Giztop

Way too expensive...

Nurahan HarharahBelgium · 22 reviews · Posted 2022-08-01

I ordered the wrong phone and ask them…

I ordered the wrong phone and ask them to refund and cancel they replied in no time and agreed but it would cost me 4.2% so I ask if they have the phone that I do want they do so instead of refund I was to pay more money to exchange , now I have done that I paid the extra cost email them to say I’ve done it emailed the proof of PayPal payment and ask them for a confirmation and when to expect it . Have not yet received any reply possible because time in china is pass 22 hr that they might be closed home to receive email tomorrow morning or I will start to panic already paid total 1099 us Dollars but it with PayPal so I am sure PayPal will sort it out for me but still a bit worried all the same hope this is a good company before I bought I read reviews they were all very good now I see not so good reviews . Praying that I get my phone soon and in emglish

Not the best price but fast shipping…

Not the best price but fast shipping and good service.

A test of patience and a deceitful website.

I ordered an 8GB/256GB Mix 4 on the 7th June for delivery to Malta. Jessica contacted me on the 9th to tell me that they had run out of that variant but could offer me the 12GB option for a discounted fee of $20 instead of $60. I didn't want a 12GB phone but I accepted as I really wanted the Mix 4 and was in a hurry. On the 10th I got a notification that the package had shipped with 'Yunexpress', however on the 13 I checked the tracking and could see the package was still in mainland China and was being returned to the sender. Jessica informed me that it was due to an invoice issue, and later clarified it was due to my country not being able to accept items with Lithium ion batteries. After going back and forth with emails, on the 15th June we decided to have the package shipped to Germany where I then organised for a freight forwarder to bring it to Malta. Although I was informed that the package was shipped on the 16th, it was only picked up by Fedex on the 18th, despite me highlighting that the package needed to dispatched asap as freight forward occurs once a week on thursdays. Needless to say, the package missed the deadline and reached the freight forwarder on the 27th June, with the phone reaching me in Malta on the 4th July, nearly 1 month after ordering. The phone is great, and was well packaged, despite some cosmetic damage to the phone's box. I did not have to pay any customs fees which was also very good. However, I had to pay a supplement of $25 for onward shipping from Germany, despite having originally paid for express shipping to Malta. When I asked if the upgrade fee I paid could be refunded to make up for this added cost I was refused. I thought this was a bit petty, especially since many other reviewers here were offered upgrades at no extra cost when their item wasn't available. I also think that the website is dishonest as my phone was marked as in stock, despite that not being the truth. It remained 'in stock' even after I was informed that they didnt have the stock. It seems as thought Giztop doesn't keep much stock but fulfils orders as they come in. To sum up, the communication was good as my emails were responded to quickly. In fact, this was the only reason why I proceeded with the order given the multiple issues. However, I needed the phone urgently so the many issues and delays were really disappointing for me. I would therefore only recommended Giztop if you are not in a hurry and can wait patiently.

not receiving shipping information

I have received the item, but I didn't receive any information about shipping

Got issue with my country's customs…

Got issue with my country's customs receiving the package. Your solution of "lowering the package price to reduce taxes" didn't work at all.

The...

the package was almost in perfect shape and it came exactly after 15 days. I'm really pleased by the product and the shipping. Will definetly think of ordering from there again!!!

I always wanted the cell phone but the…

I always wanted the cell phone but the problem is it's all in Mandarin Chinese. All I wanted is global cell phone xiaomi. If only you guys had the global cell phones Xiaomi cell to exchange it I'll be very very happy for it.

Real bad at responding back you guys…

Real bad at responding back you guys sent me the wrong item and took 3 weeks to give a right answer on when I was getting the right item

Great products, great service, one exception

I'd like to start by saying I love Giztop and their products. Their service is usually exceptional but I had one very bad experience. I ordered a package which was supposed to contain 4 items. 3 items were received and the 1 missing item was stated that I would have an update on. It's been over a month and I have no received the item or compensation. Luckily the item was not very expensive but I hope Giztop can work on this aspect of their service to their customers.

Excellent service but we hope if it's…

Excellent service but we hope if it's possible to modify orders after placing it

Delivery is always delayed and I am…

Delivery is always delayed and I am given a fake number to track the shipment and this method is very cheap

I ordered a redmagic 7 pro and i…

I ordered a redmagic 7 pro and i received an old phone pricing 100 euros. It is unnacceptable for a big plate-forme as Giztop.

great with no taxes in Sweden

Awful warranty service.

Bought a Xiaomi MIX 4 phone. Everything was fine, phone has arrived relatively quickly and everything was good until a volume button felt out of its place. Since the phone is under warranty, I wanted to get it fixed. After a few emails back and forth where I was explained what I can do, I've ordered a replacement volume button from them and leaving repair center in my home country to fix this issue (since nobody here has replacement parts, I had to first order them). And in the first email, I basically had two options. Get it back into China for repair OR fix it in my country, send an invoice and they will pay that to me. Well, so repaired it with ordered button, got an invoice. I've even translated it for them. And guess what, from that point I've received no response. It's over three weeks and nothing. For orders, good. Do you want to repair your device under warranty? Bad for you.

Fast response

My order wasn't available, however they responded very fast to emails and they refunded also very fast. I will try again in future.

GIZTOP's FAILURE

Shipment delay was big. Then, tracking said that the shipment was returned to the sender after a couple of days. I contacted support, I was promised a new tracking number after sorting some invoice issue they claimed. A couple of days later, the new tracking number was given but guess what - after another couple of days, again the package was returned to the sender. At this point I asked for a refund and a refund was given. However, because of currency conversions going out as USD and coming in as USD in my EUR account and the bank charging me conversion fees, I lost about 50 EUR for GIZTOP's FAILURES!!! NOT RECOMMENDED!!!

"Sadly the item was damaged it could be…

"Sadly the item was damaged it could be a hard hit, to make such a deep scratch in aluminum back of tablet. it was good packed but with no protection on item it seems like they dropped it before send it to me.. first and last experience sadly..." That was my item review that they declined to post under item i bought...

Veselin KrastevBulgaria · 4 reviews · Posted 2022-03-08

Very unreliable seller

Very unreliable seller. Avoid! I ordered Xiaomi 12 pro on 14 Feb with Express delivery. It was returned back to the sender 7 days later due to invoice issues. I wanted refund because price dropped but Customer service promised me they will refund price change when phone arrives. 22 days (i paid for express delivery) later phone arrived and I contacted them to refund the price change which was 90$ but they refused and offered 40$ which is totally joke. I've sent dispute to paypal with communication attached.

Mohammad NoumanUnited Kingdom · 14 reviews · Posted 2022-03-07

Not satisfied

I bought the Xiaomi Mi Mix 4 flashed with global rom & before buying i confirmed that it will get future updates which the answer was yes. Once i received the device it's already giving an option for update so when i try to do that it's giving an some error saying it needs to go back to original rom. I contacted giztop regarding this & been told it's not gonna get updates if it's flashed then i asked them to read our previous chat in which they mentioned it will get updates, they agree to take it back with full refund + pay postage for return as it's their fault. Once they receive the device neither paid the postage + cut some heave amount for paypal return & restocking even they agree to refund in full & stop replying my messages after. It was my 1st experience with them & for sure last. I always use wonda mobile since 2016 & never had a problem it was recommended to me by a friend but my experience is very poor with them with their misleading untruthful customer service $1015.99 paid & refunded $956.33