this compliment to Sharifah.
Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Again, thank you and have an awesome week ahead! :)
Sincerely
Customer Engagement Team
I need assistance on my purchase .
Need to cancel 9 e of the policy, grace assist me in this matter.
Thank you ,grace.
Reply from FWD2024-10-11
Hi Zauwiyah,
We're grateful and thrilled to receive your generous feedback for our dear Grace!
At FWD, serving our customers is our utmost priority. This compliment is truly motivating to Grace and the rest of our team as we strive towards service excellence.
We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us.
Once again, thank you and wishing you a beautiful week! :)
Sincere regards,
Customer Engagement Team
Maintain regular contact with the customer and keep them updated on the latest information regarding insurance matters.
Reply from FWD2024-10-11
Hi Tin Min,
Thank you so much for taking the time to leave us a 5-star review.
We are on a mission to change the way people feel about insurance and so we're glad to know we're on the right track.
Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Thank you once again for trusting us with your insurance needs.
Stay safe and have a lovely week ahead!
Sincerely,
Customer Engagement Team
Hello Joe,
We're grateful and thrilled to receive your generous feedback and the 5-star rating!
We are committed to change the way people feel about insurance and we're happy that you are letting us know we are on the right track. Rest assured that we will maintain what's good and continue finding ways to make things better.
Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Keep safe and have a wonderful afternoon!
Kind Regards,
Customer Engagement Team
I reached out to FWD as I received a more serious injury than I realised. I was concerned as it was my first time reaching out to claim travel insurance. I was put in touch with Razim, who replied my initial email 2 days later. It is a rather fast response and he called me the next day of my reply to clarify upon my further enquiries. He assured me of my concerns and if I have any other issues to reach out again via email. Great service!
Reply from FWD2024-10-11
Hi Amanda,
We're grateful and thrilled to receive your generous feedback for our dear Razim!
At FWD, serving our customers is our utmost priority. This compliment is truly motivating to Razim and the rest of our team as we strive towards service excellence.
We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us.
Once again, thank you and wishing you a beautiful week! :)
Sincere regards,
Customer Engagement Team
Customer service agent Grace was patient and answered my queries well. It is very easy to just call FWD customer service and get a response fast hence I like to use their products .
Reply from FWD2024-10-11
Hi Erika,
We are overjoyed to receive this wonderful feedback from you regarding the assistance rendered to you by Grace.
This compliment is truly motivating to the team as we strive towards service excellence. Thank you so much for taking the time out to share your experience with us— we will pass on this compliment to Grace.
Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Again, thank you and have an awesome week ahead! :)
Sincerely
Customer Engagement Team
Thank you Koki for the excellent service provided.
Will always support ,because of her !
Reply from FWD2024-10-11
Hello Yee Wan!
We are truly grateful and delighted to have received your heartwarming feedback for Koki.
Feedback such as this is truly motivating for Koki and the entire team as we strive towards service excellence. Thank you for choosing FWD and taking the time to share your pleasant experience with us on Trustpilot.
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Have a lovely day ahead!
Sincerely,
Customer Engagement Team
Clear overview of the benefits and easy to process.
Reply from FWD2024-10-11
Hi Jonas,
We'd like to thank you for the 4-star rating and the kind review.
At FWD, we are in a mission to change the way people feel about insurance. It's satisfying to know that we're able to make insurance as simple as possible and our rates as competitive as it can be.
Thank you for trusting us with your insurance needs.
Have an awesome week! :)
Kind regards,
Customer Engagement Team
I was given a special travel promo code of 45% discount but was unable to use the code due to some technical issue. Spoke to Miss Dawn Low from Customer Engagement Team on 19/09/24 and she helped me resolved the issue by 25/09/24.
You can always trust FWD, anytime for great, prompt and reliable service.
Reply from FWD2024-10-11
Hello R. Sim,
Thank you for the 5-star rating and your kind appreciation to the service rendered by Dawn.
We are glad to know that you got the help you needed. Compliments like these are truly motivating to the team as we strive towards service excellence!
Thank for choosing FWD and taking the time to share your pleasant experience with us on Trustpilot.
Wishing you a wonderful day ahead!
Sincerely,
Customer Engagement Team
Had some issues with my helpers ecard, called up FWD spoke to your staff M/s Koki she was so polite and helpful. Took the trouble to explain to me in detail and send me the link and guide as to how to obtain the E Card. Manage to do it today...thumbs up to her. She is a really an asset to your company.
Reply from FWD2024-10-04
Hi P Rames,
We would like to say thank you for taking the time to leave us this wonderful review for our dear Koki!
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed.
Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Thank you once again for trusting us with your insurance needs.
Stay safe and have a very beautiful evening!
Sincerely,
Customer Engagement Team
Hi Dave,
Thank so much for the 5-star rating and awesome review!
FWD believes that insurance should be simple, reliable, and direct. We're so glad that your experience was a breeze!
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
Wishing you a pleasant day ahead!
Sincerely,
Customer Engagement Team
One of the better website that I had used, extremely user friendly and the price is affordable and competitive.
Reply from FWD2024-10-04
Hi Hdrickang,
We want to thank you for the kind words you have shared in this review.
At FWD, we are in a mission to change the way people feel about insurance, and believes that insurance should be simple, direct and reliable - as the way it should be. We are so glad that you see our efforts in making this mission possible.
Feel free to contact us for any assistance that you may require and we'll be happy to help you.
Thanks once again and have a lovely day!
Sincerely,
Customer Engagement Team
Hi Kah Seng,
We truly appreciate your 5-star rating and positive feedback.
Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
Thank you once again and cheers to an awesome day! :)
Sincerely,
Customer Engagement Team
Al-Amin helped with the issue that I had while making payment. He was very patient while i kept repeating what I need to email to him for him to help me. Thank you for getting back to me on the day itself and the relevant department got back to me the day after.
Reply from FWD2024-10-11
Hello Azhani,
We are truly grateful and delighted to have received your heartwarming feedback for Al-Amin.
Feedback such as this is truly motivating for Al-Amin and the entire team as we strive towards service excellence. Thank you for choosing FWD and taking the time to share your pleasant experience with us on Trustpilot.
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Have a lovely day ahead!
Sincerely,
Customer Engagement Team
seamless experience. renewed my annual travel plan.
Reply from FWD2024-10-04
Dear Customer,
We're glad to receive such lovely feedback and 5-star rating from you.
We are committed to change the way people feel about insurance and we're happy that you are letting us know we are on the right track. Thank you so much for your support and for trusting FWD with your insurance needs.
Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Keep safe and have a wonderful day!
Warm regards,
Customer Engagement Team
It is really easy and conveneient to renewing the insurance.
Reply from FWD2024-10-04
Hi Cher Hiang,
We are truly grateful to receive this positive review and 5-star rating!
It makes us happy reading such review, thank you so much for your support and trusting us with your insurance needs.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
We wish you an awesome day! :)
Sincerely,
Customer Engagement Team
Simple to submit but no mentioned of the $50 Capital Mall voucher!
Reply from FWD2024-10-11
Hi Cheong Chu,
Many thanks for this 5-star review you left us! :)
We put much effort to provide the best possible for our customers and their satisfaction is our reward. Rest assured that we will maintain what's good and continue finding ways to make things better.
Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us.
Cheers to a lovely day!
Sincerely,
Customer Engagement Team
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