Gotogate (www.gotogate.com) has a 1.7 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 78% of negative reviews. Last updated 2026-08-10.
Booking reference: 1112-829-230 Your empty apology means nothing after over 4 months of lies, delays, and illegally holding £2,500 of my money. You do not get to ask for future business when you have stolen from me and refused to correct your mistake. I will never book or recommend your company to anyone. I will keep posting the full truth here every single day until you return what you owe me. Everyone must see how you treat your customers.
try to long in many time, but i never received the contact link, via email. I have been keep trying for few days. after paid, they disappeared from me if you want to confirm anything, for get it
Title: SCAM ALERT: Gotogate IS ILLEGALLY HOLDING MY MONEY FOR A CANCELLED FLIGHT! Review: This is absolute highway robbery! The airline OFFICIALLY CANCELLED my flight, but Gotogate is actively withholding my refund under the bogus, pathetic excuse of "waiting for airline funds." Let me be crystal clear: I paid GOTOGATE, NOT THE AIRLINE! Stalling customer refunds to cover your own internal cash flow issues is dishonest, unacceptable, and outright illegal! I DEMAND MY FULL REFUND IMMEDIATELY. DO NOT GIVE ME YOUR AUTOMATED TEMPLATE RESPONSES! If my money is not returned within 24 HOURS, I will take the following nuclear actions: I will lodge an immediate Credit Card Chargeback for fraud/non-delivery of service through my bank, incurring dispute penalties on your merchant account. I will file an official legal complaint with the Swedish Consumer Disputes Board (ARN) and the European Consumer Centre (ECC) against Etraveli Group AB. I will escalate this across all public platforms until this matter is resolved. Fix this NOW or face immediate financial and regulatory consequences! Booking Reference:1132-816-127
Wasnt hard to navigate through
Don't use GoToGate. Their prices may look cheaper at first, but that saving can end up costing you much more. I had to change a flexible flight, and the fee they charged was more expensive than buying a brand-new ticket. One thing that isn't made clear is that if you purchase a "flexible" ticket through GoToGate, that flexibility is with GoToGate—not the airline. If you need to change your flight, you're dealing with GoToGate's terms and fees, and you'll likely end up paying a significant premium to make any changes. They claimed they had tried to call me, but I never received any calls. They also emailed me links to book my replacement flight, but they sent them around midnight and they expired early the next morning, giving me no realistic opportunity to use them or question the huge price difference. I'll never use GoToGate again. I strongly recommend booking directly with the airline instead of using third-party companies like this. When you book direct, you stay in control if your travel plans change. I'm also frustrated that when I call a local customer service number, I'm redirected to a call centre in India. During the stress of trying to change flights while abroad, I need clear communication. I found it very difficult to understand the representatives, which only made an already stressful situation worse. Overall, I felt there was very little compassion for my situation, and the whole experience left me feeling like I was being scammed.
I travel a lot and I am aware that working with a middle agent can cause pain especially when you have changes down the track... This time I did and I did book through an agent when I should have gone straight with the airline. I had 3 calls to initiate the change and 24 later got an email that the change didn't get through and I had to go to the airline directly. Mind you this is already 2 hrs of phone time. Adding in another 30 min with the airline, at least the changes are done. I then reached out to confirm details on the eticket mainly around wording and if that meant that luggage was booked as well as requested in my inital booking. I am not a pro in airline lingo and nor are the people at Gotogate. I simply wasted a lot of time texting and speaking with people here with no real results. Don't recommend. Go straight toi the airline.
Flight cancelled because of scheduling changed and at now, after 2 months only had a partial refound. Customer care is something crazy and unresponsive
"Hello, We are sorry to hear about the experience you had with our service. Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company. Best regards, [Gotogate] team"
Worst customer service experience I’ve ever had. I spent hours being bounced between phone support, live chat, and the airline just trying to learn what my refund would be before cancelling. Agents gave conflicting answers, refused to investigate, repeatedly misunderstood a very simple request, and one agent ended the chat after I explicitly said I still needed help. Qatar told me Gotogate could contact them through its trade-support channels, but Gotogate refused and insisted I would have to cancel first—without knowing how much money I would receive back. Their support system seems designed to avoid ownership rather than solve problems. I would never book through Gotogate again.
Used Gotogate for the 1st time late Mar to buy tickets between Singapore and Taipei. Due to a suddent flu, had to cancel the flight. It took Gotogate FOUR MONTHS to give me the refunds back!! Won't use it again on any travel-related matters at all!!
