FWD

Hi Swee Huat, We regret to learn the two star rating and your experience. Thank you for answering the call of my colleague last week to acknowledge and clarify on the issue that you've raised. Nonetheless, we'd like to thank you for your patience on not giving up with your purchase. Wishing you a wonderful week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Rom, We're sorry to learn that you were having some difficulty logging in to your FWD online service account. Thank you for taking the call of our consultant to clarify and assist you on this. Understand that everything is in order at your end now from logging in to opening the document from the welcome email itself. Thank you for your continued support with FWD. Have an amazing week, Rom. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Celine, Thank you for sharing your thoughts and suggestion. We've shared this to our sales and marketing team for their review and consideration. Wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Ching Hwa Greetings from FWD! Thank you for reaching out to us and rest assured that your feedback is not left unnoticed. First and foremost, we’d like to extend our heartfelt apology for the unpleasant experience online. At FWD, we’re open and do value our customer’s voice as this would help us site and work on the areas of improvement. Our IT team has since found the root cause, rectified the issue and has taken measures to prevent similar occurrence. Once again we thank you for your valuable note and we hope to serve you in a much positive light moving forward. Have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Eva, We always take pride of having a smooth and seamless experience online. We regret to hear that yours was the opposite one. Our sincere apologies for the experience and thank you for sharing this to us. We've relayed this to our IT team for their monitoring and review. Thanks for choosing FWD and have a wonderful week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi DS, We're truly sorry that you we're not able to get a hold of our team promptly. There was a high traffic yesterday as brought about by the 11/11 campaign and we apologise for missing your call. Should you need our assistance, we're available via Livechat and Call Me back request or email us at [email protected]. Our team would be glad to help. Once again we thank you for your patience on not giving up with your purchase. Wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Soon Keong, Greetings from FWD! Thank you for reaching out to us and rest assured that your feedback is not left unnoticed. First and foremost, we’d like to extend our heartfelt apology for the unpleasant experience online last night. We acknowledge that the unanticipated overwhelming response of our Single Day campaign has resulted to some hiccups on our online platform. At FWD, we’re open and do value our customer’s voice as this would help us site and work on the areas of improvement. Our IT team has since found the root cause, rectified the issue and has taken measures to prevent similar occurrence in any of future major campaigns. Once again we thank you for your valuable note and we hope to serve you in a much positive light moving forward. Have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi George, Greetings from FWD! Thank you for reaching out to us and rest assured that your feedback is not left unnoticed. First and foremost, we’d like to extend our heartfelt apology for the unpleasant experience online last night. We acknowledge that the unanticipated overwhelming response of our Single Day campaign has resulted to some hiccups on our online platform. At FWD, we’re open and do value our customer’s voice as this would help us site and work on the areas of improvement. Our IT team has since found the root cause, rectified the issue and has taken measures to prevent similar occurrence in any of future major campaigns. Once again we thank you for your valuable note and we hope to serve you in a much positive light moving forward. Have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Adrian, Greetings from FWD! Thank you for reaching out to us and rest assured that your feedback is not left unnoticed. First and foremost, we’d like to extend our heartfelt apology for the unpleasant experience online last night. We acknowledge that the unanticipated overwhelming response of our Single Day campaign has resulted to some hiccups on our online platform. At FWD, we’re open and do value our customer’s voice as this would help us site and work on the areas of improvement. Our IT team has since found the root cause, rectified the issue and has taken measures to prevent similar occurrence in any of future major campaigns. Once again we thank you for your valuable note and we hope to serve you in a much positive light moving forward. Have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Weiqi, Greetings from FWD! Thank you for reaching out to us and rest assured that your feedback is not left unnoticed. First and foremost, we’d like to extend our heartfelt apology for the unpleasant experience online last night. We acknowledge that the unanticipated overwhelming response of our Single Day campaign has resulted to some hiccups on our online platform. At FWD, we’re open and do value our customer’s voice as this would help us site and work on the areas of improvement. Our IT team has since found the root cause, rectified the issue and has taken measures to prevent similar occurrence