goldsilver.com

Thanks for sharing your experience, Richard. Six days is understandably frustrating when you're waiting for funds. International transfers between the US and Australia typically take 5-7 business days due to intermediary banks and currency processing - it's a banking system limitation rather than our preference. We hear you that it feels long. Your feedback on international transfer speeds is noted as we continue looking for ways to improve timing where we can.

Wonderful to hear! Thank you for taking the time to review us.

Thank you for this feedback - I understand your frustration. I see that we did respond to your request within one business day, providing instruction as to steps required but our emails appear to have gone to your spam folder. From your perspective, you heard nothing - and that breaks trust regardless of what happened technically. Direct answer: Yes, we'll help you transfer holdings but in need of a notarized letter to complete this. No, you don't have to sell and rebuy through another company - we can facilitate a direct account-to-account transfer. Our document requirements exist to protect your assets, not because we doubt your intentions. Once we verify identity and transfer details, we move forward. I'm personally reopening your original case and will call you to make sure we connect. Please check your spam folder for previous emails, but let's start fresh either way. You deserve responsive service. Let's make this right.

Thanks for your comments Ryan. Selling when you are ready is just a click away!

Hey Nick! Thanks for the feedback. You are right, it does need to reconnect sometimes for security purposes.

Ease and transparency is our goal, thank you Debra!

Our team was overjoyed to have helped you, Tammy. It was a pleasure.

We really appreciate the comments, Phillip. Our goal is to make purchasing precious metals as easy as possible.

Our goal is to get you the best price out there! Which is why we also have a price match guarentee as we don't want you to sacrifice service just because of price. Call to inquire!

First, I want to sincerely thank you for being with us for 13 years. Long-term clients like you are the foundation of our business, and we truly value the trust you’ve placed in GoldSilver.com over the years. We’re very sorry to hear that your recent selling experience was frustrating. Over the years, regulatory and compliance requirements have changed, which has required us to update certain account and disbursement procedures, particularly for business entities. While these safeguards are in place to protect our clients, we understand how disruptive the transition can feel. That said, a four-week resolution and a support experience that felt unhelpful is not the standard we strive for. Your feedback is being taken seriously and reviewed internally. We genuinely value your relationship with us and hope to have the opportunity to provide you with a much smoother experience in the future.

Our dedicated customer success team is here to give you the tools to put your financial freedom into your hands. We appreciate you calling so we can set you up for success!

Thank you for your review!

Thank you Eleanor, you are too kind.