Questions About My Order
I had multiple questions about my order, as well as how to use the software. Anna was quick to respond and very helpful. Excellent customer service!
About HeaWea
Data updated- Website
- www.heawea.com
- Category
- Beauty & Well-being
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 3 reviews
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About this business
HeaWea, (an abbreviation of Healing Wearables) is committed to improving quality of life, by providing leading-edge portable health products.
Written by the business, not verified by us.Is HeaWea legit?
HeaWea (www.heawea.com) has a 5.0 out of 5 rating on OK.one, based on 130 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher; 3 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Faulty USB Cord on Arrival, but Replacement sent
Microgen came with a faulty USB cord. Customer service pushed back a bit on sending a replacement cord but did ultimately send a cord quickly. Worked perfectly after that.
Customer Support
I am a new Microgen user and I commend the company on the excellent quality and response time of the customer support team. Extremely knowledgeable and helpful. Also personable and friendly. Thanks!
HeaWea reached out to me before I asked for help! Customer service was great!
I responded to a post from someone that reached out to HeaWea over a software issue. I simply posted I was having the same issue and a HeaWea person reached out to me as well. We had to communicate from across the globe time differences, but they were on top as soon as they opened up. End result - great response and my issue was fixed based on their feedback /response. I'd heard their support was great and now I can say I've experienced it being great first hand. The MicroGen has helped me with a number of issues already in the month I've had it. Thank you HeaWea, Ed
HeaWea customer service has been very…
HeaWea customer service has been very responsive to issues I've had with the tens cables not working for either of the two HeaWeas I purchased recently. I was sent a new set of cables for each HeaWea. Hopefully the new sets will do the trick! Thank you HeaWea for your great customer service!
Truly inspired Device and Company that creates it!☺️
I am have been using the Heawea Microgen for 10 months now and the support I have received from this company is exceptional. I will be writing a 1 year use review in the near future to further praise the highly satisfying device and how it has helped my personal health and the health and wellbeing of close friends.
Spooky 2/HeaWea has the best customer…
Spooky 2/HeaWea has the best customer service I have ever experienced! Ever!
Kalley Yao from Team Viewer Support was Super Good!
Kalley Yao from Team Viewer Support was very patient and supportive as I had a USB problem hooking up my Microgem and she fixed it with ease.
They were sweet and easily fixed the…
They were sweet and easily fixed the error that came up. Very responsive!
Amazing device it has helped me with my…
Amazing device it has helped me with my eye strain, I use the eye inflammation program, also has help with my knee pain this is a very special device thank you Microgen
I truely can’t understand why !
I truely can’t understand why these people haven’t got a full five stars, & that one person has put “bad” as their experience. I can honestly say I have seldom, if ever, dealt with a company, where people are so helpful, giving of themselves, going that extra step to help & give satisfaction, & all for the benefit of humanity, I think it says more about the person who gave a “bad” vote than it does about the Hewea crew! All I can say is a heartfelt thanks and pray you go from strength to strength, may happiness and blessings abound:-)x
Documentation
I find their documentation lacking at times. Kally Yao and John filled in the blanks.
Superfast and good service
Superfast and good service. Clear and easy support with links and guidelines in order to explain how the MicroGen works. I can only recommend this and the contact with support is excellent.
couldnt get my microgen set up
couldnt get my microgen set up. zoey at support was so helpful and professional and quick. great service.
quick response and solved my issue
quick response and solved my issue. Much appreciated
Tina was super helpful
Tina was super helpful! She explained things to me and was also super nice.
Soki Yin was amazing
Soki Yin was amazing. Worked with me to fix a software problem. Great communication. Thank you
Just had a great experience with Tina…
Just had a great experience with Tina in Spooky Support. I don't have a lot of computer experience so Tina helped me get signed into Skype and Team Viewer so she could check my computer/MicroGen. I think most of the problems I was having were "operator errors" but she checked everything out, updated my firmware (properly), and suggested I download a different version of the siftware. My MicroGen seems to be running perfectly now. I really appreciate the time she spent with me but most of all her patience.
I was attended very kindly and very…
I was attended very kindly and very very patiently by Kelly who responded all my doubts and make everything I needed to accomplish my purchase As always it's a pleasure to do business with this company. THank you very much
There people at HeaWea are amazing…
There people at HeaWea are amazing always willing to go beyond to accommodate...I misplaced my cables and they offered to send new ones at no charge...🙏
Spooky2 Rife
Ahaharmony
Faithful Chemical
Tohmo