HeaWea

Tina was ever so helpful and knew what…

Tina was ever so helpful and knew what to do when my firware was doing weird things . Awesome customer service . Thank you so much

Service for the higher good

Excellent support, as always! Heawea is an entity here to serve for the higher good, and it reverberates throughout the whole structure. Truly wonderful!

Excellent customer service

Excellent customer service, quick responses to my questions, explained me about the Paypal payment I had problem with, use of the Heawea device and software update.

I had trouble with the cable light not…

I had trouble with the cable light not turning on, so I could not be sure whether the unit was actually operating. Kally at Support was very helpful, gave clear step by step test instructions and came up with a diagnosis pretty quickly, Kally then proceeded find a solution immediately. Thank you.

Seriously impressive customer service!

Seriously impressive customer service! I contacted them with an issue. When I was unable to respond via email immediately, they continued to contact me until I was able to get it sorted out. Lisa helped me get it worked out, even in the middle of the night! I truly appreciate all the concern Lisa showed in getting my situation solved! I can not recommend her enough!

The problem to add Terrain and DH…

The problem to add Terrain and DH presets in the software of Microgen has been sorted out. Thanks

Roj SakdakraiThailand · 2 reviews · Posted 2021-11-30

Very helpful to find me the answer and…

Very helpful to find me the answer and give a good suggestion

I was served by Ms Kally Yao

I was served by Ms Kally Yao, who was always courteous and prompt in handling my case. Excellent service Dennis W

Great customer service

I contacted customer service regarding a small issue with my cable.. i was served by ms zoey jia.. she was very helpful in answering my concerns.. thank you and keep up the good service!

Rafał RodzeńPoland · 1 review · Posted 2021-11-09

Great customer service

Great customer service, very quick replies and help with solving the problem. I highly recommend.

Excellent after sales service

I'm so thankful. Thank you very much for your help kelly. Thank you, thank you, thank you.

Amy St MikaelUnited States · 6 reviews · Posted 2021-11-05

I appreciate the support and help I…

I appreciate the support and help I have received!! Amy

outstanding response

i have been liaising with Kally to assist in a problem i had with my Microgen. The service i have received is outstanding. Nothing was too much trouble and she went out of her way to assist me. so wonderful to see dedication from your support team to solve problems. the product is truly a blessing and have it on virtually 24/7. i am amazed how John White and his team put this technology into such a small and portable unit making it so user friendly and accessible. the after sale service is more than 5 star. thank you from a very happy customer. Thank you

The Heawea device solved lots of…

The Heawea device solved lots of issues. I am very happy with it! Service is great, when something is not working properly they send new material.

good product

good product, good service. I recommend !

Great product design/ function and…

Great product design/ function and excellent support. They are on top of communications and making sure Heawea is working right: if you have a problem, they’ll tend to it. Thank you to Lisa for following up with me - much appreciated.

I had a problem in updating my…

I had a problem in updating my firmware, so Kally Yao was online to help me step-by-step with the process patiently. After a few attempts, my problem was solved. I am very please with her help. Thank you very much for Kally's assistance.

Very fast and friendly

Excellent Customer Support

Excellent Customer Support from Tina Zhang. I was having some issues with getting MicroGen working to load programs and switch between programs. I thought it may have been faulty. But with Tina's support on teamviewer I was able to get it up and running properly. Thank you for the excellent customer support service. And the new cables arrived today. Very sturdy and user friendly. The cables make it much more efficient to use the MicroGen and identify what it is doing. Ros W, NSW

excellent as usual