Holapick (www.holapick.com) has a 1.2 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has replied to 20% of negative reviews. Last updated 2026-10-24.
I placed an order worth $110.00 and gave my credit card number and it appeared all was good. Suddenly it tells me that there was a security issue with my card and the transaction was cancelled and I would be refunded. Huh? I immediately called my credit card company and sure enough, the transaction was sitting in my 'pending' file. I have an EXCELLENT credit rating so I was put through to the fraud department immediately. They assured me the transaction will not be posted, but I took a photo of the screen after my order was cancelled, just in case. The fraud department did say that some companies will not accept Capital One Mastercards. Not sure if this is the actual case though. I am awaiting a reply from Holapick. Since then I googled their name which led me here. Wow, I think I dodged a bullet! I will NOT be placing an order with them after all, no matter what!
I ordered several items for Christmas. I ordered them way before Thanksgiving and FINALLY after Christmas they arrived. The quality was horrible on all four items. I have emailed several times asking for a return address and have not received a reply. The company has absolutely NO CUSTOMER SERVICE!!!
This scam was "cozylove.com" last month...and there are probably more...wish they weren't, a lot of what they offer are items I'd like to have...."fool me once, shame on you...fool me twice, shame on me"!!! I noticed that the only great reviews are not from the USA...THANK YOU CHINA!!!
Google their name and read the reviews before ordering
Placed an order in Feb but only a partial shipment came. Quality was poor and not as advertised. Returned per their instructions (I paid return postage) and the package was returned to me undeliverable. I've been sending emails (I have copies) ever since and have been getting the runaround. I should have checked there reviews first because they are the worst reviews I have ever seen. I guess they change their name and address to stay under the radar. I have tried everything but can't get a person to talk to and all their return emails are computer generated. I have pictures, saved emails and proof they are not a legit company. Please work with me to stop this company from committing fraud to unsuspecting customers. They also use other names
The clothes are not what you see. They are cheap and the customer service in China is horrid. After 8 weeks of back and forth emails they finally sent me my order but it was all incorrect and then you cannot get in touch with them. My 3 things I ordered (glad I took a snapshot) are no where's close to what I ordered. This site is a SCAM. Stay away.
An appalling company to deal with.
Bad quality clothing and fabric nothing like photos on web site.
40 plus generic emails later and still NO refund. I would strongly recommend avoiding them if you don’t want to lose you money.
Reply from Holapick2020-12-25
Dear Sue Eagle：
Thanks for contacting us and sorry for keeping you waiting
My sincere apology for this situation. In order to protect your personal privacy, we have sent you a private message to your email: t********@gmail.com
Hope my explanation is able to assist you.
Please feel free to let us know if you have any further questions.
Here is our email address:[email protected]
I too have been scammed out of money they do not reply back and do not return your money . Made an order never received the item due to unavailability. They said they would refund me. It’s been 8 months and I still get no reply back or money back!! Buyer beware
.....Adding to this review as they replied back after seeing this!! Now they are trying to say my refund is expired! How does a refund expire when they never return your money! HOW DOES RETURNING YOUR MONEY EXPIRE! Yet there willing to give me a coupon to buy more!!! I don’t want anything from them but my money back for the product they never gave me in the first place!!!
Reply from Holapick2020-12-25
Dear Susan Paquin：
Thanks for contacting us and sorry for keeping you waiting
My sincere apology for this situation. In order to protect your personal privacy, we have sent you a private message to your email: c*******@gmail.com
Hope my explanation is able to assist you.
Please feel free to let us know if you have any further questions.
Here is our email address:[email protected]
I placed an $80 order on December 10 with Holapick. I have never heard from them again. I was assured at the time that this was an American product and would arrive before Christmas. They said the sizes are true. I've never been able to contact them again. Some scam site told me this isn't even really a company?
My credit card company is investigating this for me. They are trying to credit my account for the full amount. All of that is pending.
The company is Holapick. They continue to send me many emails advertising their clothes. I continue to write without response.
Reply from Holapick2020-12-21
Dear Terre Knoll：
Thanks for contacting us and sorry for keeping you waiting
For your order information, we have sent you a private message to your email: 3*****@gmail.com
Hope my explanation is able to assist you.
Please feel free to let us know if you have any further questions.
Here is our email address:[email protected]
I have not even bought anything from them. Firstly I am a man and secondly I do not like their items and thirdly would not buy from a seller with such a bad reputation.
All I want to do is to stop them sending so many emails. They do have an unsubscribe button but it does not do anything!!!
EDIT A reply from Holapick but still not unsubscribed !
Reply from Holapick2020-12-21
Dear Tony Glazier,
Anyway, we should really make an apology again for every single bit inconvenience might caused, and we are definitely going to make it to the best then.
Have a good day for you
On November 22 someone ordered a tee shirt using one of my PayPal debit cards. When I found out this, I emailed Holapick and asked them to cancel that order as I didn't place it.
I have never received the tee shirt nor the refund that they owe me $33.64.
I keep getting messages that they have received my request and that it's processing and will take 7 business days to process. I don't know what measure of time these scammers use, but it's surely not like the rest of the world.
They are pure scammers folks. They have no intention of refunding my money so I've escalated a complaint to PayPal as well as other agencies. Holapick can accept PayPal payments and that should be rescinded by PayPal immediately.
They think that since they are in Hong Kong and I'm in Tennessee, USA that there is nothing I can do to get my refund.
I've given up on getting t he $33.64 refund but I am filing complaints on evlery single website that offers reviews of scam businesses, the Federal Trade Commission in D.C., as well as any legitimate agencies in China that govern exports.
