GoDaddy (www.godaddy.com) has a 4.3 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-10.
The number one reason I choose to join GoDaddy was the 24/7 human connection resource. Many companies are going to an online email model, with limited-slow turn around service. I recently purchased URLs via SquareSpace and their customer support is dreadful and email slow turnaround. Bluehost a former web company I used, has limited offshore help and can become a stressful customer disconnect. In addition, with GoDaddy's adoption of AI web designing assist, it's brilliant, if you can write a detailed narrative for designing direction. It's as fluid as using ChatGBT AI. Bottom line, I am was less stressed out knowing I have established a working partnership with GoDaddy. They are simply the best choice for me and will be for you!
Mark-
Reply from GoDaddy2026-08-06
customer,
We truly appreciate you sharing your positive experience with us. It is wonderful to hear that our 24/7 human connection resource has been such a valuable asset for you. We are also delighted that you find our AI web design assist brilliant and as fluid as other AI tools. Your feedback highlights exactly what we aim for: a supportive and innovative partnership. Thank you for choosing us!
Best,
Elizabeth
The live person was great but the automated ai was really bad.
Reply from GoDaddy2026-08-06
Hello Jason,
Thank you for your feedback and we are very happy to hear that our Customer Support Guide was able to do such a great job. We have just as high standards for all methods of support we provide and will be reviewing your previous interactions with our leadership to ensure that is in alignment with those standards.
My thanks,
Joe
Outstanding Customer Service from Clarence Pierce at GoDaddy
I want to sincerely thank Clarence Pierce for the exceptional customer service he provided while helping me restore access to my email account.
From the moment we connected, Clarence demonstrated the highest level of professionalism, patience, and integrity. He took the time to carefully understand my situation, explained each step of the process clearly, and never made me feel rushed or frustrated. His calm demeanor and deep knowledge gave me confidence that my issue would be resolved.
What impressed me most was his genuine commitment to helping me. Clarence went above and beyond to ensure my email was restored, and he stayed with me until everything was working properly. In a world where great customer service can be hard to find, Clarence set the standard.
GoDaddy is fortunate to have someone with his character, expertise, and dedication representing the company. If every customer received the level of service that Clarence provides, GoDaddy’s reputation would be second to none.
Thank you, Clarence, for your outstanding professionalism, integrity, and commitment to excellence. You turned a stressful situation into a positive experience, and I truly appreciate your help.
Reply from GoDaddy2026-08-06
We are truly delighted to read your wonderful feedback regarding the support you received. It is incredibly rewarding to know that Clarence provided such exceptional service, demonstrating professionalism, patience, and deep knowledge to resolve your email access issue. We always aim to turn potentially stressful situations into positive experiences, and we are so pleased that this was your experience. Your kind words highlight the dedication we strive for in every interaction, and we appreciate you taking the time to share your positive experience with us.
Best,
Elizabeth
V
Vincent Pikashe · 2 reviews · Experienced 2026-06-26 ·
★★★★★
I had a horrible support experience…
I had a horrible support experience with GoDaddy.
In June, I purchased a hosting account and migrated several websites from my existing hosting provider to GoDaddy. Within just a few days, I decided to move all the websites back to my previous host because of the poor level of support I received.
I spent more than an hour with GoDaddy support, trying to explain a relatively straightforward hosting issue. The support agent did not understand my request and instead of addressing the actual problem, continued taking me through irrelevant steps that only wasted my time.
As a professional web developer, I work with many hosting companies, both locally in South Africa and internationally. Based on my experience, GoDaddy’s support team was among the most incompetent I have dealt with. Many South African hosting providers offer world-class customer support, and GoDaddy does not come close to that standard.
I would not recommend GoDaddy hosting to other developers or business owners who rely on responsive and knowledgeable technical support.
Reply from GoDaddy2026-08-06
Hello Vincent,
Thank you for your feedback. We would like to better understand your experience and have sent you a request through Trustpilot for additional information.
My thanks,
Joe
The phone call was answered in a reasonable time. There was a bit of delay on the Chat due to high volume, so I made a phone call instead and it was answered in minutes.
The staff (Jenila) was very patient, friendly and supportive.
Reply from GoDaddy2026-08-06
We're very happy to read about your positive experience working with our live Care teams. Thanks for sharing! -Mike from GoDaddy
"It took a few minutes to get everything figured out and to find my account in the system, but the representative was patient, kind, and professional throughout the entire process. He explained everything clearly whenever I had questions, which really helped because I was a little nervous at first. Thanks to his patience and excellent customer service, everything worked out, and I left feeling relieved and very happy with the experience."
Reply from GoDaddy2026-08-06
We are so pleased to hear about your positive experience! It's wonderful to know that our representative's patience and clear explanations helped you feel at ease and ultimately resolved your concerns. Thank you for sharing your kind words.
Best,
Elizabeth
Go Daddy is always good, but my tech Michele was outstanding
Tech was vey good and solved my issues, gave me some excellent suggestions and also sent me some follow up information that was extremely helpful
Reply from GoDaddy2026-08-06
We are so pleased to hear that Michele was able to resolve your issues and provide such helpful suggestions and follow-up information. Thank you for your kind words!
Best,
Elizabeth
Michele, my technical support representative was professional, patient and polite her attitude and determination speaks volumes of the company that she works for and her work ethics!
Reply from GoDaddy2026-08-06
We're thrilled to hear about your positive experience with Michele! It's wonderful to know that her professionalism, patience, and determination made such a positive impression. Thank you for sharing your kind words!
Best,
Elizabeth
Kristine was able to help me on the spot and made the changes I needed. Thank you for all your help!
Reply from GoDaddy2026-08-06
We're so happy to hear about your positive experience with Kristine! It's great to know that we could help you quickly and efficiently.
Best,
Elizabeth
I was able to accomplish 2 things that I was putting off and thanks to the customer service rep who assisted me and he was very knowledgeable and patient, specially to a person who is tech handicapped.
The representative was very helpful in resolving the issue with my not receiving
my verification codes.
Reply from GoDaddy2026-08-06
We are so glad to hear that our team was able to assist you with your verification codes. We appreciate you sharing your positive experience!
Best,
Elizabeth
I called GoDaddy for an issue I was experiencing with my website, and the technician, Mariam, who helped me was incredible. It was as if she completely understood my frustration—she handled everything with the utmost courtesy and kindness, resolving my issue in less than five minutes. It was such a heartwarming experience after a very frustrating day. Thank you!
