FWD

Hi KC, We're thrilled to know that we have a very supportive and satisfied customer in you! :) More so, we're thankful that you took the time to share your positive experience with us. Rest assured that we will continue to strive for excellence in everything that we do. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Have a lovely week and stay safe! Sincerely, Customer Engagement Team

Dear Goh Chee Wee, We're sorry to learn on your feedback. We'd like to know what has transpired and what we can improve on. We'd appreciate if you can share us more on your journey online by emailing us to [email protected]. Looking forward to hearing from you. Stay safe and have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Yarra, Thank you so much for your awesome positive rating! It makes us happy that we have your support as an awesome customer. We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us. Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns. Again, thank you and have an amazing week! :) Warm regards, Customer Engagement Team

Hi Bee Lian, We're thrilled to know that we have a very supportive and satisfied customer in you! :) More so, we're thankful that you took the time to share your positive experience with us. Rest assured that we will continue to strive for excellence in everything that we do. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Have a lovely week and stay safe! Sincerely, Customer Engagement Team

Dear Rajkumar, We're sorry to learn on your experience. At FWD voice of customers is important to us, and understand our team has tried to reach out to you to understand in detail your feedback and see where we can improve. HDB Renewal is not applicable and available in the AXS App at the moment, it's available through the Physical AXS Machine or by purchasing/renewing from our website directly. If you wish to share in detail more clarification and suggestion, kindly let us know by emailing us at [email protected]. Wishing you a pleasant week ahead and stay safe. Warm regards, Jeferson Maleza Customer Engagement Team

Dear Mr Leow, Thank you for sharing your concern and we're sorry to hear this. We've reviewed your conversation with our team member and we apologise that the assistance rendered was perceived this way. Understand the team manager is contact with you to assist you further in any enquiry that you may have. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Huai NanRen Wo Shi, Thank you for sharing your feedback. We regret to learn that you were not pleased with the claim outcome. In FWD, we’re committed to assess and review all claims through a robust process and within the coverage stated in the policy contract. We would like to know more and address your feedback. May we request for you to drop us an email to both [email protected] and [email protected] with your policy/claims reference details so that our team can further assist you. We look forward to hearing from you. Stay safe and wishing you a pleasant week ahead. Warm regards, Irish Go Customer Engagement Team

Hi Ny Ng, Thank you for sharing your experience with us and for the 4-star ratings. We are thankful for your trust with FWD's products and services. We would like you to know that your support means a lot to us. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you a safe and pleasant week ahead! :) Sincerely, Customer Engagement Team

Hi Jeremy, Greetings from FWD! Thank you so much for rating us 4-star and sharing your feedback here on Trustpilot. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice! Rest assured that we will maintain everything that is great and will also continue to find ways to make things even better for our customers. Feel free to contact us for any assistance that you may require and we'll be happy to help you. Wishing you a beautiful week. Cheers! :) Sincerely, Customer Engagement Team

Dear Jerome, We're truly sorry for the unpleasant experience that you have encountered during the check-out process last night. Our team has identified the issue and has since rectified. Upon checking the payment was indeed successful and the welcome email that contains the policy document was also sent to your registered email. We thank you for your patience on not giving up with your purchase and for choosing FWD. Feel free to connect with us through [email protected] if you need any assistance, our team would be glad to help. Sincerely, Jeferson Maleza Customer Engagement Team

Dear Linda, Thank you for being forthcoming in sharing your experience with us. The same has been relayed to our IT team. We're sorry for the less than desirable experience and certainly we will take this as an opportunity to enhance our bandwidth for any upcoming major promotion. I wish to assure you that the payment is successful and that the welcome email has also been triggered to your email address. Feel free to connect with us through [email protected] if you need any assistance, our team would be glad to help. Sincerely, Jeferson Maleza Customer Engagement Team

Dear Raymond, Thank you for sharing your experience and we're sorry for the issue that you have faced during the check out process. Our team has identified on the intermittent issue and has since rectified the caused. We're truly sorry for the unexpected experience during your purchase and the delay of your welcome email. Upon checking the payment went through successfully, and the welcome email that contains the policy document has also been recovered. It was sent to your registered email as well. Feel free to connect with us through [email protected] if you need any assistance, our team would be glad to help. Raymond, thank you for your patience on not giving up with your purchase. Wishing you a pleasant week ahead. Sincerely, Jeferson Maleza Customer Engagement Team

Dear LMC, Thank you for being forthcoming in sharing your experience. We're sorry that you did not have a seamless experience during your purchase last night. We wish to acknowledge on the intermittent issue last night and our team has since rectified the issue. Upon checking the welcome email that contains the policy document has also been sent last night to the registered email in the policy. Feel free to connect with us through [email protected] if you need any assistance, our team would be glad to help. Thank you for choosing FWD and wishing you a pleasant week ahead. Sincerely, Jeferson Maleza Customer Engagement Team

Dear KALAI VANI D/O JAGANATHAN, Thank you for bringing this to our attention and our apology that your experience wasn't what we have hoped for. Our team has identified the intermittent issue and has since rectified. Upon checking, both policies were issued and the welcome email has been triggered this morning. If you need any assistance, feel free to connect with us though [email protected], our team would be glad to help. We thank you for your patience and for choosing FWD. Wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Dear Bernard, We're truly sorry for the undue hiccup that you have encountered last night. Our team has identified a significant high volume of purchases last night and acknowledged on the intermittent issue which affected the purchase journey. Our team has since rectified the issue and upon checking the welcome email containing the policy documents have also been sent. If you need any assistance, feel free to connect with us through [email protected] and we'd be glad to help. Much appreciated your patience on not giving up with your purchase and for choosing FWD. Wishing you an awesome day ahead and take care. Sincerely, Jeferson Maleza Customer Engagement Team

Dear Pearl, Thank you for highlighting the hiccup that you have encountered last night during the check-out process and we're truly sorry that you didn't have a seamless experience. Our team has identified the intermittent issue and has since rectified. Upon checking the welcome email has also been sent to your registered email to download the set of policy documents. We thank your patience and for choosing FWD. Feel free to connect with us through [email protected] if you need any assistance, our team would be glad to help. Wishing you a pleasant week ahead. Sincerely, Jeferson Maleza Customer Engagement Team