GWC Warranty

On 20 January 2026

On 20 January 2026, I took my Cadillac Escalade to the auto repair shop. I purchased the Essential extended warranty package. The diagnostic failure root cause was the Air Conditioning R & R, Gm Genuine parts ,Transmission Oil Cooler line, and the TruGrade A/C Condenser. my plan includes all of these parts are covered. My claim was denied and I had to pay out cost $1400, I initially paid $2,900 for the essential package powertrain, transmission air conditioning parts 120,000 miles etc. The reason GWC adjustor's and their supervisor stated it was a part that was not covered even the my plan included AIR CONDITIONING • Compressor, compressor clutch • Accumulator • Dryer/receiver • Condenser • Evaporator This warranty company will look for ways to deny your claim, the staff is rude over the phone this company is just as bad as the other car extended warranties being advertised on tv. Please stay away from their business otherwise you will will regret it later. Oh they are so bad they wouldn't even provide me a claim number talking about being unprofessional and I had to pay out of pocket for car rental

What GWC has put our family through…

What GWC has put our family through should be criminal, but their arbitration policies protect them from any sort accountability for their blatant theft. They sent two inspectors to basically deny coverage of a transmission which the mechanics clearly proved was the issue. This added hours to the diagnostic cost which they left us with. After finally complaining enough a third inspector was sent out. This one brought an instrument to evaluate the transmission...I'm not sure why the other two didn't bring one...oh yeah, because they were sent to deny coverage. At this point GWC said we had to update software which costs 250 dollars plus labor. The mechanics in the Toyota shirts said this wouldn't fix the problem, and GWC said they wouldn't cover the transmission if we didn't...so we did. Guess what? It didn't fix the transmission. So GWC said they would actually do what they promised in their warranty. Oh..whoops, no they didn't. They covered what they think a transmission should cost and what they think toyata should charge to install it. 2500 dollar warranty left us without vehicle for almost two months, a lost job because my step daughter couldn't make it to work twice, and almost four thousand dollars out of pocket to install a covered part. Feel free to listen to the recorded calls for quality assurance when Sarah, a manager in claims, said "dealerships can charge whatever the f.... they can charge whatever they want, but this is what we are covering". Almost let that slip. This is a testament to the award winning personalities they have to manage the theft of your money. If this saves one family the thousands of dollars and hardship of paying on a truck you can't drive then I will be greatful.

GWC is a scam extended warranty…

GWC is a scam extended warranty (service contract) with every possible legal out they can place in the service contract. They have disputed every claim I have had with them (4). All major issues that would cost over 3k to repair. having another one now where the parts they have sent (3) times have leaked and defective. Dont waste your TIME or Money with GWC.

We were very grateful to have help in…October 2025

We were very grateful to have help in paying for our vehicle repairs. Thank you

It was seamless

Golden Motors Offroad located in…

Golden Motors Offroad located in Lexington, SC is one location that sells and honors the GWC warranty. I had to send my truck in for repair due to an injector failing back in June. They "fixed" the repair and got my truck back to me but within a week my truck started showing the same symptoms and the same codes were coming up again. I had it repaired again which was a headache in itself because they recorded the wrong information and was trying to charge me for a new case when they never resolved the issue the first time. After a back and forth with gwc and Golden motors they again repaired my vehicle with some additional fees but I didnt have to pay the deductible again. Again, after about a week the symptoms and codes came back again. Now Golden doesn't even want to look at the truck and wants me to send it to a Chevrolet dealership. The problem with that is that the labor rates at the dealership are different so while they accept gwc's warranty, I will end up paying much more than the deductible. You all should strongly consider cutting ties with Golden Motors. They market and advertise a full service shop which it is not. They are simply buying and reselling cars without making aure the vehicles they are selling are in good enough shape to be on the road. Doing business with Golden Motors has cost me thousands and the relationship you all have with them is a poor reflection on GWC as a whole.

