About FWD
Data updated- Website
- www.fwd.com.sg
- Category
- Money & Insurance
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 79% (305/386)
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About this business
FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
Written by the business, not verified by us.Is FWD legit?
FWD (www.fwd.com.sg) has a 3.0 out of 5 rating on OK.one, based on 971 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 79% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Stuck for a long time after entering…
Stuck for a long time after entering particulars of 1st traveller. Same results with 2x laptop and mobile phone. Also received call-back thru live chat. Sue Min was helpful. Finally, managed to purchase the travel insurance.
Selected payment via enets but it didnt…
Selected payment via enets but it didnt go through thrice. After that my 2nd attempt on making payment via Credit Card then it went through.
Reply from FWD2019-09-04
Dear Noorirdawaty, Thank you for sharing your experience and feedback to us. We sincerely apologize for the inconvenience and undue anxiety that might have caused your during those attempts. I've personally highlighted to our team to look into the matter immediately upon receiving your feedback. Once again thank you for your feedback and we truly hope to serving you in much positive light , in the future. Sincerely, Lina Zulkifli Head of Customer Engagement
Information not detailed
Reply from FWD2019-09-04
Hi Cecilia, Thank you for sharing your review. We've highlighted your feedback to the relevant team for their perusal. Feel free to connect to our team if you need any clarification or help, we'd be most happy to help. Wishing you an amazing week ahead. Warm regards, Jeferson Maleza Customer Engagement Team
It is not so friendly
It is not so friendly, don’t think it is possible to renew this policy without calling in 2 twice !!! I was trying to help my auntie who is 72 without handphone and email to renew her policy. Hope you can improve the system to make it more friendly for the older generation to manage. Thanks
Reply from FWD2019-09-04
Hi Buay Kim, Thank you for sharing your concern and suggestion. I've since shared this to the respective team for their review and consideration for any future enhancement. Wishing you a pleasant day ahead. Warm regards, Jeferson Maleza Customer Engagement Team
WANT TO DO PAYMENT KEEP HAVING ERROR
WANT TO DO PAYMENT KEEP HAVING ERROR, I NEED TO RE KEY IN THE 4TH TIMES THEN ABLE TO PROCEED MY PAYMENT
Reply from FWD2019-09-04
Hi Joan, Thank you for sharing your thoughts and our sincere apologies for the experience. We've since highlighted this to our IT team to avoid similar instance in the future. We'd like to thank you for your patience on not giving up with your purchase. Have a pleasant day ahead. Warm regards, Jeferson Maleza Customer Engagement Team
No receipt/reference number after purchase
I am expecting confirmation that payment was successful with receipt/reference number. But none. It just state ‘All Done’. I am waiting for the full policy to be emailed to me. Till then, I have no reference/receipt number to refer too. Thanks
Reply from FWD2019-09-04
Hi Azman, Thank you for sharing your feedback suggestion. Our team has duly noted on this and in the midst of making an enhancement to give more assurance to our customers. Wishing you a wonderful day ahead. Warm regards, Jeferson Maleza Customer Engagement Team
SLOW WEBSITE CONFUSING PRICE
Long ime to loadin payment option…
Long ime to loadin payment option online.
Difficult to claim against Fwd
Reply from FWD2019-08-29
Hello Chng Sian Shing, Thank you for your 2nd purchase with our Travel Insurance. On behalf of FWD team, we appreciate your feedback and giving us the opportunity to address it. At FWD, as for the decision on your claim, we assure you that all claims are reviewed with a robust process before making pay-outs for eligible claims,. Based on our record, I've noted that the claims you'd submitted is not within the policy coverage. I trust this has been clarified by our claims team. Once again, we thank you for giving us the chance to clarify and as a returning customer. We sincerely look forward to servicing you again in much positive light. Sincerely, Lina Zulkifli Head of Customer Engagement
Registration date = start date is…
Registration date = start date is misleading. Already called hotline to report this.
Reply from FWD2019-08-29
Dear Dino82, Thank you for your suggestion and taking the time to share it here and to one of our team members, Irvin, when you spoke to him on 22 August 2019. Irvin had immediately raised this with the team. At FWD, we take customer voice seriously, to improve and for customers to have the best experience with us. I would like to assure you that your suggestion will be looked into. Once again, thanks Dino82 for sharing your thoughts with us. Sincerely, Lina Zulkifli Head of Customer Engagement.
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