Esha helped me with exactly I called…
Esha helped me with exactly I called GoDaddy for-to help me change (adjust) my domain name.
Reply from GoDaddy2026-08-06
Thank you for the rating & review. -Mike from GoDaddy
About GoDaddy
Data updated- Website
- www.godaddy.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 278 reviews
- Replies to negative
- 57% (26/46)
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Is GoDaddy legit?
GoDaddy (www.godaddy.com) has a 4.3 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-10.
What people say
Great support limited waiting
Great support limited waiting. 10 minutes solved what I couldn’t solve in weeks.
Reply from GoDaddy2026-08-06
Thank you for taking the time to provide us with this rating & review! -Mike from GoDaddy
Customer service was responsive and…
Customer service was responsive and helpful
Reply from GoDaddy2026-08-06
Thank you for the 5-stars! ⭐-Mike from GoDaddy
Easy and patient
Easy to talk to and felt comfortable with her.
Reply from GoDaddy2026-08-06
We're very happy to read about your positive experience working with our live Care teams. Thanks for sharing! -Mike from GoDaddy
Great support team
Very quick and friendly. Made it easy for me to understand. Even though I’m not savvy with email or domains. Great support team
Reply from GoDaddy2026-08-06
Thank you for the 5-stars! ⭐-Mike from GoDaddy
OMG! Ms Tawny is knowldegeable and knows her job very well
OMG! I had lots of problems with my DNS records because one of the customer's services deleted most of my records to add its own. I wasn't receiving my business email for a month because of that Carlos errors. I had 4 ladies from Godaddy who tried to help me out, but today was my biggest call, and I spoke with Ms. Tawny. She was very polite and patient, spent a long time with me solving my problems, and removed all the bad DNS records so I could receive my emails. I don't know how to thank her again. I was so frustrated; I even spent 7 hours on the phone before. The call was dropped; no one called me back. Ms. Tawny told me that, in the event we got hung up, she made sure that my phone number was right and promised to call me back. I think that I WON the lotto today. I lost faith and didn't know what to do, but Ms. Tawny was a Godsend and helped me out. God will bless her for that. I will recommend GoDaddy even though there are some bad customer service people there, but there are also the good ones; they maybe hard to find, but with God's help, you will get Ms. Tawny on the phone just like me
Reply from GoDaddy2026-08-06
Nagela, We are sorry to hear about the significant difficulties you experienced with your DNS records and the disruption to your business email. We are, however, incredibly glad to learn that one of our team members was able to provide such exceptional assistance and resolve these complex issues for you. We appreciate you sharing your positive experience with us and recognizing the dedication of our support team. Best, Elizabeth
Bad customer service
Bad customer service, takes very long and doesn't keep a track of anything. Every time I had to log in with a new CS then I had to state the whole issue from the beginning. They don't check the tickets and don't follow up. But instead always tries to sell different services or products. Rather than providing solution to the issue they are into selling more digital products.
Reply from GoDaddy2026-08-06
Hello Avis, The support experience you described is something we want to investigate further as this is not in alignment with our customer support standards. We have sent your case for immidiate review with our leadership and apprecaite your patience while this is addressed. Best, Joe
Joey provided clarity in an arena I am…
Joey provided clarity in an arena I am not familiar with.
Reply from GoDaddy2026-08-06
Thank you for taking the time to provide us with this rating & review! -Mike from GoDaddy
Great service from Charles
Great service from Charles was able to fix my problem within minutes of my call and resolve it.
Reply from GoDaddy2026-08-06
Thank you for the 5-stars! ⭐-Mike from GoDaddy
Go Daddy scammed me with a vait and switch.
I am a new business owner. I text, go daddy to try to make my first domain name and website. I made a request for a newdomain and a website and was quoted a price of $119.88US ($168.37CAD). I accepted the 7 day free trial. And the auto renewal, I charged me $295.55 CAD. THERE WAS NO WARNING, I THINK IT'S A FISHING SCAM. THEY DID A BAIT AND SWITCH AND WANTED TO CHARGE ME OVER A HUNDRED DOLLARS.CANADIAN, MORE THAN THEY OFFERED, AND NOW I'M GETTING NOTHING.BUT THE RUN AROUND FOR THE LAST THREE HOURS ONLINE. THEIR CUSTOMER SERVICE IS ATROCIOUS, AND EVEN THEIR SUPERVISORS ARE NOT BEING ATTENTIVE OR CONCERNED.THEY KEEP TRYING TO SELL ME MORE OR CHARGE ME MONEY.BECAUSE I'VE MISSED THE WINDOW. I KEEP EXPLAINING IT WAS THERE WRONGDOING AS AN AUTO CHARGE.BECAUSE IT IS A BRAND NEW ACCOUNT, NOT A RENEWING ACCOUNT, BUT THEY ARE NOT TAKING THEIR PART INTO ACCOUNT. GO DADDY OR SCAMMERS, PLEASE DON'T USE THEM
Reply from GoDaddy2026-08-04
Hello Ian, Thank you for your feedback. I would like to better understand your experience and have sent you a request through Trustpilot for additional information. My thanks, Joe
So far so good
So far so good. Had a little hiccup. Jordan was on point. Got me set up and ready to go within minutes. Thanks a lot!!
