GoDaddy (www.godaddy.com) has a 4.3 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-10.
Great Customer service! He was able to diagnose the problem and solve it right away. He was very polite and understood exactly what I needed done. This is why I like Godaddy websites because the customer service is always helpful especially when I'm new to designing websites. Thank you!
Thank you for taking the time to provide us with this rating & review! -Mike from GoDaddy
Was immediately presented with fast resolution of my issue. Customer service should be this good everywhere.
Thank you for taking the time to provide us with this rating & review! -Mike from GoDaddy
Quick knowledgeable response. Always able to handle my questions and resolve any issues that come up.
Thank you for choosing GoDaddy! We appreciate your rating & review. -Mike from GoDaddy
My domain renewal did not occur despite billing details and auto renewal being activated. I spoke with 2 agents who both advised me that I needed to email the auhelp to have this rectified. I have done this and four days later I am still waiting for a response, let alone a fix to this issue. Our business email is down also, due to this error, compromising our business. Really frustrated with this process and the lack of communication and resolution.
Hello Greg, Thank you for sharing this with us. We would like to help look into this right away and have sent you a request through Trustpilot for additional information. My thanks, Joe
Why is it that the very first thing that a "service" person does is blame the browser to any problem experienced by the GoDaddy customer???
Hello Ernest, Thank you for taking the time to share your feedback with us. I completely understand how frustrating it can feel when troubleshooting points toward your browser or local setup. When our support team is unable to duplicate an access issue on our end, it usually indicates that the challenge is related to the local environment. That does not necessarily mean the browser itself is at fault, as the root cause could stem from specific settings on your computer or even the network you are using. This is precisely why we offer 24/7 free customer support. Our goal during these situations is to work alongside you to help pinpoint where the issue is coming from and provide the best next steps to get it resolved. Our Customer Support Leadership will be revieiwing your previous interactions with our customer support to ensure they are in alignment with our standards. Best , Joe
Very efficient in getting my concern resolved.
Thank you for the 5-stars! ⭐-Mike from GoDaddy
I was able to create my own ads and do my own marketing until I signed up for the $500/month marketing plan. The plan was too expensive for me and after trying it for 2 months and not getting any promising results I canceled. Now that I canceled I can't create or publish any of my own ads anymore. I can't see my metrics or connect to FacebookorInstagram like before. I can't do any of the things could do before I signed up for their $500 marketing package. I believe they did something to my account intentionally. When I called customer service I was given information the rep pulled up on Google that I could have found myself and it was of no use. You have to pay for technical support. Because I just renewed my website in July it's too late to cancel. I've started looking at other website companies and will be canceling next year. Not worth the money. No support.
Hello Tiana, Thank you for your feedback. I would like to better understand your experience and have sent you a request through Trustpilot for additional information. My thanks, Joe
Skyler was very professional, friendly and answered my questions. He was also very patient with me as I'm not very technical and he made it easy to understand
We're very happy to read about your positive experience working with our live Care teams. Thanks for sharing! -Mike from GoDaddy
I had an account login issue logging into Go Daddy, I spoke with John, the rep, this guy understood the situation and together he was able to help me sort out the issue and stayed on the phone with me until we were able to get it ressolved. Thanks John, very much appreciated. Go Daddy should make John a supervisor or better!
We're so glad to hear John provided such excellent support and stayed with you until your login issue was fully resolved. We truly appreciate you sharing your positive experience! Best, Elizabeth
GoDaddy has an overall good service. But what is the star is the Customer Service. It has been improving over the years and now it is a state of the art service,
Thank you for your wonderful 5-star rating and review! We're so happy to hear that our customer service has made such a positive impression. We truly appreciate you recognizing our improvements over the years. Best, Elizabeth
Worst customer support and bad hosting experience. Their hosting always gets hacked and the support never helps. They always try to sell you expensive plans instead of providing a solution.
