GoDaddy (www.godaddy.com) has a 4.3 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-10.
I’ve been a client of GoDaddy for many years and had never spoke with Customer Service until today.
I created a fantastic new website for my business using GoDaddy Airo yesterday and was having difficulty figuring out how to connect it to the Domain Name I purchased through GoDaddy over a year.
I spoke with Kush in Customer Service and he explained to me what was going on and connected my new website to my existing domain name for me!
You cannot imagine how happy and relieved I was once I saw my new website live online thanks to Kush’s efforts.
If you haven’t used GoDaddy Airo yet you must. It is incredible.
They do not provide support. It is just AI and it take 3-5 minutes to respond to each message you send (phone service just leads to voice mail with no return call), asking the same questions, huge pauses, and after 30 minutes on chat you are verified. They AI asks your concern, then AI starts all over with how can I help you, let me verify you, another half hour, and this cycle goes on for hours if you allow it. Maybe if you just need a level 1 help like a password reset, the chatbot can do it, but with a level 2 issue they refuse to provide a human and wear you out. I had to switch hosting companies and everything is working again no issues. Godaddy refused to refund the $400 I paid for 3 years of hosting that I did not use (by putting me in an infinite chatbot loop).
Reply from GoDaddy2026-08-04
Hello Christine,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you encountered with our support process. We understand how valuable your time is, and will be escalating your feedback to our Leadership team to review these interactions. We appreciate you bringing this to our attention, and for the opportunity to learn how we can best meet our customers needs.
Many thanks,
Joe
GoDaddy support came through for me today! Their team was extremely professional, friendly, and fast. They jumped right in and had my website cleaned up in just a few minutes. Great service!
The representative Matt received a 10/10. However, Godaddy is void of customer understanding. I charged back a renewal for a domain because they only wanted to give partial credit. Needless to say, GoDaddy accepted my cancellation after the renewal date. They won the one domain charge back. So, I renewed the domain, GoDaddy has the domain never sent me correspondence from 5/30 denoting I still have access because I renewed. Now, I call on 8/4 to inquire about my domain because I set-up my business using the domains that I renewed but I have to pay a reinstatement fee. Why, when I already paid a renewal fee which should have the domains active.
Reply from GoDaddy2026-08-05
Hello La Shawn,
Thank you for your feedback and very glad to hear that Matt was such a great help. We are sorry to hear of the frustrations you have encountered with our billing process and will be reviewing your experience with our Leadership.
My thanks,
Joe
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Bell' Onore Care Home · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
Lindsey was great
Lindsey was great. This company is doing wonderful with customer service.
Reply from GoDaddy2026-08-06
Thank you for choosing GoDaddy!
We appreciate your rating & review. -Mike from GoDaddy
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G Jackson · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
GoDaddy made getting a professional…
GoDaddy made getting a professional email address and a world class website going in five minutes literally for a fraction of the cost it would have taken a third party to produce on my behalf. Thank you GoDaddy!!!
I had purchased an Airo (Godaddy's AI for building websites) package to replace the sorry website I had built. Before I started building it I wanted to ensure Airo was robust enought for my needs. I should not have started off with the Chat approach as it only made my concerns grow, I bailed on that as a "phone call" was better option. Spoke to a pro (Nick/Nicholas) and the knowledge he had on Airo not only set my mind at ease but made me want to start rock'n on building it as soon as I could. Happy!
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Steven · 20 reviews · Experienced 2026-07-23 ·
★★★★★
I made a purchase for a product and messed up
I made a purchase for a product, only them to reaösie it was a duplicate. I tried to resopve the purchase myself, with no success. I contacted the support team, using chat, and witin 10minutes my problem was resolved, and had a refund.
GoDaddy Rep was incredible teaching how to be a Delegate to my friends site to build his website. He explained the best Plan to buy and the steps to upload the web site code. I have been a GoDaddy user for 22 years. You are the best!
Very professional and patient… They do not rush with their products and service services until you are fully educated and understand what you’re getting.
I love working with this company... except for the chat function... it's MISERABLE. the reps take FOR EV ER to reply! was on the chat for over an hour and nothing got done. called in and the customer service rep on the phone had it resolved in under 7 min. go daddy is great... their phone support reps are excellent... their chat support leave quite a bit to be desired.
Reply from GoDaddy2026-08-06
Thank you for your rating, review and feedback. -Mike from GoDaddy
So far launching an emergency website due to the failure of another marketing company I was able to get it launched within 3 days fully ready SEO optimized with airo AI. Just make sure that you buy a lot of credits up front because if you're building multiple Pages you will need at least a thousand credits on average. So that translates to maybe 3 to $500 at Max which is a pretty good price
