GoDaddy

The representative Mark is an asset to GO DADDY !

The representative "Mark" who I worked with was amazing he helped me with the straighten out my website, domain name, etc. I can't thank him enough

Another poor experience with GoDaddy

Another poor experience with GoDaddy My previous poor experience with customer service was referred to the office of the CEO. While the initial part of the problem was partly solved there have been persistent issues with my adding the Microsoft package onto my iMac device and not being able to verify identiy because the authenticator app does not offer the space to input the number or any other way to verify the identity. I was told it was a problem on my device and that was it. It is not a problem with my device as I have tried with my work outlook email account and the authenticator app works. The problem is that Microsoft365 is very problematic via GoDaddy. I wish I had bought it straight from Microsoft. I have emailed them repeatedly, send screenshot proof but I have been ignored. Given the poor customer service a couple of weeks ago I did not contact their chatbot system. I am now unable to use a product I paid for on the device I want. VERY POOR SERVICE.

GoDaddy's customer service was outstanding

GoDaddy's customer service relative to our migration of our website and emails to GoDaddy’s system has been fantastic. The individuals we have worked with ar extremely knowledgeable and responsive. Special Kudos to Shawn for his customer oriented services in the critical stages of our email migration.

The tech support person was very helpful

The customer representative was…

The customer representative was outstanding. Went above and beyond.

Needed to cancel a couple of domains

Needed to cancel a couple of domains to consolidate my websites. Very helpful in getting the job done with minimum time on the phone

Very helpful and answered all my…

Very helpful and answered all my questions!!

Overcharging and bad hosting service…

Overcharging and bad hosting service and make it hard to cancel the service. Worst company to deal with 0 rating

You’re representative was extremely…

You’re representative was extremely knowledgeable and resolved my problems quickly

Shawn was knowledgeable and thought me…

Shawn was knowledgeable and thought me how to identify and then resolve the issue for myself in the future. He was professional and courteous.

Website good. Commerce-run!

Website is easy to use and update. But the commerce/payments support is horrible. If you want a copy/paste answer to all of your support questions, good. If you want something actually looked into, forget it. They did an update early 2026 and it removed ALL our customer phone and emails. No place for future customers to input. Their solution? "Make your customers create a GoDaddy account at checkout". Well, it's ecommerce. How do I tell customers I don't know or speak with that they HAVE to create an account to shop? Then the capital department, forget that completely. Both lenders said we fully qualify for their capital through GoDaddy, but that we need GoDaddy to troubleshoot to see why they (the lenders) are not receiving data from GoDaddy. GoDaddy's "escalated" department continues to give the copy/paste "huh, guess just wait and see, I guess" for 3 months now. Ridiculous and no one seems to have any way or knowledge to troubleshoot it. The website side is really good and easy to use, but we are going back to Square for our commerce after this experience (experiences. Spoke with "experts" 4 times. Each time got the "huh...wait" response).

From July 17th i have been trying to…

From July 17th i have been trying to get my issue resolved after being promised that it was/would be resolved but still have not been taken care of. Marcos has done his very best to help resolved my situation or rather my website, which is still not working and the fact that i have to pay for the services is even more disappointing for me.

Great Customer Service

Great Customer Service, BEST in the Industry!

I very much appreciated in person…

I very much appreciated in person contact over AI where I could communicate directly with a real person who could help direct the process of making changes to my website. Also, the wait time for service was very short. Thank you.

Amazing and timely very friendly

professional

professional , patient and friendly

I'm a little disappointed

I'm a little disappointed that when you go to add certain things to your website via the website builder the contact us button gets in the way and that should never have been a thing umm 2 reasons a with everything over on the right panel the contact us button should be on the left that's just geek web guy web head 101 of hey let's make it simple for people and two I shouldn't have to use workarounds to get my website up and running

Stephen gave fantastic tech support.

Stephen gave fantastic tech support. He stayed on the phone with me for an hour and was always very calm and well-spoken

1718 was very patient and very clear…

1718 was very patient and very clear walking me through what I needed to access my email

Excellent customer service and always…

Excellent customer service and always ready to help.