Hello Jonathan, Thank you for your feedback. I would like to better understand your experience and have sent you a request through Trustpilot for additional information. My thanks, Joe
A very disappointing experience. I've been a GoDaddy customer for more than 20 years, and this is how a loyal customer is treated. The issue started when GoDaddy suddenly rejected a credit card that I have successfully used on their platform for years. I immediately contacted my bank, and they confirmed there was no issue with the card. To verify, I used the same card on another platform at the same time, and the payment went through without any problem. I then tried two additional credit cards from different issuers, but GoDaddy displayed an error asking me to try again later. Their support repeatedly insisted that the problem was with my bank, despite all the evidence pointing elsewhere. To make matters worse, my domain has now expired because of their payment issue. I was assured they would keep the domain active while the problem was being investigated, but that did not happen. Customer support has been extremely frustrating. The WhatsApp support feels robotic, follows scripted responses, and has been unable to escalate or resolve the issue. After more than 20 years with GoDaddy, this experience has convinced me it's time to move my domains to another registrar such as Namecheap. I expected much better service from a company I've trusted for two decades.
Hello Oussama, Thank you for sharing your experience. We are sorry to hear of the frustrations you have encountered and greatly appreciate the opportunity to look into this further. We are glad to see that our Customer Support was able to assist you with getting the domain name renewed and will be reviewing what happened with our Billing Leadership. Best, Joe
I got a website migration issue, Karen help me to solve, she took the time to guide step by step to solve the problem
Thank you for choosing GoDaddy! We appreciate your rating & review. -Mike from GoDaddy
GOdaddy Shares Knowledge
Thank you for the 5-stars! ⭐-Mike from GoDaddy
Issues renewing domain and email renewal- spoke to a couple of agents at Go Daddy to sort out my renewal which require a refund. The first lady was pleasant however, unfortunately, the refund wasn’t processed. The second lady was extremely helpful and sorted everything out except the call dropped out before we could confirm. And then I got connected to Shea. She was incredible. Patient kind, and understanding and put me completely at ease she rang back like she said she would and stayed with me through the whole process until it was completely resolved. I am extremely grateful for her help and she is an awesome representative of Go Daddy
We appreciate you sharing your detailed feedback regarding your recent renewal experience. We are sorry to hear about the initial difficulties you encountered with your domain and email renewal and the refund process. We are truly glad that one of our team members was able to provide such exceptional assistance and resolve everything to your satisfaction. Best, Elizabeth
Jason was so patient and professional. Very knowledgeable too.
We're very happy to read about your positive experience working with our live Care teams. Thanks for sharing! -Mike from GoDaddy
I would like to recognise the outstanding service I received from Kysshore (kysshore7469@godaddy. After a very frustrating experience with previous support agents, Kysshore completely turned things around. He was knowledgeable, patient, professional, and understood exactly what needed to be done. He took ownership of the issue, explained everything clearly, and resolved my problem efficiently. This is the level of customer service every company should strive for. Kysshore is a huge asset to GoDaddy and deserves to be recognised for his dedication, expertise, and exceptional support. I genuinely believe he deserves a pay rise and a promotion. Thank you, Kysshore, for restoring my confidence and providing the best customer service I've experienced. You're a credit to GoDaddy!
We are incredibly happy to hear about your exceptional experience with Kysshore. It is wonderful to know that he was able to turn things around for you and provide the high level of service we aim for. We truly appreciate you taking the time to share your positive feedback and highlight the dedication and expertise demonstrated. We are grateful for your kind words and for recognizing the value our team brings. Best, Elizabeth
I used Godaddy ai
We appreciate you taking the time to share your experience with GoDaddy AI. Your feedback is valuable to us! Best, Elizabeth
The GoDaddy agent was very knowledgeable and helpful.
Thank you for the 5-stars! ⭐-Mike from GoDaddy
The worker never know the word of punctual. Make appointment and always disappear and uncontactable last minute
Hello linjiawei, Thank you for your feedback. I would like to better understand your experience and have sent you a request through Trustpilot for additional information. My thanks, Joe
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