HeaWea

virginia stanescuBelgium · 1 review · Experienced 2024-03-19 · Posted 2024-03-19

Thank you Zoey for your time and…

Thank you Zoey for your time and patience with me:)

MicroGen generators are not only good, but their support is really exceptional!…

I brought MicroGen and it really help me with some ailments,on me and my family. When it was a support problem, not only they were quick and supportive, but also solve my problem very, very well. I really recommend this company from all my heart !!!

Thank you to Zoey

Thank you to Zoey, for your assistance with the Microgen! You are a True Professional and an asset to that company! Very Good and quick responses!

Zoey at Heawea was excellent

Zoey at Heawea was excellent, so responsive and helpful.

Great service & help form Jared

Sheridan RitchieAustralia · 1 review · Experienced 2024-01-22 · Posted 2024-01-22

Laura Tao has been assisting me

Laura Tao has been assisting me. I find her thorough, knowledgeable, courteous & very helpful. She’s very caring & reply’s very promptly to my emails.

My second Heawea device had a damaged lanyard

I purchased a second Heawea device for my daughter, but it arrived with a damaged lanyard. I am sure this is very rare. I contacted Heawea support who are replacing the damaged part and shipping it to me. I am looking forward to receiving it to provide it to my daughter for her use. My daughter's holistic doctor also has and uses a Heawea.

Support excellent Necessity to own a computer running only under Windows is very disapointed.

For the efficiency of the support by Kally Yao I'm very satisfied, But it is not correct to oblige your customers to buy a computer running under Windows. My personal computer works with Linux as more and more people. I don't understand why it's so difficult for you to propose a Microgen software running under Linux!!!!!!! It's why I put only 4 stars.

Marise LibchardAustralia · 1 review · Experienced 2024-01-03 · Posted 2024-01-03

Excellent customer service and technical support

Exceptional support and service provided by Lisa Zhang. By using team viewer and whats app, we were able to problem solve the issue through to a successful resolution. I am looking forward to using microgen. Great product, fabulous service by an exceptional company.

danielle van den oordNetherlands · 1 review · Experienced 2023-12-25 · Posted 2023-12-25

Great customer service

Great customer service! Really helpfull

I'm really impressed with the support…

I'm really impressed with the support I've received, especially from Sabrina, since I bought my MicroGen from Heawea. I really appreciate your patience and understanding. I'm also really excited about the potential of the MicroGen to improve my health. I'm hoping it will help me identify and eliminate any pathogens that are causing me problems. Overall, I'm super happy with my purchase and with the support I've received from you . I highly recommend your products and services to anyone looking for a way to improve their health. Thanks again for everything!

Maprang KantawangThailand · 1 review · Experienced 2023-12-09 · Posted 2023-12-09

Almost returning the product..

Almost returning the product due to some misunderstanding about how to use it, but thanks to the kind assistance of your customer service , now I'm keeping it and consider giving it a try. The best service I've ever experienced, willing to compromise and super informative. Shout out to customer service team, especially Vicky. 💕

Quick and efficient Customer Service

The info that I needed was quickly and efficiently provided by Lisa Zhang making it first class service rep and also reflecting positively on the company that hired and trained such an employee. Job well done. 👍👏👍👏👍👏

KARENUnited States · 5 reviews · Experienced 2023-10-31 · Posted 2023-10-31

Your support is of the highest quality…

Your support is of the highest quality and your products are incredible and as essential in everyday life as water. I’m so glad to have Spooky2 and MicroGen!

Excellent Customer Service

I received a completely satisfactory, accurate answer and help from Vicky. I am very satisfied.

Zoey Was Kind and Helpful

Zoey was kind and helpful. She took care of my problem right away. She went beyond what was normal to provide extra service and I very much appreciate it. Thank you.

Thank you Vicky for ur very amazing…

Thank you Vicky for ur very amazing support . You're a STAR

I Appreciate Great Customer Service

When I was getting ready to place my order I used the chat to see if there were any discounts available. They provided me with a discount code and stayed with me while I placed my order...then confirmed they had received it. Very patient and friendly representative. Excited to receive my HeaWea MicroGen!

Jaqi Au JaqiUnited States · 3 reviews · Experienced 2023-09-06 · Posted 2023-09-06

Zoey was very helpful in diagnosing a…

Zoey was very helpful in diagnosing a faulty Microgen. She jumped on WhatsApp and Teamviewer to remote access my computer and troubleshoot. I am happy to report that despite the time difference we were able to communicate rather seamlessly once we connected. Sat my unit went faulty, Monday night usa time we troubleshooted and now a unit may arrive by Friday. Chaffee Cline in the USA also helped during the weekend before sending me to Spooky 2 headquarters. Because I felt attended to I am confident to buy more Microgen units soon for my family. With 3 kids we can definitely benefit from more than one unit, but my youngest now sleep in the scalar field with me at night and we get or multivitamins and emf detox together every night. ♥️♥️♥️ thanks Zoey. Thanks also Kally Chloe and Vicky all who have helped me in the past.

Perry SantolociUnited States · 2 reviews · Experienced 2023-07-19 · Posted 2023-07-20

Chloe Ge provided me with excellent…

Chloe Ge provided me with excellent customer service to make sure my order was accurate and shipped out as soon as possible. I could tell that she cared. She also went out of her way to send me Paypal links and help me reset my account password that was locked up. Thank you again.