GoDaddy (www.godaddy.com) has a 4.3 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-10.
I am a goodaddy account holder and somtimes it can be great and other times its about as confusing as Alice in Wonderland
Hello Christopher, The mix you described is something we want to get a clearer picture of. We are going to send you an email so we can connect. Best, Joe
Thank you for choosing GoDaddy! We appreciate your rating & review. -Mike from GoDaddy
Avoid GoDaddy if you value your business website. I have had one of the worst customer service experiences I’ve ever encountered. A GoDaddy agent mistakenly applied a renewal plan to the wrong product, which resulted in my live business website being deleted. This was not my mistake – it was an error made by GoDaddy, and one of their own agents acknowledged this in writing during our conversation. My website has now been offline for over three days and is still not back online. During that time I have spoken to multiple agents via live chat and WhatsApp, and every single one has given me different information. I was repeatedly promised that my website would be restored within 90 minutes, yet days later it remains unavailable. The most shocking part was being asked to pay £53.59 to restore the website that GoDaddy had deleted through their own mistake. After challenging this, another agent said they would have to check with the backend team to see whether the fee could be waived because of the circumstances. Why should I even be asked to pay to fix an error caused entirely by GoDaddy? My business has lost enquiries and potential bookings because customers cannot access my website or contact me. I’ve spent hours repeating the same story to different agents, with nobody taking ownership of the issue or providing a consistent answer. The lack of communication, accountability and urgency has been astonishing. A company trusted to host business websites should never delete a customer’s site because of an internal error, and certainly shouldn’t leave it offline for days while giving conflicting information and attempting to charge the customer to put things right. I expected far better from a company of this size. Instead, I’ve been left without a website, without clear answers, and with no confidence that anyone at GoDaddy is actually in control of resolving the problem. I would not recommend them to anyone running a business.
GoDaddy is outdated, overpriced, and completely out of touch. Their platform feels ancient, their features are bare‑minimum, and they overcharge like it’s their business model. There’s nothing modern or trustworthy about this company anymore.
Hello Dawn, Thank you for your feedback. I would like to better understand your experience and have sent you a request through Trustpilot for additional information. My thanks, Joe
The worst experience ever, i don't advise anyone anyone to use it. i have built my website beginning of this year, and every now and then i check it to see if everything is on point, i notice they removed a picture, a GIF or a video i have placed, then i enter and i place one again, then all of a sudden in August, when i was entering to EDIT as i always do, as soon as i entered, the whole website changed, Fonts changed,structure changed, GIFs and Videos disappeared, the whole website became a mess, only the wording content stayed the rest ruined, i spent 2 days asking them to support, they simply didn't do anything, they said my website builder was old and they updated it, without my consent, without informing that it is old, and more importantly they ruined a beautiful structed website and turned it into a very bad out of shape one and moreover, they simply said, that i have to redesign my website.... i dont advise anyone to use them.
I have been using GoDaddy for at least 6 years and when I had any issues due to my personal issues of forgetting how many domain names I had, someone was there to help me and walk me through. I absolutely loved the customer support. Thanks. Morteza Khosroshahi.
Ussof was very attention on the phone and was able to rectify my concerns quickly
GoDaddy has been such an amazing experience! Love you all! 💕❤️ Ramsen gave me best service yet A+++ & I can’t wait to talk again soon with him about my website & helping GoDaddy with their website & advertising! It’s my pleasure! 😇
We're very happy to read about your positive experience working with our live Care teams. Thanks for sharing! -Mike from GoDaddy
I've been with this company since the day that I learned what a domain is all about.Today issue was allabout DNS registration. Support worked with me until my issue was resolved. To sum it all up, Godaddy's customer service is second to none. They have always given satisfactory support for every product that they sale.
Thank you for the 5-stars! ⭐-Mike from GoDaddy
The employees Always answer all my queries, with patience and respectful they are very polite. Great satisfaction with the excellent service.
Thank you for taking the time to provide us with this rating & review! -Mike from GoDaddy
Outstanding service and location. My expectations were fully met. I will definitely utilize this venue again.
Mohammed from customer service was a great help in assisting me in cancelling my domain as my business closed.
Thank you for the 5-stars! ⭐-Mike from GoDaddy
GoDaddy’s Terrible support helped cause my company a problem. I wanted to renew my company domain without the expensive Domain Protection service attached to it. GoDaddy support told me they could not separate the two as requested,even though GoDaddy’s own documentation says Domain Protection can be removed independently. A representative advised me to let the domain expire and then register it again. That was dangerously misleading. During the post-expiration period, we tried more than ten times to transfer the domain, but the transfer repeatedly failed for technical reasons. GoDaddy representatives also proposed charging me approximately $60–$100 for additional assistance, claiming they would work on this and other case and resolve it. I refused to pay extra for GoDaddy to fix a problem involving its own service and support advice. The domain never became freely available as promised. GoDaddy placed it in its expired-domain auction process and now requires an additional $62 redemption fee for me to recover it. This incident reflects nearly a year of extremely poor support: communication problems, scripted and contradictory answers, and representatives who often failed to understand basic questions. This is why I moved all my other domains away from GoDaddy. My portfolio has now grown to thirteen domains, all managed by another provider. Moving them was one of my best decisions; I only regret not transferring this final company domain in time. I hope another business owner reads this and avoids the same situation. Document every conversation and move any business-critical domain before you discover how little practical protection GoDaddy’s support provides.
Godaddy resolved all my issues on a call. I have been using godaddy for about 3 years
Thank you for choosing GoDaddy! We appreciate your rating & review. -Mike from GoDaddy
I had a great experience. The customer service agent was fabulous. Professional, Personal, and had a master level understanding of the GoDaddy system. My 30 minutes on the phone was not torture, it was a pleasure. Problems solved to my satisfaction
We're so happy to hear that your experience with our customer service agent was a pleasure and that your problems were solved to your satisfaction! Best, Elizabeth
Philip helped resolve my issue. Thank you so much for still having a real person to help.
We're so glad to hear that Philip was able to help resolve your issue! Thank you for sharing your positive experience with us. Best, Elizabeth
It's very easy to navigate, and if you get confused- they help you 24/7! Furthermore, the employees for customer service seem genuinely interested in helping you, unlike all the other companies these days.
We're so happy to hear that you find our services easy to navigate and that our customer service team has been genuinely helpful and available 24/7! We truly appreciate your kind words. Best, Elizabeth
My Go daddy e mail assistant, Mark, was A+. He spoke distinctly so what he was telling me was clear, he was patient. He spoke with confidence and guided me through my problem and was so helpful.
Kathryn Harrington, We're thrilled to hear about your positive experience working with Mark! We're glad he was able to guide you through your problem effectively. Best, Elizabeth
GoDaddy technical support was very thorough and the agent was very supportive and professional.
Thank you for the 5-stars! ⭐-Mike from GoDaddy
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