Pretty much denied every bit of repairs…

Pretty much denied every bit of repairs but 1 part which was 10% of the cost basically. Rip off

They only cover a portion of your warranty, if you live in a large city with higher costs on parts and labor they wont cover the whole thing, they only cover hourly rates and parts prices that they

They wont cover the entire costs, if my dealership charges for instance, 175 per hour, gwc will only pay 125 per hour, if my msrp dealership parts price is 1250, gwc will only pay 750

I should have not bought this warranty…

I should have not bought this warranty !!!! It seems like a good idea to help extend the condition of your automobile and costs. It doesn’t work like that. The adjuster that is contacted from dealer or local repair look for ways not to cover parts ,cost and service with erroneous is excuses. Zero value yes

Known to deny claims

When I took my car to the shop for a covered repair, they informed me that GWC is known to deny claims. Within 24 hours, my claim was denied. The point of purchasing a warranty is for peace of mind, and it is clear that GWC does not provide peace of mind and they will go to great lengths to deny claims.

I didn't deal directly

I didn't deal directly, but the dealership dealt and I was happy with the speed of decision and the coverage

I’ve had one of the worst experiences…

I’ve had one of the worst experiences imaginable with GWC Warranty. They consistently try to weave and dodge their way out of approved repairs — using vague language and loopholes to avoid covering parts and labor that should clearly be included. They blur the line between “like kind and quality” parts and cheap aftermarket or used parts, sourcing components from unknown third-party sites and individuals that have no verifiable reputation or legitimacy. When you question them, representatives become defensive and rude, doing everything possible to delay or deny your claim until you either give up or pay out of pocket. They’ll make you wait weeks for parts, then suddenly “re-review” or “re-assess” your claim mid-process, conveniently pushing costs back on you. It feels like a system built to wear you down, not to help. Every time something goes wrong, they hide behind corporate language while the real people — their customers — lose money, time, and peace of mind. At the end of the day, the managers protect themselves, the agents act as shields, and the company profits off your stress. Nothing is what it seems with GWC Warranty. If you’re thinking about buying one of their plans: don’t. Save your money or go through your dealership directly.

It works

I was worried that a 3rd party warranty would be more trouble than it was worth, but GWC came through when I needed and, if there’s a next time (hopefully not), I won’t be as worried about it.

Both of my claims were approved quickly…

Both of my claims were approved quickly and without any issues. Having a GWC warranty gives me peace of mind.

Great peace of mind When I bought my used truck back in…

When I bought my used truck back in 2016 it was the most expensive vehicle I had purchased ever. We added an extended warranty from GWC at the time of purchase and continue to keep it active to this day. I have put 80,000 miles on that truck and have used the warranty on the engine and transmission and other bits and bobs with great success. I won’t be without it.

Do not buy a warranty from this…

Do not buy a warranty from this company. They will do everything they can to deny your claim, regardless of the contract. They refuse to speak to you directly, despite being the policyholder. It makes any interaction far more difficult than necessary as they will only communicate with the repair center. Further, they ignore statements from service providers to support the basis of the repair and continue to deny in opposition to the contract Save your money to spend on your repair rather than giving them a dime.

Worse experience ever

Worse experience ever and I am in my 60's and had dozens of cars in my life, DO NOT BUY FROM CARITE COCOA BEACH and DO NOT BUY GWC WARRANTY. The SUV I bought broke down (engine) less than 24hrs after I left there, Engine blew (Truck at Ford dealer). I was hundreds of miles away, stuck on the side of the highway. They gave me a useless warranty from another useless company (GWC) 30 days/3,000 miles. GWC will find any ways not to pay you, horrible company. Imagine your engine blew less than 24 hours from you having your 2019 SUV you just bought for $24,000 and nobody wants to take responsability. I bougth it on August 8, 2025 and on August 9, 2025 The SUV was done. Now 5 weeks later, they both don't want to spend a penny to fix the car.

The process worked well with the…

The process worked well with the facility who fixed my car

Did not warranty any of the electical…

Did not warranty any of the electical problems I recently had with truck and this was the sole purpose of purchasing insurance to start with ; since the vehicle has so much electical functions on it ; also never received any thing on towing fee.

My car has been in and out of the shop…

My car has been in and out of the shop for the last two months. It’s still giving me problems the warranty that I paid for don’t cover enough of the cost. The mechanics aren’t trustworthy. The whole thing is a money grab