goldsilver.com (www.goldsilver.com) has a 4.6 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-11.
Easy experience of selling vaulted silver. But their price was like $5 under spot, this is the reason for 3 of 5 stars. I thought it should be $2 to $3 under, but since it is in their system vaulted I couldn't really shop around.
They cannot send fiat to Wise, but they can send it to Revolut.
Seamless and quick buy and sell. Storage fees are fairly low. Customer service is spot on.
The process of conversion was simple and faster than expected.
Firstly, it has been a well-organized and clear process; I have felt confident and received friendly treatment.
Upgrades have brought clarity & ease of use. Thanks
My experience was good as normal gets. The model of operation was followed. But I don’t like the new way G&S operates, the old way was better for the customer, the new way creates more revenue for the company at the customer’s expense. The old way, I could wait for a good price, go on line buy or sell once approved and then had a few days to get the metals shipped in. Now I can’t sell unless the metals are already in a vault. This forces the customer to pay vault fees because it takes about six weeks start to finish to ship metals in and registered into the customer’s account. Don’t think your customers are fooled by this, I don’t like it and I am sure others don’t either. I am looking now for a group with fair conditions. Everything is a scam now.
Thank you for taking the time to share this, and for being direct about it. Feedback like yours is exactly what helps us improve, even when it's critical. I want to clear up a couple of things about how the process works today, because I think some of what you're describing isn't quite matching what's happening on our end. Storage fees are only ever charged once metals have physically arrived and been checked into the vault, and only if you choose to hold them there rather than sell. If your metals are still in transit, you're not being charged storage for that time. We also offer a direct shipping label now that gets metals to the vault overnight, with check-in typically completed within 3 to 4 business days, so the timeline shouldn't be anywhere near six weeks in most cases today. On the buying side, you do still have the option to purchase immediately using ACH or a prefunded cash balance, without waiting for metals to arrive first. That said, I understand the base of your frustration: you'd rather lock in a price before shipping. That's a fair ask, and you're not alone in wanting it. It's something that our team has been actively working on changing so customers can lock in a price at home first, then ship, rather than the reverse. I don't have a firm date to share yet, but it's a major priority for us. I'm sorry the current process has left you feeling this way after being a longtime customer. I'd welcome the chance to walk through your account directly. Our team is standing by.
1. The funding process is very confusing 2. When I requested an ACH transfer to pay for my order you hit my bank account TWICE. Contacting your customer support was not very reassuring that this would be corrected in a timely manner and suggested I have my bank retract one of the transactions... which I did. I see that has now been completed. 3. Even though this has now been straightened out I see my order is still pending shipment... why? 4. I had switched to another vendor because of this payment processing issue I've had with you folks in the past but decided to give you another shot. That did not work out. My other vendor's payment process is very simple, secure, and moves quickly. An order placed with them typically ships within 24 hours and I have it in 2 to 3 days. I placed an order with my other vendor AFTER this order with you and I received the product today. Yours is still showing "Pending Shipment". This was my LAST order I'll place with you folks.
Hi Jerry, Thank you for the detailed feedback, and I'm sorry for the frustration this order has caused. You deserve a clear explanation, so let me walk through what happened. When you make a purchase there are two ways of doing so. Prefunding your account first, or just a straight purchase which would pull that exact amount from your bank via ACH. Looks like you may have done both. This is a known point of confusion in our funding process, and it sounds like it hit you at the worst possible time. I'm glad the duplicate was resolved once your bank reversed it, but I recognize that shouldn't have been something you had to manage on your end in the first place. On the shipment question: your order is scheduled with a release date of July 7th (due to payment clearing), so it should be moving to shipment very shortly, if it hasn't already. I know that's far slower than the 24-hour turnaround you're used to elsewhere, and I don't want to minimize that gap. It's fair feedback, and it's exactly the kind of comparison that helps us see where we need to improve. I'm sorry this second chance didn't go the way you'd hoped. If you're open to it, I'd like to have someone from our team reach out directly to make sure this order is fully resolved and to talk through the funding process so it doesn't trip you up again, whether or not you order with us in the future. Please feel free to call us at 888-319-8166. Thank you for giving us another shot, and for the honest feedback either way. Samantha
Buying on credit card is easy but i would like to have this automated - i have previously brought this up. Please look into this.
I've been a customer and the buying experience itself was fine — competitive low-premium pricing and a straightforward purchase flow. The problem is everything around it right now. After their platform was rebuilt, I repeatedly could not log in; the site loaded to a blank white page for days, leaving me no way to see or manage my own holdings. What pushed me from frustrated to done was the updated User Agreement: it reserves the right to "hypothecate" the metal you store with them — meaning pledge or lend it out as collateral — with or without notice to you. For a company whose entire job is safekeeping your metal, that's a hard no. I'm converting my holdings to physical and taking delivery. If you store with them, read the storage section of the terms carefully, and seriously consider holding your metal yourself.
Thank you for this detailed feedback. On the login issue: We did conduct a routine deployment at the time you visited (typically scheduled during lower-traffic hours to minimize disruption to your experience). It's likely your browser loaded a cached version of the site from before the update. If this happens again, try Incognito mode first - if that works, a hard reload (Ctrl+Shift+R) should clear the cached files on your regular browser. We're sorry you hit this during off-hours; our support team is available Monday-Friday, 9-6 EST, and we'd welcome the chance to troubleshoot with you directly if needed. On hypothecation: This deserves direct clarity. That clause was added as a placeholder for a potential future lending program we're exploring - one that many clients have expressed interest in. Nothing has been built, and no client metal has been or is being hypothecated. We understand why seeing that language without context is alarming. We should have communicated this more clearly when the terms were updated, and your feedback tells us we need to do exactly that going forward We appreciate you holding us accountable on both fronts. If you'd like to discuss further, please reach out and ask for the manager. Customer Success Team
Arnab was great at communicating through the whole process. Seamless transaction, top notch!
I wanted to buy a few individual coins that total approximately $1400, but your site doesn’t allow me to purchase each coin without spending a min of $500 for each coin. You need a shopping cart in my view. You lost some business. You can do better. Marcus Welsh
Thank you so much for that feedback Marcus. A delivery cart is an excellent suggestion. We would love to speak with you regarding your experience and try to make it right based upon your request.
This company has always been most helpful and I have found the staff to be pleasant.
The rep on the phone understood my status and questions completely and gave a frindly, straightforward response. I feel my investment is in good hands!
Thanks a million lovely answers and lovely service
Arnab answered all my questions while chatting with me. I'd like to outline he did excellent job. Arnab is very customer oriented person, paid attention to every details I was asking for, how to sell silver coins back, explained to me types of vault on goldsilver and many more questions were answered very precise. I think Arnab is deserved to be noted on corp meeting for his outstanding job and be promoted somehow.
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