Healthy Paws Pet Insurance (www.healthypawspetinsurance.com) has a 4.2 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 77% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 42% of negative reviews. Last updated 2026-08-10.
Healthy Paws pays claims very quickly and without playing games. You submit the claim, they deduct the items that we agreed are not covered and pay that which is covered minus your deductible. No stress or arguing, they do what they say they are going to do. I will use them again with future dogs!
Reply from Healthy Paws Pet Insurance2026-08-04
Robin, thank you for your thoughtful review! We're very glad to hear you're happy with your claims experience with Healthy Paws!
Have been using this vet for close to 20 years. My vet has an excellent reputation in all aspects such as best care, reliable, honest, fair, best treatments of pets She works in an excellent veterinary clinic. She is very knowledgeable and up to date on practices and has created an excellent reputation. Entire staff in clinic follows these same practices and treats pet and family with the same attention, that answering questions leading to best pet care.
As per usual, Healthy Paws has been great. At this point, we have been using them for years and will continue until the day our dog finally passes.
They've always been trustworthy. I still always hold my breath when sending in receipts but Healthy Paws always pays what they're supposed to. They've been more like a partner than a company to us.
Reply from Healthy Paws Pet Insurance2026-08-04
Thank you for your review, Andrew, and for your loyalty over the years! We are glad to hear that you are happy with Healthy Paws. Thank you for making us a part of your pets health care plan!
Submitting a claim is so easy and the response is rapid - they money from the refund is in my account before I have to pay the credit card which is a huge help.
Reply from Healthy Paws Pet Insurance2026-08-04
Thank you for that review, Carolyn. We're glad you found our claims process fast and easy.
We have had pet insurance through Healthy Paws for our French Bulldog, Isabel, since she was a puppy. She is now a grand old lady of 14.
When deciding whether to purchase pet insurance, it is easy to think, “She is healthy. We will probably never need it.” However, after experiencing the extremely high cost of treating IVDD in our other Frenchie, we knew we could not take that chance with Isabel.
As it turned out, Isabel’s first 13 years were mostly healthy and uneventful. We initially never needed to use the insurance. Then old age arrived rather suddenly, bringing with it serious health problems and substantial medical expenses.
Throughout everything, Healthy Paws has been absolutely amazing. The claims process has been simple and straightforward, reimbursements have been handled quickly, and we have never been made to feel questioned or challenged during an already difficult and emotional time. Healthy Paws has covered the majority of Isabel’s eligible medical expenses, allowing us to focus on caring for her rather than worrying constantly about the cost.
We are incredibly thankful that we maintained her coverage throughout all those healthy years. It has made an enormous difference in our ability to give Isabel the care she needs now.
We recommend Healthy Paws to everyone we meet, without hesitation. We truly cannot say enough good things about the company and the support they have provided to our family. If you are considering pet insurance, and we strongly believe you should, Healthy Paws should be at the top of your list. Do not wait until you need it.
Reply from Healthy Paws Pet Insurance2026-08-04
Joseph, thank you for taking the time to share your story. It means a lot to us to know that Healthy Paws has been there for Isabel throughout the years. Thank you for your trust! We wish the absolute best for Isabel. Thank you again.
Healthy Paws is a bait and switch and DO NOT respond in a timely fashion!
I signed up, received my quote, gave ALL of the information I had regarding my new rescue, paid, etc. THEN my dog age something outside and needed to be seen by 2 emergency vets. I paid the deductible and was reimbursed for a small portion. Okay. THEN they decided to raise my rates by almost double because one emergency vet led with ONE of his breeds. He is a rescue that DNA revealed is 48% Bernese and 52% King Charles. Healthy Paws said he would be much larger than I had reported and told me that they do not take DNA results stating that the vet would be the one to determine the breed. What?? My daughter's rescue came back with 8 breeds when a DNA test was done!!! So, a vet can say that a pup has 5% Chihuahua, 10% Lab, and such. NO! I had DNA done to report in good faith. When my vet said he would not even hit 30 pounds, perhaps only 25 (because she is a mindreader) they wouldn't budge at the new price. They put it "under review" so I waited a MONTH and finally just decided it was not worth it because calling a bunch of times, paperwork, resubmitting all of his records was never enough. In the end, it was a big waste of money and time!!!
I have used Healthy Paws for insurance for my 2 dogs for over 10 years now and it's an awesome company. The customer experience they provide is excellent! Highly recommend.
Reply from Healthy Paws Pet Insurance2026-08-04
Thank you for that review, Darnell! We're glad you're pleased with Healthy Paws.
After 8 years of paying Healthy Paws Pets insurance for my dog (now aged 10), this company does not have respect or courtesy to long time patrons.
My dog came from a rescue as a mixed breed. I may have assumed or written down a “chihuahua mix” in paperwork at the veterinary clinic we go to. (Also, chihuahuas are known to live longer lives bc of their size.)