It is my hope to have their import capabilities impaired.
If you order from these scammers, expect shoddy goods, no goods, and no refunds.
They also go under other business names.
I've received messages from "LizelleB from Holapick.com via mandrillapp.com " and messages from "ORDERPLUS INTERNATIONAL LIMITED:.
If you have been scammed by these people, please take the time to file complaints.
Every single day for weeks now, maybe 2 months, I get 2-3 spam emails. I can't get rid of them. Holapick even emailed me asking for my order number after I complained in a review. I told them I didn't have an order number. Then they posted another spam asking for my email.
Reply from Holapick2020-12-16
DearMatilda：
Thanks for contacting us and sorry for keeping you waiting
My sincere apology for this situation. Could you please provide your order number to us, and we will check your order as soon as possible
Please feel free to let us know if you have any further questions.
Here is our email address:[email protected]
WORST company ever to do business with! The clothes are garbage (nothing like the pictures on their website) and they make it all but impossible to return for a refund. I emailed twice asking for the address to return items and they respond back but totally ignore my request. So I returned it to the address that was on the package sent to me and informed them that's what I was doing. Only after I sent it back do they tell me that I shipped it to the wrong address and can only refund me 50%. They also wanted the tracking number which I provided by way of a photo of the Canada Post receipt, Then they tell me that the tracking number is wrong and can't find it! They are total scammers. I wish that I had read the reviews beforehand. Learn from my mistake and steer clear of these ads placed on Facebook.
Reply from Holapick2020-12-12
Dear Renee Lacasse：
For your order 85920102876
Thanks for contacting us and sorry for keeping you waiting
My sincere apology for this situation. In order to protect your personal privacy, we have sent you a private message to your email: e********@yahoo.com
Hope my explanation is able to assist you.
Please feel free to let us know if you have any further questions.
Here is our email address:[email protected]
I only gave them 1 star so I could write this review. It should be -10 stars. They are BIG TIME SLIPPERY CROOKS. DO NOT ORDER FROM THEM. They sent me garbage clothes that look beautiful on the website & they suck you in. They don't tell you to get a refund the clothes have to be ret'd to China. I did this & they were ret'd to me. Cost me $259.71 shipping costs. They owe me US$253.85 & CAN$48.08 for clothes.
Reply from Holapick2020-12-12
Dear Nadene Hornibrook：
Thanks for contacting us and sorry for keeping you waiting
My sincere apology for this situation. Could you please provide your order number to us, and we will check your order as soon as possible
Please feel free to let us know if you have any further questions.
Here is our email address:[email protected]
SCAM SCAM SCAM
Wish.com products at Retail prices. Shows up as crap and the wrong sizes. Impossible to do returns that don't cost as much as the cloths. They offer to refund 10% of what you paid to keep it.
Stay away from this garbage site.
Updated: Despite their feedback about contacting me...they never did. Don't think that they care for even a second.
Reply from Holapick2020-12-12
Dear Bruce MacPherson：
For your order 859200612486
Thanks for contacting us and sorry for keeping you waiting
My sincere apology for this situation. In order to protect your personal privacy, we have sent you a private message to your email: b*******@gmail.com
Hope my explanation is able to assist you.
Please feel free to let us know if you have any further questions.
Here is our email address:[email protected]
From what i read all the customers have not received what they ordered. I have no purchesed nothing from them but have recently purchesed an item from another online store called AmiKiss. Its a new store but i worry it maybe the same people because i google searched an item i ordered and the only other place it showed up was on Holapick site. I understand both of them are located in Hong Kong even though they claim to have head offices in Cyprus and UK respectively. If i dont receive my items on time or receive something other than what i ordered i will be contacting Hong Kong police and reporting it as scam. It is possible to do that online as i already checked. Also visa can dispute the payment and get the money back from what i understand. I hope they wont scam any more people.
Reply from Holapick2020-12-12
DearHanna P:
Thanks for contacting us and sorry for keeping you waiting
My sincere apology for this situation. Could you please provide your order number to us, and we will check your order as soon as possible
Please feel free to let us know if you have any further questions.
Here is our email address:[email protected]
Holapick sends me 2-3 emails a day and has been doing so for many many weeks. They go into spam and I delete them. I can't make them stop.
Reply from Holapick2020-12-07
Dear Matilda：
Thanks for contacting us and sorry for keeping you waiting
My sincere apology for this situation. Could you please provide your order number to us, and we will check your order as soon as possible
Please feel free to let us know if you have any further questions.
Here is our email address:[email protected]
one star is too good. I spent over 250 on a pile of junk that I donated to charity. Cheap, thin garbage that looks nothing like the photos. Absolutely do not waste your time or money. Has made me anxious about ever buying clothes on line again.
Reply from Holapick2020-12-07
Dear Nina：
Thanks for contacting us and sorry for keeping you waiting
My sincere apology for this situation. Could you please provide your order number to us, and we will check your order as soon as possible
Please feel free to let us know if you have any further questions.
Here is our email address:[email protected]
Stay AWAY FROM THESE SOBs the product you receive is NOT the product you see when you are ordering!! It's all ripoff ---GARBAGE FROM CHINA!! They create mock clothing from what appears to be nice looking apparel and when you try to return merchandise it's let's make a deal !! 10% then 20% then 30 % of your money offered but NEVER 100%
Reply from Holapick2020-11-25
Dear Jim Crispo：
Thanks for contacting us and sorry for keeping you waiting
My sincere apology for this situation. Could you please provide your order number to us, and we will check your order as soon as possible
Please feel free to let us know if you have any further questions.
Here is our email address:[email protected]
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