Reply from GoDaddy2026-08-06
Thank you for choosing GoDaddy! We appreciate your rating & review. -Mike from GoDaddy
Dan H was super helpful!
Dan H. helped me to understand the difference in a GoDaddy plan and a GoDaddy Managed WordPress plan. So much easier to understand when someone can walk you through that. Thanks Dan!
Reply from GoDaddy2026-08-06
We're very happy to read about your positive experience working with our live Care teams. Thanks for sharing! -Mike from GoDaddy
Francisco was great.. chat was horrible
So even though i list 5 stars, that was for my phone call. Prior to calling, my experience using their chat support was the most horrible experience i have ever had. The agent didn't fix my issue and told me i would need to purchase a security update for $193 to correct the problem. And… the Issue still continued (couldn't access either of my sites) when i finally called I was told that the security update was done improperly causing further issues.. Advice.. don’t waste your time chatting.. just pick up the phone and hope you get someone like Francisco
Go Daddy Be cautious…
Currently trying to deal with Go Daddy due to incorrect advice on how to remove our DNS for our website. Almost 3 weeks in with multiple emails and no response by the two staff members, today appears I was correct AGAIN no one has done anything as confirmed by the staff member and who has escalated this for me 5 stars for their efforts but until Go Daddy rectify the massive error I will not recommend Go Daddy.
Reply from GoDaddy2026-08-04
Hello Paul, Thank you for sharing this experience with us. What you have described falls far short of our standards for service and needs to be looked into right away. I have shared your information and your review with our Customer Support Leadership for review and outreach. We appreciate your patience while this is looked into further so that we can assist with resolving. Best, Joe
Worst experience ever
Worst experience ever. Don’t use GoDaddy use wix. GoDaddy was unprofessional, hang up the phone twice. I was on the phone at 3pm -7:50pm and no help.. I been with GoDaddy for over 10 years but I’m done
Reply from GoDaddy2026-08-04
Hello Indigo, Thank you for sharing this experience with us; as a customer of 10 years we appreciate you identifying that this falls far outside of the standards that we uphold for our customer support. We would like to look into your experience further and have sent your a request through Trustpilot for more information Best, Joe
Bots, yuck, wait time, irritating, human help, wonderful.
Too long of a menu working with a robot!!!! Even with the bots doing the heavy lifting there is still a 9-12 minute wait time to speak with a human. But, the human I finally was connected to, DaJuan, was wonderful and solved my issues of people being blocked from emailing me. How could GoDaddy think an attorney hiring me for contract work was spam? I almost lost the contract. Not cool!
Reply from GoDaddy2026-08-04
Hello Faith, We appreciate you sharing your feedback and very glad to hear what a great job DaJua did! We are sorry to hear of the frustrations you encountered and will be sure to review your case with our leadership to take advantage of all opportunities for improvement. Best, Joe
Nino was excellent in his grasp of my…
Nino was excellent in his grasp of my issues and did what he needed to do to resolve them. He is a pleasant man to deal with.
I am a beginner in web design
I am a beginner in web design. I tried a free account to test manual and AI website builders on multiple best for beginners web hosting sites to build my website. GoDaddy created the best free site. I called in and had to wait some time, but got a very helpful English speaker to assist me. I will be choosing GoDaddy for my website and going with the AI version of website builder, which is easier and actually cheaper per month.
The service I required was available, but??
The service I required existed and was more or less reasonably priced, but unfortunately it took 2 calls and one chat session to get it handled. The rep on the chat quoted me for a much more expensive upgrade that was not needed - even when I pushed back because the answer didn't make sense, they maintained that answer (not impressed). The 1st phone rep got the solution/quote right and got the billing done, but didn't get the solution implemented. It took a 2nd call to actually get the upgraded service enabled - Santini was the rep on the 2nd call and was very good. Solution was good, the path to get there was not so good.
Reply from GoDaddy2026-08-04
Hello L.McBain, Thank you for sharing this experience with us. We are very glad to hear that our representative was able to assist you with your needs. We will be sure to review your previous interactions with customer support with our Customer Support Leadership to take advantage of all opportunities for improvement. Best, Joe
So my representative was Felicia and…
So my representative was Felicia and she was absolutely AMAZING! She was so professional and very helpful….she patiently when step by step with me and I’m so grateful for that, she didn’t mind repeating herself and she didn’t rush me….there are not a lot of ppl with great customer service but Felicia was amazing, thank you for everything Felicia!!!! FELICIA FOR PRESIDENT lol