goldsilver.com (www.goldsilver.com) has a 4.6 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-11.
I contacted gold silver today as I was confused as to the statue of my withdrawal. THE tag "complete withdrawal" can indicate to a customer doing this activity as there may be an additional step in the process! Whereas "withdrawal complete" may be more definitive to the customer. How about "The Checks in the Mail" terminology that removes all doubts.
They have good customer care...they give you time for any concerns They are patient
Efficient and courteous. Thx
Helpful and pleasant and knowledgeable on all of my questions..addressed each fully...6 stars!
Arnab stayed with me and helped me figure out the site, as I'm old and having trouble understanding how to sell my metals...very helpful and patient!!
That's great to hear Ellen. So happy to have assisted in answering all of your questions and concerns regarding selling.
Great customer service! Jenelle was great and super helpful! I was able to resolve my issue quickly and I really liked that Janelle kept me updated. Thank you again!
Thank you for your comments Rosemary. Our team undertands that keeping our clients informed throughout any request is important.
I continue to find the GoldSilver.com team to provide great service to account holders. Specifically in relation to vault-to-vault transfers, staff continues to be very helpful in communications with a client, particularly in relation to providing timely updates on the transfer process. Janelle, Sidney, and Sammy are three of the client team members I've been fortunate to get help from...thanks, GoldSilver.com!!
Thank you for your comments!
I don't see many experiences as 'great!' The website works well, and the folks who work there are helpful.
Easy to work woth customer service people
Clear, easy to find information online about my portfolio and storage details.
Perfect!
Brother Mike Maloney (and BIG Al!) will get 5 Stars from me all day / ev'ry day!! Your team is kind, wonderful and lovely !
We love to buy low. Thank you for this opportunity on goldsilver.com!
The process of receiving and evaluating my metals didn't take too long, but it would have been nice if there was some sort of "pizza tracker" style web page that let me know the metals were received, they were waiting to be assayed, etc. When people send in metals worth thousands of dollars, it makes them a little nervous. Scams are everywhere. A little update now and then would be nice. Even so, this is a great company! Thank you all!
Great idea Les! We are working on that "Gold Pizza Tracker" enhancement as we speak because of great feedback from clients like you. Thank you!
I purchased a significant amount of silver from GoldSilver.com in October and December. I returned the bars and coins to you in three separate shipments more than a month ago. At the time of purchase, I was informed that it would take a maximum of two weeks for the metals to be received, verified, and reflected in my GoldSilver account. However, it has now been approximately 3–4 weeks since all three packages were delivered to your Texas vault, and I still do not see them processed in my account. During this time, the price of silver has dropped significantly and continues to decline. This delay may negatively impact my ability to sell at a fair price and could result in a financial loss. I have contacted GoldSilver.com several times and have only been told that it will take more time, without a clear explanation or timeline. I am increasingly concerned about the situation and would appreciate prompt clarification.
Thank you so much for your comments Oxana. There is a delay in processing all mail-in requests. We hear you, you want to be notified more often within that timeframe. While our typical turnaround is about two weeks, higher-than-normal inbound volume at our vault has extended processing times to approximately 2–4 weeks. Your packages have been safely delivered and are currently awaiting audit check-in and verification. We understand your concern regarding price fluctuations. At this time, sell prices can only be locked once metals are received and processed into your account. But we are actively working on improvements—including the ability to lock in pricing prior to shipping—to help avoid this in the future. Please rest assured your metals are secure, and our team is working as quickly as possible. We will continue to provide updates through your case. We appreciate your patience and your business.
Thanks, the request was done.
Calls with the staff are always informative. They take their time to answer questions clearly and fully. There is never any rush to wrap up the call. I've been dealing with these folks for over a decade!
Thanks, Harry! We aim to treat every guest like this — our goal is simply to educate and provide a great experience. Thank you for your feedback!
I’ve been a customer since 2018. Everyone I’ve worked with has been helpful, friendly and professional. The company provides invaluable education that has materially changed my financial portfolio for the better.
Cindy, thank you for being a valued client over the years — we truly appreciate your continued support and the feedback you’ve shared, as it helps us improve and grow.
GoldSilver.com: I have had an account with GoldSilver.com for several years now. They have always been honest, professional and prompt. I trust GoldSilver.
Thank you for taking the time to review us Alan!
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