Well done
The representative was patient, polite and knowledgeable. She was able to guide me through several options, helping me to find the best option for where my business is currently and outline some options for when the business grows.
About GoDaddy
Data updated- Website
- www.godaddy.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 278 reviews
- Replies to negative
- 57% (26/46)
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Is GoDaddy legit?
GoDaddy (www.godaddy.com) has a 4.3 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-10.
What people say
Beware of GoDaddy
They are of no help. I had a domain that I wasn't using, but still had ownership of until 2027. I see that they have transferred ownership to themselves and will not help me get it back. Absolutely ridiculous. Avoid GoDaddy at ALL COSTS. Their customer service is of no help at all.
Reply from GoDaddy2026-08-04
Hello Matt and our thanks for sharing your feedback. The only way a domain name would leave your account is if it was listed for sale and sold, in violation of Registry rules, or expired due to lack of payment. We would like to look into your expereince further and have sent your a request for more information through Trustpilot. Best, Joe
Godaddy is GREAT
GoDaddy is a company that still cares about communication directly with its customers and allows us to speak to a real person that understands our concerns and helps resolve our issues at hand. THANK YOU
Juan was absolutely the best, very helpful and understanding, would highly recommend him
I called and explain to Juan my dilemma with my website. He was extremely understanding and very patient with me and recommended another solution to my situation and I am pleased to report, he solved my problem and I couldn't be more Happy, Thank you for your help !!! I have been a customer since 2005
Great service would highly recommend
Answered all my questions. Very informative. I will definitely use him when I’m ready to do a website. I hope to get him again. Excellent service thank you.
Nicholas made my experience great
Nicholas made my experience great! After going through it with another company where I could only chat, I felt helpless, but Nicholas made me feel so much better. He was so patient and courteous! If this is the type of service I will always receive, then I will be a forever customer!
The dangers of Godaddy
Every interaction now starts with an AI phone system that doesn’t understand basic issues and just delays getting to a real person. Once you do reach someone, it’s Philippines-based tier-1 support that is undertrained and unequipped to handle anything beyond the most basic scripted issue. When my problem went beyond that — a domain access issue that actually mattered — there was no ability to escalate. No path to a specialist, no supervisor, nothing. Just extended hold times and the same script repeated back to me. This isn’t a one-off. It feels like a company that used to prioritize customers has gotten greedy, cutting support costs at the direct expense of customer safety and peace of mind. When you can’t get a real fix for a real problem — especially something as important as domain access — that’s not a minor inconvenience, that’s a business risk for anyone who depends on GoDaddy for their online presence. I want to be clear: this review isn’t about one bad call. It’s about a structural change in how GoDaddy treats customers who need real help, not just a script.
Reply from GoDaddy2026-08-04
Hello Chris, The experience you described with reaching the right level of support for your domain access situation is something we want a real look at. What you have raised about how support is structured is worth reviewing directly against your account. We are going to send you a request for more information through Trustpilot to look into your experience further. Best, Joe
Michael was fantastic
Michael was fantastic. He is overly personable. Natural conversationalist. Give this man a raise!
GoDaddy's agent was extremely helpful
GoDaddy's agent was extremely helpful, patient and very well informed as she guided me through the steps and procedures of a new site after a migration.
Like a little Pied Piper' Mitra
Like a little Pied Piper' Mitra has leads me from location to lication and keep following he. But she is worth it! No one else can turn my yucky grey hair into the gold of my youth or give my eyes the perfectly shaped eyebrows. When I leave her shop, I feel like I also left the last 20 years behind as well. This new shop is especially nice, I highly recommend it!
It is unclear who or what Trustpilot…
It is unclear who or what Trustpilot is. For my cunstomer service needs responding to a chatbox is not a preferred customer option. Hopefully GODADDY continues to have a staff of knowledgable people to address concerns and questions
Reply from GoDaddy2026-08-04
Hi there, thanks for the review! To clear things up, Trustpilot is an independent site we (Godaddy.com) use to hear out customers feedback. I totally get wanting to talk to a real person instead of an automated bot. The good news is GoDaddy still has a full team of real, knowledgeable experts ready to help for free, 24/7. You can reach a human by calling 1-480-366-3550, texting 1-480-908-8665, or using the live chat on our site. Just ask the virtual assistant to connect you to a live agent, and we will get you sorted out! Best, Joe
Heidi was Very helpful and professional
Heidi was very patience and helpful
GoDaddy eliminated standard email etc.
GoDaddy eliminated standard email and makes you pay more for various levels of Microsoft 365. Not only that but when I tried to use an email license I was already paying and not using it insisted on selling me another one to get my employee going.
Reply from GoDaddy2026-08-04
Hello Mark, Thank you for your feedback.As we do still offer our Email Essentials plan, we would like to better understand your experience and have sent you a request through Trustpilot for additional information. My thanks, Joe
Very efficient technician who…
Very efficient technician who understood my needs and gave me a solution for my problems.
Reply from GoDaddy2026-08-06
We're very happy to read about your positive experience working with our live Care teams. Thanks for sharing! -Mike from GoDaddy
Best solution for me.
Rep analyzed my situation and provided the best solution for me.
Reply from GoDaddy2026-08-06
Thank you for the 5-stars! ⭐-Mike from GoDaddy
I have been with GoDaddy from their…
I have been with GoDaddy from their beginning and I am always impressed with how quickly they can fix any of my problems. I recommend them to anyone looking for a reliable and professional website host.
Customer service agent was patient and…
Customer service agent was patient and polite, she stayed on with me until the issue was resolved.
Alex was outstanding
Alex was outstanding! Professional, friendly, answered all of my questions.
Reply from GoDaddy2026-08-06
We're very happy to read about your positive experience working with our live Care teams. Thanks for sharing! -Mike from GoDaddy
My experience with GoDaddy customer…
My experience with GoDaddy customer service was excellent. Representative Ceda was professional, fast, and friendly. She provided accurate answers quickly while maintaining a patient and helpful attitude throughout the interaction.
Reply from GoDaddy2026-08-06
Thank you for choosing GoDaddy! We appreciate your rating & review. -Mike from GoDaddy
Great Customer Service
Excellent products, more so great customer service!
Reply from GoDaddy2026-08-06
Thank you for the 5-stars! ⭐-Mike from GoDaddy