Healthwarehouse.com

Thank you for sharing your feedback with us. We are truly sorry to hear about the trouble you have experienced with your refills over the past few months; this is not the experience we want for any of our customers. We would appreciate the chance to look into what happened and make things right. If you are open to it, please reach out to us by calling (800) 748-7001 with your order details so we can review your account and address any issues directly.

Hello Pete, we sincerely apologize for your recent experience and appreciate you bringing it to our attention. We hold ourselves to high standards of service and integrity, and feedback like yours is crucial in helping us meet those expectations. Thank you for giving us the opportunity to improve. A member of our team will be contacting you shortly to help resolve this issue.

Hello Xinxin Li, We’re truly sorry to hear about your loss and the difficult experience you had with your cat. We understand how upsetting this must have been and sincerely appreciate you taking the time to share these details. After reviewing your message, we do want to clarify that HealthWarehouse.com does not sell or distribute Oratene Oral Gel. We encourage you to reach out directly to the manufacturer or the place of purchase to report this reaction so they can further investigate the issue. Again, we’re very sorry for your experience and extend our deepest condolences.

Hi Steam Cheap, we’re really sorry to hear you’ve run into trouble with your auto reorders. That’s definitely not the experience we want for you. We’d love to take a closer look and make things right, but we weren’t able to find your account based on the information in your review. When you have a moment, please reach out to us at (800) 748-7001 or [email protected] with your name or order number so we can help get this sorted out quickly. Thanks for bringing it to our attention. We truly appreciate your feedback.

Hello FH, I am sorry to hear of your frustration regarding the four-month prescription. As we are based in Kentucky, we are required to adhere to both Kentucky state laws and the regulations of your state. For controlled substances, Kentucky law mandates that we obtain a new prescription from your medical doctor after three months. I've attempted to locate your account but was unable to do so with the information provided. Please call our customer support line at 1-800-748-7001, and one of our customer service representatives will be happy to assist you further. Thank you for your understanding.

Hello Carrie, I sincerely apologize for the frustrating experience you've had. I've informed our pharmacy that the over-the-counter product you received will expire in nine months and have requested that a replacement order be shipped to you as soon as possible. Regarding the credit card issue, I have passed the information on to our Customer Support Operations Manager, who will investigate this further. Thank you for your patience as we resolve these matters.

Hello J.W. I apologize for the delay with your order. I've attempted to locate your account but was unable to do so with the information provided. Our standard processing time for all orders is 1-5 business days after we receive both the prescription and the order. While we aim to ship orders within 24 hours, it can sometimes take longer. This processing time is separate from the shipping method chosen at checkout. For orders with free shipping, delivery typically takes 2-8 business days after the order leaves our warehouse, though we recommend allowing up to two weeks. Please call our customer support line at 1-800-748-7001,and one of our customer service representatives will be happy to investigate the status of your shipment for you.

Hi Megan, I sincerely apologize for the frustrating experience you've had. We want to ensure everyone receives their order promptly. I'd love to help resolve this for you, but I'm unable to locate your account with the information I currently have. Please give us a call at 800-748-7001 and ask for a manager. We'll be happy to get this sorted out for you as quickly as possible.