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Electronics & Technology

Giztop

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617 reviews

3.1617 reviews
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About Giztop

Data updated
Website
www.giztop.com
Category
Electronics & Technology
Location
China
Status
Unclaimed
Last 12 months
149 reviews
Replies to negative
15% (40/259)
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About this business

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.

Is Giztop legit?

Giztop (www.giztop.com) has a 3.1 out of 5 rating on OK.one, based on 617 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 32% give 1 star; The business has replied to 15% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the remarkably fast international delivery and securely packaged products that consistently arrive in excellent condition from overseas warehouses. Consumers also appreciate the very competitive pricing compared to local retail markets and the helpful, quick assistance provided by the responsive support teams. However, some people mentioned experiencing frustrating shipping delays while items were stuck in transit or receiving incorrect accessories instead of what they actually ordered. A few reviewers also noted receiving regional device versions featuring unexpected software differences or language settings that did not match their local expectations and usage.

Auto-generated from all reviews of this business. For reference only.

What people say

Xiaomi Redmi Note 11 Pro

The phone was delivered very quickly after the Chinese New Year holidays as promised. This phone is great and the price is reasonable. The only drawback is it comes with too many Chinese apps installed which are irrelephant in Australia. Otherwise I would give it a 5 stars rating.

Phone not sent after one month of purchase!!!

I bought a phone on the 24th Jan. The phone was resent back 4 times!!! due to invoice error. Now they told me that they are going to send it DHL but tracking number but was never received. Sent my emails to customer care but no reply. I m tired! After one month and the phone still not sent yet!!! Update, they sent me a tracking number that it s not good!! Was told that cannot be sent by DHL or fedex. Worst Purchasing experience in my Life. Finally got FulL refund!! thanks God

Speedy delivery and but forget about warranty or support

Speedy delivery. Unfortunately my Lenevo Tab P11 pro 2011 had a dead pixel, but the support team offered to reimburse me 50$ as a compensation if I can accept the product as it is. That for my was ok. Its a surprise as they open the box to install the international version of fake rom, I wish they had a better quality control to see the defects before sending me. The problem is the tab has a global ram but I cannot update the android version via OTA and last security version is from March, making it impossible to use any work related apps on my tab. I was lied about the updates on chat by customer support before buying, and they seem to avoid fixing any issues. Not recommended!

I ordered a phone 1 month ago and I…

I ordered a phone 1 month ago and I still haven´t received it. At the second week the local provider contated to me telling me that they could not deliver to my post code and I should contact to the seller. After that I contacted with Giztop customer service but they are not helping me at all, they are just saying "that the package is in transit and I have to wait", but the local supplier tracking information says that "the package is in process to be returned to the central warehouse". Now I don´t know what to do, seems like I just lost 500 euros. BTW I never have had any issues with Chinesse deliveries to my post code, this is the first time and looks weird. For now I won´t recommend buying anything in this page.

Buyer beware

Buyer beware! Do not purchase from this seller. They are out of China! I have been trying to get refunded for three months for a phone I sent back to them with no resolution! Customer service is terrible and they just keep saying they are working it but nothing ever comes of it! Out a $1000 at this point!

Reply from Giztop2022-01-15

I'm sorry for the inconvenience. We are in Shenzhen, China, but has warehouses in Shenzhen, China, HongKong, and Europe. I don't know why you say we are out of China. We provide 2 years warranty for any products. Because of COVID, the Chinese customs is very slow, the returning process is a little longer than before. Thanks for your understanding.

I ordered my phone and paid the Express…

I ordered my phone and paid the Express shipping.I received it later then the 8-15 days as advertised.I ordered a wireless charger which I didn't receive with my phone.I had to contact customer service and let them know that I didn't receive my item..I'm still waiting on tracking info..

Reply from Giztop2022-01-04

I'm sorry for the inconvenience. About the shipping problem, our support team will contact you and solve the problem. You also can contact our support team: [email protected]. Thank you.

Just bought the phone and only been…

Just bought the phone and only been using it for a few days and it locked up. After trying everything, it still remains locked.

Reply from Giztop2022-01-04

You used the phone for a few days, I think you forget the new password. It's impossible that it's a software problem. You have to remember the new password when update it. You have to return it to Xiaomi to flash new ROM. Thanks for your understanding.

Hi giztop I have tried to reach you…

Hi giztop I have tried to reach you because I am having issues with my phone with is an Lenovo legion duel 2 but I havent got an response the last time they spoke to me was 3 week's ago and the person who speak to me wasn't so nice because she told me that instead of sending the phone for warranty I should send the phone to an local tecnitian in my local are I live in Puerto Rico an I can't pay for something that has warranty Its to many issues I am having with my phone. ¿can I get support so I can send the phone for warranty?

The service was very good and they were…

The service was very good and they were quite transparent. I chose express shipping and the phone i ordered was shipped using Aramex to Qatar. There was a minor delay with the shipping but overall great products and adequate service.

Started off great

Started off great, charged phones really fast, and then within 3 days it stopped powering on. I tried it in all 6 of my cars thinking it may be the lighter. Then I tried different cables and phones Samsung Hawaiis, iPhone and even a Nokia. But the power light on the charger never came back on. I reached out to the company and they said it only worked with 1 specific phone and. NO other phone I tried to explain that the charger itself had went bad they offered NO HELP. AND I LOST THE MONEY FOR THE ITEM AND THE EXPEDITED SHIPPING THAT StILL TOOK A MONTH.

Reply from Giztop2021-11-12

I am very sorry for the inconvenience. We provide 2 years of after-sales service for all products. Don't worry, we will replace you with new charger for free.

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