FWD

Hi Ban Hong, Thank you for renewing your maid policy with us and we're sorry for the disappointment regarding the discount. Allow me to clarify that should you wish to upgrade the plan the discount remains the same and it's also at a discounted rate. Feel free to connect to our team should you require any help or assistance, we'd be glad to help. Wishing you a pleasant weekend. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Samuel, Our website is most compatible with Chrome browser. However, we'd like to apologise for the experience that you had. I've shared your feedback to our IT team for them to look into and ensure that compatibility works smoothly for our users to give a pleasant experience. Wishing you a wonderful weekend, Samuel. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Sharena, We're sorry that you did not have a seamless journey online. I've shared your feedback and experience to our IT team for them to look into and prevent any similar encounter. Thank you for your patience and for choosing FWD, Sharena. Wishing you an awesome week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

HI Chee Kwong, Thank you for writing in your review. While your response seems to be affirmative, we'd like to know if how we can further improve as you rated us with 2 stars. You may email us at [email protected] and we'd be glad to hear from you. We'd like to thank you for choosing FWD as your preferred insurer. Have a pleasant week ahead. Cheers! :) Warm regards, Jeferson Maleza Customer Engagement Team

Hi Tan Soo Neo, We're truly sorry for the experience that you've faced during payment. In our records, we've seen that the initial attempts were unsuccessful due to card/bank issue. There are other factors associated to such an issue/error. Nonetheless, we'd like to thank you for your patience in not giving up with your purchase. We hope to serve you better in your next online journey. Here's wishing you a pleasant day ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Lena, Thank you for choosing FWD as your Travel Insurance of choice for your upcoming trip. We've noted on your paynow suggestion option have been shared to the relevant team for their consideration. As to the S$5 discount, you may have to contact Moneysmart directly at 6805-8185 as the said campaign is being offered by them. Hope the above clarifies and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Vijiyasingam SO Thuraisingham, Thank you for sharing your feedback regarding our pricing. Rest assured that our premium is competitive in the market, while we acknowledge that we could not be the lowest among all make and model. Nonetheless, we've shared your review to our sales and marketing team for their review. We'd like to thank you for choosing FWD. Have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Lee, Thank you for taking the time to share your experience for us to look into. We're truly sorry for the unpleasant journey online. There may have been an intermittent connectivity issue at that point. We've shared this to our IT team for their further review and investigation. We look forward to serve you better or in a positive light in your next purchase. Thank you for your patience on not giving up with your purchase and for choosing FWD. Have a pleasant day ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Dear Mr Ang, Thank you for your feedback. We take our Voice of Customer seriously and would love to know more on your concern., especially to our returning customers like yourself. We wish to understand more and will be reaching out to you soon. Meanwhile, wishing a a great long weekend ahead with your loved ones. Sincerely, Lina Zulkifli Head of Customer Engagement

Hi Choon Sern, Thank you for sharing to us your experience and we're truly sorry for the difficulty that you've experienced online. Understand that Christina has contacted you two days ago to do the necessary follow-up on the duplicate transaction. We've shared your journey to our IT team for them to look into and investigate further. We'd like to thank you for allowing us to work on the feedback that you've raised. Wishing you a pleasant day ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Sofeen, Thank you for sharing your concern. Our team has tried reaching out to you. We've noted that the link when you purchased came from Shopback. If it comes from shopback, there will be no option to enter a promo code because it's being blocked by their end for any rebates or cashback element. Hope this clarifies and thank you for choosing FWD. Wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Chin, We're sorry to learn on your experience. Alvin has tried reaching out to you last week and dropped you an email after the unsuccessful call attempt. At FWD, we value customers feedback and suggestion as we strive to provide seamless experience on our online platform. Do let us know who we can improve. Have an awesome day ahead. Cheers! Warm regards, Jeferson Maleza Customer Engagement Team

Hi Khairul, We're sorry to learn that you were having difficulty opening up the policy documents and in case you weren't attended quite quick when calling our contact centre. I understand that Sherlene has called you and guided you on how to open the policy documents. Feel free to reach out to us if you need help, we'd be glad to assist. Wishing you an awesome day ahead! Warm regards, Jeferson Maleza Customer Engagement Team

Hi Poh Lan, We're sorry to know that you didn't have a seamless experience and for the two star ratings. Our team has tried reaching out your mobile today (3x) to understand your journey so that we can relay and work with the relevant team. However, we didn't manage to speak to you. Appreciate if you can connect with us via email at [email protected] and we'd be glad to hear from you. Wishing you a wonderful Wednesday evening ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Kin Huan, Thank you for sharing your feedback. We're happy to know that you had a seamless experience and sorry to learn that upon check-out you've encountered some issues. We'd like to thank you for your patience on not giving up with your purchase and for choosing FWD. Wishing you a fantastic week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi there, We're sorry to learn that you didn't have a seamless experience online. Glad that Donna has contacted you to assist you on your feedback and experience. We'd like to thank you for your patience on not giving up with your purchase. Thank you for choosing FWD and have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team