Quick and friendly response and…
Quick and friendly response and performed upgrade of my system fast and trouble free.
About Growatt
Data updated- Website
- www.growatt.com
- Category
- Utilities
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 193 reviews
- Replies to negative
- 62% (73/117)
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About this business
Growatt is funded in Shenzhen in 2011,we are a new energy enterprise dedicated to the R&D and manufacturing of PV inverters, Energy Storage and EV Charger as well as Smart Energy Management. our vision is to build the World’s LargestIntelligent Sustainable Energy Ecosystem for Human Kind. Today, Growatt is already the global No.1 residential inverter supplier and also one of the world's top four suppliers of PV inverters and storage hybrid inverters.
Written by the business, not verified by us.Is Growatt legit?
Growatt (www.growatt.com) has a 3.6 out of 5 rating on OK.one, based on 371 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 27% give 1 star; The business has replied to 62% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, friendly, and efficient at quickly resolving various technical issues during onsite visits or remote calls. People deeply appreciate the swift communication channels and the extremely helpful guidance provided by technicians who patiently walk them through troubleshooting procedures. Some reviewers were not happy with product durability, noting that certain hardware components failed unexpectedly or became unstable over time. Additionally, some individuals experienced frustratingly long delays when waiting for scheduled repair appointments or struggled to receive timely responses from customer support teams.
Auto-generated from all reviews of this business. For reference only.What people say
My Growatt Inverter made some promblems…
My Growatt Inverter made some promblems twice. But mrs. Xiaofang Wu, M.Sc. helped me out, in every single way. I got a new one and it works perfectly!
Thanks for fast end outstanding…
Thanks for fast end outstanding service, always answer on mail or calling back.
I have a very positive experience with…
I have a very positive experience with Growatt inverters and batteries. It is a very affordable facility that makes things just work and even small things that are usually data information solve technology in record time! I feel happy that I bought their products then I don't think it is bad but other equipment but it is much cheaper!
5 Stars to the technical team at Growatt UK
Today contacted Growatt as battery was not discharging, called waited about 3 minutes to speak to team member who on checking my system said that it required to be passed on and they would report back via WhatsApp in about 15 minutes. Yanni sent message back promptly saying that he would update the software. True to his word my system is working . 5 Stars to the team at Growatt.
Great service problem sorted quickly…
Great service problem sorted quickly with one phone call. Thank you.
Reply from Growatt2026-04-13
Dear customer, We greatly appreciate your feedback and delighted that you are satisfied with our service. Thank you for choosing Growatt ! Best regards,
My battery stopped working after a year…
My battery stopped working after a year in service. It took a few weeks, but eventually the Growatt support team came and fixed it.
Reply from Growatt2026-04-02
Dear customer, We greatly appreciate your feedback, and we are delighted that you are satisfied with our service and product. Thank you for choosing Growatt ! Best regards. Growatt
Fantastic support
Fantastic support, no downtime, continous improvement.
Reply from Growatt2026-04-02
Dear customer, We greatly appreciate your feedback, and we are delighted that you are satisfied with our service and product. Thank you for choosing Growatt ! Best regards. Growatt
Very difficult to manage import/export
Very difficult to manage. We always end up in a situation with 90+ on battery and still inverter imports power from grid to maximum prize from 1800 till 1930 (approximately). Counter productive to the idea of having solar and battery. Other systems seems much more intuitive and easy to manage. Never buy Growatt.
ZERO Customer Support. ZERO Warranty support. One of the WORST brands.
I've known some terrible brands in my time but Growatt is right up there with the worst. They offer next to nil aftersales support and the app is horrible. As is typical of brands from the Far East, when the battery fails (which it will) you will be left with a paperweight with no way to resolve the issue other than to buy a replacement. Save yourself ALOT of agro - get a Tesla PW3 from a certified Tesla Installer instead of this garbage.
Reply from Growatt2026-04-02
Dear customer, Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618 (weekdays from 09:00-18:00).Our dedicated staff is here to assist you in resolving difficulties you may encounter. Best regards, Growatt
Thanks for the help!
After I initially received no response to my emails to Growatt, a Growatt employee contacted me and helped me in a very friendly and competent manner. Thanks for that!