After I have reduced coverage to 50% with a $1000 deductible. Used to have 80% coverage with a $500 deductible. I’m still paying almost $100 a month, they send me an email telling me that if my dog is a chihuahua mix that they are increasing my premium and if she’s not, my vet will have to fax them with the proof!
I’ve never had a DNA test and I wasn’t about to pay for one just bc they are disrespectful about it and bullying me. Never once in 8 years was there any mention of a problem with my rescue dog’s mixed breed. My dog has been healthy all these years. What a waste of money. Just set aside $50-$100 a month for your pet. Do not waste it on pet insurance with a company that is discriminating pet’s breed and age and try any excuse to increase your premiums. They are very disrespectful. They left me on hold for 30 minutes and when the call dropped they didn’t call back and I waited another 25 minutes. They are the worst!!
A
A.Allen美国 · 3 reviews · Experienced 2026-07-18 ·
★★★★★
Worst Pet Insurance - Covers NOTHING
Healthy Paws insurance does not cover ANYTHING unless it is an accident. Yearly checkups - nope. Vaccines - Nope. Ear Infections - Nope. My dog's non-emergent surgery - NOPE. They've never paid one dime to me in 10 years, but want to increase rates again and this time, I say NOPE!
Reply from Healthy Paws Pet Insurance2026-08-04
We appreciate your feedback, A.Allen. Please contact us directly at 855-898-8991 so we can discuss your concerns and review your policy with you.
I’ve had Healthy Paws for about 9 years now and I just recently filed my first claim (s) . I found the process to be very easy and efficient. It was reassuring to know that I had insurance during the emergency situation. Even more reassuring to see that they actually come through when needed and they did without any hassles or hold ups.
Reply from Healthy Paws Pet Insurance2026-08-04
Thank you for that review, Heather. We're glad you found our claims process easy.
I’ve had healthy paws for 8 years and have never been disappointed..so grateful for the coverage as well as the quick turnaround times…payment was sent so fast...they’ve covered her surgeries at 90% without any question..I’ll always have pet Insurance for peace of mind for my pups..
Reply from Healthy Paws Pet Insurance2026-08-04
Hearing about smooth claims experiences make us happy. Thank you for the review, Pj.
Healthy Paws was great at first. I've used them for about 9.5 years. Initially, I had a $250 deductible and 90% reimbursement for meds, surgeries, & x-rays (routine vaccinations and the actual vet costs were excluded ).Each year monthly premiums increased. This year not only did my premiums increase but my deductible doubled to $500 & now my dogs are only covered 70% rather than the 90% when I took out the policy. It's just like every insurance company & they've got me over a barrel. No other company will insure 2 aging dogs.
Reply from Healthy Paws Pet Insurance2026-08-04
We appreciate your feedback, Patti. Please contact us directly at 855-898-8991 so we can discuss your concerns and review your policy with you.
Having our dogs insured with you reduces the stress of going through emergency surgery like this. Our Flynn tore the tendon in his knee. He was in a lot of pain and could not put any weight on that leg. We were quoted over 4,000.00 for the surgery. Knowing we have this coverage makes it easy to make what otherwise could have been a very stressful decision. We got our 80 percent reinvestment within the same week of turning in the claim. That is also an amazing relief.
Your team is wonderful to work with and your web sight makes it easy for us to see the progress of the claim and breakdown of the claim.
We have been insured by healthy paws for over 5 years. We recommend you to all of our friends.
Reply from Healthy Paws Pet Insurance2026-08-04
Thank you for such a kind review, M! We're glad Healthy Paws was able to help reduce the stress of the situation. Hopefully your dog is doing better.
Healthy Paws has been exceptional with all of my canines health issues! We are truly blessed to have such a great insurance supporting us! They are quick, and the process is very easy!
Reply from Healthy Paws Pet Insurance2026-08-04
Glori, thank you for your review! We are pleased to hear that you have had a great experience with your claims.
Puccini is doing great! We were able to have his cracked, painful teeth removed thanks to his Healthy Paw Insurance. I especially appreciate their new direct payment system.
Reply from Healthy Paws Pet Insurance2026-08-04
We are so happy to hear that Puccini is doing great, Jessica! Thank you for trusting Healthy Paws to be a part of Puccini's health care plan.
I've had healthy paws pet insurance for my dog for 12 years now and it's outstanding! Claims are easy to submit and typically process in 1-day. Really pleased and recommend them to all pet owners.
Thank you for quickly processing my claim. Usually, insurance companies make it extremely difficult to get paid for a claim but you guys are an exception. Keep up the good work. Thank you!
Reply from Healthy Paws Pet Insurance2026-08-04
Thank you for the review, Vikas. It's nice to hear you had a positive claim experience.