in any of future major campaigns. Once again we thank you for your valuable note and we hope to serve you in a much positive light moving forward. Have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Tian Chong Greetings from FWD! Thank you for reaching out to us and rest assured that your feedback is not left unnoticed. First and foremost, we’d like to extend our heartfelt apology for the unpleasant experience online last night. We acknowledge that the unanticipated overwhelming response of our Single Day campaign has resulted to some hiccups on our online platform. At FWD, we’re open and do value our customer’s voice as this would help us site and work on the areas of improvement. Our IT team has since found the root cause, rectified the issue and has taken measures to prevent similar occurrence in any of future major campaigns. Once again we thank you for your valuable note and we hope to serve you in a much positive light moving forward. Have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Gregory, Greetings from FWD! Thank you for reaching out to us and rest assured that your feedback is not left unnoticed. First and foremost, we’d like to extend our heartfelt apology for the unpleasant experience online last night. We acknowledge that the unanticipated overwhelming response of our Single Day campaign has resulted to some hiccups on our online platform. At FWD, we’re open and do value our customer’s voice as this would help us site and work on the areas of improvement. Our IT team has since found the root cause, rectified the issue and has taken measures to prevent similar occurrence in any of future major campaigns. Once again we thank you for your valuable note and we hope to serve you in a much positive light moving forward. Have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Shannon, Greetings from FWD! Thank you for reaching out to us and rest assured that your feedback is not left unnoticed. First and foremost, we’d like to extend our heartfelt apology for the unpleasant experience online last night. We acknowledge that the unanticipated overwhelming response of our Single Day campaign has resulted to some hiccups on our online platform. At FWD, we’re open and do value our customer’s voice as this would help us site and work on the areas of improvement. Our IT team has since found the root cause, rectified the issue and has taken measures to prevent similar occurrence in any of future major campaigns. Once again we thank you for your valuable note and we hope to serve you in a much positive light moving forward. Have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Farley, Greetings from FWD! Thank you for reaching out to us and rest assured that your feedback is not left unnoticed. First and foremost, we’d like to extend our heartfelt apology for the unpleasant experience online last night. We acknowledge that the unanticipated overwhelming response of our Single Day campaign has resulted to some hiccups on our online platform. At FWD, we’re open and do value our customer’s voice as this would help us site and work on the areas of improvement. Our IT team has since found the root cause, rectified the issue and has taken measures to prevent similar occurrence in any of future major campaigns. Once again we thank you for your valuable note and we hope to serve you in a much positive light moving forward. Have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Tweji, Sorry to learn on the hiccups that you've encountered and thank you for bringing this to our attention. We've shared this to our IT team for their review and monitoring. Our heartfelt thanks for your patience on not giving up with your purchase. Have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Rafiq, Thank you for the positive review. However, we noted that you only rated us with 2 stars. Feel free to connect with us at [email protected] if you need assistance, we'd be glad to assist. Have an awesome week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Chee Hwee, Thank you for taking the time to share your experience. Our sincere apologies for the failed payment attempts and the inconvenience caused in purchasing your travel policy online. We've shared this to our IT team to look into and ensure no similar encounter in the future. Our heartfelt thanks for your patience on not giving up with your purchase. Have a pleasant weekend. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Kettrin, We're truly sorry for the unpleasant experience. We've shared this to our IT team for them to further look into the issue that you've encountered and make sure it won't happen again. Our gratitude for your patience on not giving up with your purchase. Wishing you an awesome weekend. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Roland, Thank you for sharing your concern and suggestion. Allow me to clarify that yes, we go by geographical region to simplify things. You'll also notice that beside the are that you'll be travelling to, an information button (i) can be seen for you to refer to the list of countries categorised under the said region. However, we've noted on your suggestion and has been shared to the relevant team for their review. Wishing you an awesome day. Warm regards, Jeferson Maleza Customer Engagement Team

Hi KC Ang, Thank you for sharing your feedback suggestion. I've shared this to the relevant them for their review and consideration. Have an awesome weekend ahead! Cheers! Warm regards, Jeferson Maleza Customer Engagement Team