GoDaddy (www.godaddy.com) has a 4.3 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-10.
Ive been calling GoDaddy for weeks and Jessica helped me with my domain DNS in less than 20 minutes. Not only did she assist me in no time, she was able to give advice and tips that’ll allow me to get the full value of my domain use. Thank you Jessica, you were amazing.
Reply from GoDaddy2026-08-06
We're so happy to hear about your positive experience and that Jessica could assist you quickly with your domain DNS. It's wonderful that you received valuable advice to maximize your domain's potential!
Best,
Elizabeth
A
Adam · 2 reviews · Verified · Experienced 2026-08-05 ·
★★★★★
I only trust GoDaddy
I only trust GoDaddy. Customer service is great and products are seamless.
Reply from GoDaddy2026-08-06
Thank you for taking the time to provide us with this rating & review! -Mike from GoDaddy
S
Susan · 4 reviews · Verified · Experienced 2026-08-05 ·
★★★★★
Have used GoDaddy for about 20 years
Have used GoDaddy for about 20 years - Best in the business!
Reply from GoDaddy2026-08-06
We are so happy to hear about your long-standing positive experience with us! Thank you for your kind words.
Best,
Elizabeth
Terrible customer they charged my account twice for the same service my bad for not catching it on time but once I did they pretty much said “sorry we can’t do anything about it” having proof that I was being double charged
Reply from GoDaddy2026-08-05
Hello Claudia,
The billing situation you described regarding a duplicate charge is something we want a real look at. Annual plans are typically eligible for a refund if canceled within 30 days of the transaction, while monthly terms have a 48-hour window, and you can check your specific eligibility here: https://www.godaddy.com/legal/agreements/refund-policy . We would like to look into your experience further and have sent you an information request through Trustpilot.
Best,
Joe
Jonathan was extremely knowledgeable, courteous, and helpful.
Reply from GoDaddy2026-08-06
We're very happy to read about your positive experience working with our live Care teams. Thanks for sharing! -Mike from GoDaddy
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George Sebastian · 2 reviews · Verified · Experienced 2026-08-05 ·
★★★★★
⭐⭐⭐⭐⭐ Excellent customer service
⭐⭐⭐⭐⭐ Excellent customer service! Friendly, professional, and very pleasant to talk to. They answered all my questions and made everything easy. Highly recommended!
Reply from GoDaddy2026-08-06
We're so happy to hear about your excellent experience with our customer service team! We appreciate you taking the time to share your positive feedback.
Best,
Elizabeth
Always received great customer service with GoDaddy at any time of the day. With over 50 domains and a dozen websites, they are always very professional in solving any issues quickly and effectively.
Reply from GoDaddy2026-08-06
We are so happy to hear that our support team has consistently provided you with excellent service and positive results. Thank you for sharing your experience!
Best,
Elizabeth
GoDaddy is the best place to build a website! Not only do they make the format simple to follow but they offer endless support and resources for every step of your journey. I sincerely appreciate their constant support.
Reply from GoDaddy2026-08-06
We're so happy to hear that building your website with us has been such a positive experience! We truly appreciate your kind words about our support and resources.
Best,
Elizabeth
Go Daddy's service has always been The BEST!
Clint was no exception to that today!
Knowledgeable, Patient & Effective.
ALL issues resolved.
Thanks Clint
You Guys are the Best!
Richard, the customer service Representative made our experience a 100 star experience. Godaddy is very fortunate to have him. Very patient and kind, thoughtful and thorough. We are SO grateful for the amazing help he provided us this morning. Thank you Richard!!!
Reply from GoDaddy2026-08-06
We're so happy to hear about your wonderful experience with Richard! It's fantastic to know that you received such patient, kind, and thorough assistance. We truly appreciate you sharing your positive feedback.
Best,
Elizabeth
My representative Anthony was very helpful. He helped me get my website and email back up and running, due to my method of payment being compromised. No delay. Very professional and courteous service I received today, from Anthony.
Reply from GoDaddy2026-08-06
We're so pleased to hear about your positive experience with Anthony! It's wonderful to know that your website and email issues were resolved quickly and professionally.
Best,
Elizabeth
t
time waistig questions about y · 2 reviews · Verified · Experienced 2026-08-05 ·
★★★★★
The Best Customer Service
Polite Courteous and Helpful. HUMAN. not AI
Reply from GoDaddy2026-08-06
Thank you for choosing GoDaddy!
We appreciate your rating & review. -Mike from GoDaddy
GoDaddy’s refusal to refund an annual renewal after I canceled my membership is unacceptable. Rather than taking ownership or making a reasonable exception, they hid behind a generic policy response. I’ve been left paying for a year of service I do not intend to use. This experience has completely eroded my trust in the company. There are plenty of competitors that value their customers more than rigid policies. I won’t be renewing or recommending GoDaddy again
Reply from GoDaddy2026-08-06
Hello Julissa,
Thank you for sharing your feedback and we are sorry to hear of the frustrations you have encountered. Our system is setup so that it is unable to bill a product that has been canceled. We need to look into the specific outcome of your refund request and the interaction that produced it and are going to send you a request for more information through Trustpilot.
Best,
Joe