A DIY Nightmare
A DIY Nightmare – No Support, No Manuals, No Help If you are considering the Growatt SPH 6000TL BL-US, be warned: do not attempt to install this yourself unless you have a direct line to a specialized Growatt technician. The Issues: Abysmal Installation Manuals: The provided instructions are extremely poor. They are vague, poorly translated, and skip over critical configuration steps. There are "quirks" and specific settings required for the 48V battery integration and EPS (Emergency Power) setup that are simply not documented. Expertise Required (But Not Provided): This unit effectively requires a professional Growatt installer who already knows all the unwritten workarounds and system "bugs." If you aren't already an expert on their specific ecosystem, you will spend days troubleshooting basic setup errors. Non-Existent Technical Support: This is the most frustrating part. There is absolutely no after-sales service. Once they have your money, you are on your own. I have tried reaching out for technical guidance on the "Comms" and "Voltage" issues I'm seeing, and it is total radio silence. Zero Accountability: Without a dedicated support line or a responsive service team, you’re left with an expensive wall ornament if anything goes wrong. Verdict: The hardware might look good on paper, but the lack of documentation and the total absence of technical support makes it a massive liability. Save yourself the stress and buy from a brand that actually stands behind their product and provides clear instructions for their users. There's absolutely no WiFi configuration directions for the internal board setup. I've given up on this.
Need help
Hi there. I had a Growatt inverter and battery installed in my house in Dublin, Ireland roughly 2 years ago. Since then I have had issues with the Shine Phone app and have not been able to reach anyone from Growatt. I have tried a UK 020 number which just goes straight to hold music. There are some reviews here from GB saying that the Growatt customer service is great. Can someone please tell me what number they used to phone? Thanks so much in advance, Michelle
Growatt lack of customer support
I have made repeated attempts to contact Growatt Tech Support and Customer Service via email. Growatt has responded to my previous TrustPilot post with an email address that also goes unanswered and with an assurance they will contact me. Needless to say they haven't contacted me. Service requests via the ShinePhone App have also been ignored for more than a year now. I am now looking to replace my Growatt inverters with a manufacturer who responds to their customers.
Growatt customer service
This is the reply from Growatt to my previous review; 'Dear Customer, Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. can you please provide your email address via Trustpilot that i have sent the request information. then my colleague who based in Philippines will contact you soon . or you can email to jonas.jentilizo@growatt where one of our operators will assist you. Best regards, Growatt As with emails to the main address, emails to the address provided are unanswered.
URGENT – Growatt 5000 TL XH completely offline since 12 January 2026 – Still no installer code after 50+ days and 12 emails
URGENT – Growatt 5000 TL XH completely offline since 12 January 2026 – Still no installer code after 50+ days and 12 emails Inverter: Growatt 5000 TL XH – S/N UPGOA29021 WiFi Datalogger: S/N XGD3A291PQ Location: New Caledonia (France) Original installer: GLOBAL ENERGY NC (company closed) Ticket: GG6GXK-2PJWX Since 12 January 2026 my system produces 0 W. All LEDs are green, no error on the screen. Monitoring finally works via the Shine Dongle (thanks for that), but I cannot access ANY advanced settings because the installer password is missing. I have sent: dozens of photos (labels, QR codes, screens, emails) full explanations followed every step requested Support has: made me repeat the same actions 5-6 times asked the same questions already answered bounced me between teams finally admitted they are “not competent for New Caledonia” (I wrote it in my very first email) I am the legal owner. The system is completely down → major daily financial loss. I only need the installer password (or a real engineer) to correct the likely corrupted grid profile / firmware settings. I have been waiting 48 days. Growatt, can someone from headquarters (Shenzhen) or a competent regional team please take ownership of this case TODAY and provide the installer code? Thank you. Jimmy SILHOL – Elite Gestion New Caledonia +687 982 209
Reply from Growatt2026-04-23
Hello Customer, Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced.I am not sure if you contact the correct number to us. Please kindly send the email to : [email protected] . my colleague will help you. Best regards, Growatt
Had brilliant help from Yanni on…
Had brilliant help from Yanni on WhatsApp so helpful. I ended up taking the batteries to the growatt office as we couldn't solve the problem remotely. But all working now very happy
Prompt and accurate help via WhatsApp…
Prompt and accurate help via WhatsApp when the battery that charges up from my solar panels went down. Took me step by step through a self test and reset with quick replies to each further query and how to use some of the advanced options in the shinephone app. All worked 1st time
Battery Replacement
Jianye was able to identify an issue with my Growatt solar battery, take it away for diagnostics and install a replacement unit under warranty. Problem sorted in two weeks from start to finish, great service.
SPF 3000TL LVM-ES Customer Service
I have had two installed Growatt inverters since 2022. While initially the company responded to customer service concerns via their Shine Phone App, they no longer respond Emails to the main service support address get an automated response directing to a nonexistent service portal
Reply from Growatt2026-02-10
Dear Customer, Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. can you please provide your email address via Trustpilot that i have sent the request information. then my colleague who based in Philippines will contact you soon . or you can email to [email protected]. where one of our operators will assist you. Best regards, Growatt
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