FWD

Dear Shahreen, Thank you for sharing your thoughts with us. We are sorry to learn that you did not have a seamless experience online. Your feedback is important to us as we work on the are if improvement to help provide a better and pleasant experience to our customers. We thank you for your patience and for choosing FWD. Stay safe and wishing you a wonderful week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Dear Syaz, First and foremost, our sincere apology for the overall experience online that you've faced during our NDP promotion. Voice of customers is important to us not just to cite but also work on the areas of improvement to provide a better customer experience. We thank you for bringing this to our attention and for your patience on not giving up with your purchase and for choosing FWD. Stay safe and wishing you a wonderful week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Dear Mark, Thank you for the 3 star rating and for sharing your review. We're truly sorry for the experience that you have faced during the NDP campaign. Our team has identified the issue and took the time to fix it, and coming up measures to prevent similar encounter in the future. Our gratitude for your patience and for choosing FWD. Take care and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Dear Cong, We're sorry that you were facing an issue during your sale purchase journey by clicking onto the "retrieve your details" function. We understand that our team member has reached out to you and has assisted you with your concern. Feel free to reach out to us if you need any help, we'd be most willing to assist. We'd like to take this opportunity to thank you for your patience and for choosing FWD. Wishing you an awesome weekend ahead. Warm regards, Donna Customer Engagement Team

Dear Gladys, We regret to see and learn on your 1 star review and feedback. We're sorry that the purchasing journey did not meet your expectation. As we value customer's feedback and suggestion, we'd appreciate if you could share to us in detail so we could also put forth for our team's review and consideration. Wishing you a pleasant weekend ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Dear Bee, We're sorry to learn on your experience and thank you for sharing. We've arranged a team member to reach out to you to clarify on your purchasing journey and know how we could be of help. However, our attempts have been unsuccesful. We would appreciate if you can send us an email at [email protected] to share more details for us to look further on your concern. Stay safe and have a pleasant weekend ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Dear Mr Lim, We sincerely apologies on the hiccup you have encountered during your sale purchase journey. Upon checking our records, you have managed to complete the purchase and the policy documents has been emailed to you. Thank you for being forthcoming in sharing your experience and for your patience. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Yong Kim, We want to thank you for the kind words you have shared in this review. You are far too kind to spend some of your precious time writing about your experience. We would like you to know that your support means a lot to us, and we are really thankful for your trust with FWD's products and services. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Cheers to a beautiful week! :) Sincere regards, Customer Engagement Team