Never book with this company; they are very bad. If you have an issue with your booking, the customer service will never help you. I asked them to change the name/title; it took them 7days, I chatted with almost 20 people, and they told me it would be done. 15 hours before my flight departure, this is what they sent to me ( We regret to inform you that we are unable to assist you with the name correction for your upcoming flight. As the departure is scheduled within the next 24 hours, it is imperative that you contact the airline directly for further assistance using their reference number.) And I called the airline myself; they told me the Agency never requested any title change
Had a response from Gotogate which is automated and mentions lodging, not the flight amendment issue. Completely useless company which we'll never ever use again. Be warned, they are incompetent and use automated responses, don't take your complaint seriously and don't understand theirownsystem. AVOID AT ALL COSTS.
I searched for flights to the Caribbean and Google led me to Go To Gate. I should have researched the company before using them. I booked a flight to Grenada and Tobago through them and then almost immediately--within minutes--realized I had made a date error. I cancelled the flight and learned I was going to be charged $90 ($45/ticket) for the cancellation. This is preposterous! The U.S. DOT has a rule that if you cancel a flight within 24 hours, the airline must refund you. But little did I know Go To Gate charges a ridiculous $45 fee per person if you make ANY change. Why would anyone ever use Go To Gate instead of going directly to an airline site? Every other reputable flight aggregator--Expedia, Priceline, Orbitz, etc.--honors the airline 24-hour window with a free cancellation. I appealed directly to Go To Gate and they have refused to refund my money. Never using this scammer site again!
No refund for 3 months for cancelled flight - Order: 1103-083-297 Garuda Indonesia cancelled my flight 3 months ago. Gotogate refuses to process my refund and keeps my money. My original bank account is closed, I sent them the official certificate and my new IBAN details, but they ignore me. Absolute scam. Gotogate lies and evades the law. I have contacted their "official channels" multiple times, but they just ask for patience and stall with meaningless responses; I'm left chatting with a chatbot and reading canned replies, and I haven't made a single bit of progress in three months. I warn everyone to steer clear of this company. It is a complete stalemate—they refuse to resolve the issue—so I am turning to European consumer protection authorities for help.
Worst website and services ı ever seen and they cheated you
Never gonna use this company again. My ticket was cancelled by the airline way back March, up until now August it has not been refunded yet! And I'm the one following up with the airline! Seriously this guy is a complete trash!
"Hello, Regarding the refund for your reservation, which was cancelled on 30.06.2026. Please note that we have submitted the refund application to the airline. We cannot give you an exact time, but we will do our best to get your refund as soon as possible. The amount will be refunded to your original payment method. You will receive an email when your refund has been processed. Once the airline approves the refund and refunds us back, then only it will be possible to refund the money back to you. Best regards, Gotogate"
booked a trip to egypt and after a few days it was deleted! Customer care at phone never answered! I tried twice.. more than an hour waiting each time and nobody answered ! disappointing!
"Hello, We are sorry to hear about the experience you had with our service. Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company. Best regards, [Gotogate] team"
I ended up buying 2 tickets because I received a message that my card wouldn’t go through. And no instant reservation number. Apparently I should have taken a screenshot to prove that and I should have checked my email that said that I should wait for 24 hours for my application to be reviewed. But the ticket I wanted to book was for 36 hours later. Calling them resulted into taking a small amount back, without recognising their system problem. Never again And they know this happens because that is exactly what they warned about in their email.
Two flights were cancelled due to war in March 2026. I have beem following up every month and GTG is good at assuring me they will work on it but nothing gets resolved. I do not recommend. I bought the same ticket also for my girfriend directly with the airline and she got her refund already.
"Hello, We are sorry to hear about the experience you had with our service. Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company. Best regards, Gotogate"
So unfair, that when you click pay, it tells you that price just increased by 80 USD. Just profit making. As well they offer you the choice to reserve a seat on a flight for a fee where otherwise seats can be reserved in economy class without a fee if done directly through the website.
"Hello, We aim to offer as low a total price as possible. Please note that the prices you can see on our website originate from the international booking system, where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment. [Gotogate] team"
Never buy ticket from go to gate They are bunch of scammers Really bad customer service Never help their customers Some one used online chat portal and cancelled my flights Go to gate never did any security and cancelled my flights Never buy ticket from go to gate ❌❌❌
"Hello, We are sorry to hear about the experience you had with our service. Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company. Best regards, Gotogate"
204 reviews matching