Love the high interest bearing business…
Love the high interest bearing business checking account. Now pending deposits, bills and transfers show on page one more quickly. It is obvious that your customer service is outsource. While typically helpful, just not the professional background noise you expect. Would love for you to add a Venmo or Zelle like add-on.
Hi John, Thank you for taking the time to share such thoughtful feedback. We’re pleased to know that recent improvements to the platform have made it easier to manage your account and stay on top of activity. Creating a smooth, intuitive digital banking experience is something we continue to invest in. We also value your perspective on both service quality and future feature enhancements. While we do partner with third-party providers to help manage call volume and maintain service levels, specifically after hours, we also have our own in-house Client Services team. That said, your comments have been passed along to our leadership team so they can take a closer look at your experience, as nothing short of the utmost professionalism in client interactions is our standard Input like yours helps inform how support is refined and how product development is prioritized. The good news is that Zelle is on our roadmap, and clients like you will be the first to receive updates as implementation progresses and early access once available. We appreciate your trust in us, and we are truly grateful for the opportunity to support your business. If there’s ever anything we can assist with, please don’t hesitate to reach out. We’re always a message or call away. Only Forward, Grasshopper Bank