GlassesShop

Terrible customer service

On the surface, it appears that this company has a great variety of products. Their customer service if something goes wrong, however, is abysmal. I ordered prescription sunglasses on June 3. I was notified on June 10 that they were shipped and should arrive within 7 business days. By June 25, I went online to check the status and they had shipped my glasses to the wrong ZIP code. I was asked to verify my address. It was clear that I'd submitted the correct ZIP code, but they sent to to an incorrect one. When I complained, I was told that I had to wait for the US postal service to return the glasses to them, at which time they would reship them to me. I finally received the glasses on July 1. I don't know what they did, but my prescription is off. I cannot see anything with these glasses. I just want to return them for a refund. Again, with no acknowledgement or apology for sending the glasses to the wrong ZIP code in the first place, I'm again being asked to bear the burder of information that they already have. I should just be allowed to return the glasses and receive a refund. Horrible customer service policies!

Classy

Fit is perfect at a wonderful price. Glasses look classy.

Prescription sunglasses and glasses are…

Prescription sunglasses and glasses are affordable well built in a lot more inexpensive than going to the optometrist

Lenses ruined by heat

I got progressive transitions prescription lenses about nine months ago. They were great - until I left them in their case in the glove compartment of my car an hour in hot weather. When I got back, the lenses were blurry/wavy. I contacted customer service and all they would say was to keep them in a non transparent case (they were). Was never told heat could ruin the sunglasses.

Best prices

Best prices, excellent customer service and really good selection. Also their points/bonus and discount codes seem very generous.

Once again I am elated for the…

Once again I am elated for the excellent job that you done with my choice of eyewear! The eyeglasses I chose and the prescription lenses are right 👍🏾 on point! ! truly like the style of frames I picked out and my eye doctor's prescription were done 👍🏾💯 percent correct! My order arrived in good time and in excellent condition. Thanks again! Freddie Jordan

Website is easy and user friendly

Website is easy and user friendly. Got my order fast and correct. I’m telling others to shop on their website. Already looking to buy more for my wife and I. Prices are really good compared to others. Would highly recommend.

New Glasses

Did a great job on the eyeglasses. Very professional. Gave only four stars because the company needs better communication access. Example: Enter mailing tracking number online. Would buy again from this company.

VERY NICE WEBSITE TO ORDER GLASSES EASY…

VERY NICE WEBSITE TO ORDER GLASSES EASY AND AFFORDABLE

Nicely designed well fitting eye…

Nicely designed well fitting eye glasses at an excellent price and reasonably fast delivery

They fit great and are light weight…

They fit great and are light weight with no sliding down my nose. Progressive lenses are fantastic and prescription is spot on. Price was good and customer service great. I will buy from GlassesShop again.

Revolutionary Way to Order Eyeglasses

Easy to order and super convenient to have them shipped to my home.

NOT FOR ASIAN NOSES

The glasses were listed as universal/alternative bridge fit. They were normal glasses. They did not work on my flat nose at all. Constantly falling down, uncomfortable, and slipping.

Happy with my purchase

I found the exact glasses I was shopping for, and recieved them in a timely manner. Happy with my purchase

Negative experience

The glasses I got made me look like Elton John. I'm a petite women they were HUGE and kept sliding off my nose. I TRIED calling 28 times over the last few days and all I got was the mailbox was full..I also have sent about a dozen different emails with NO response till late this afternoon. This has been an awful and stressful experience. Not happy with your company at all.

Easy ordering process and great quality!

Easy ordering process, constant communication through ordering and processing and good quality product!

Haven't received them yet

Great company, great glasses

This is my 3rd pair, brown & blue pairs. Love these glasses. They fit perfect & look so up to date. Very light weight & fit perfect from day one. Hoping the red frames come back.

GlassesShop

I like how you can try the glasses on online. There are many options to choose from. One thing I have noticed though is upon arrival the pair of glasses l choose are always much darker in color than what they appeared to be when you're doing the try on feature. This has been the case with me the last several times. Something to keep in mind. The prices are very reasonable. I ordered progressive lenses and photo chromatic, plus the frames and my order was only 134.19. They do an excellent job in making your glasses. Expect about a 10 day to two weeks wait before receiving your glasses. I've never returned a pair of glasses so l can't vouch good or bad on that. I would recommend GlassesShop, I've always had a good experience with their company.

My prescription sunglasses are spot on

My prescription sunglasses are just right . Happy with the fit and overall quality! The price was an added bonus that makes it so affordable.