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Home & Garden

Houzz

200 reviews

3.0200 reviews
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About Houzz

Data updated
Website
www.houzz.com
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
116 reviews
Replies to negative
1% (1/98)
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Is Houzz legit?

Houzz (www.houzz.com) has a 3.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 48% give 1 star; The business has replied to 1% of negative reviews; 116 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

G
Gail Korner · 1 review · Verified · Experienced 2025-07-22 ·

Price was better then anywhere else (3…

Price was better then anywhere else (3 different stores) for the same exact chairs!

R
Rosalia Beltran · 1 review · Verified · Experienced 2025-07-23 ·

Excellent check out!

D
Donna O'Reilly Einemann · 1 review · Verified · Experienced 2025-07-22 ·

Shopping for home essentials made easy

Shopping for home essentials made easy! HOUZZ.COM is the BEST!

M
Marcie Sothern Gorman-Althof · 2 reviews · Verified · Experienced 2025-07-23 ·

This website made it very easy to find…

This website made it very easy to find what I was looking for and order it!

S
Saundra Degges · 5 reviews · Verified · Experienced 2025-07-21 ·

I have ordered from Houzz several times…

I have ordered from Houzz several times and have never been disappointed.

K
Krista Jenkins · 3 reviews · Verified · Experienced 2025-07-22 ·

Super excited to receive my items

Super excited to receive my items. Shopping was easy and phenomenal pricing.

C
Charles Jackson · 2 reviews · Verified · Experienced 2025-07-20 ·

Good variety and prices

H
HU- · 3 reviews · Verified · Experienced 2025-07-21 ·

Quick

Quick, easy

T
Thomas DePlonty美国 · 3 reviews · Verified · Experienced 2025-07-21 ·

Vanity Pending - To Be Determined…

Great would mean the merchandise is in hand with no damage. This is just another internet purchase and we will see how it goes. Houzz checkout process is excellent. The delivery process can't compare to Amazon but I understand you need to deal with a common carrier with many variables, so we will wait and work with your folks.

M
Mildred Carstensen · 1 review · Verified · Experienced 2025-07-20 ·

GOOD PRODUCTS

GOOD PRODUCTS; EASY ORDER WITH APPLE PAY

N
Nick Seboa · 1 review · Experienced 2025-07-21 ·

Misleading, Poorly Managed, and a Total Waste of Money – Avoid Houzz

We run Pimlico Bathrooms, a high-end bathroom refurbishment company in London, and our experience with Houzz has been nothing short of a disaster. From the outset, the sales pitch sounded promising — we were told we’d receive a steady stream of qualified leads and that Houzz would boost our visibility among homeowners looking for premium bathroom design and refurbishment. In reality, we received either irrelevant or extremely poor-quality leads. Most never responded, and those who did were clearly not in our target market. Whenever we raised concerns, we were simply told to “post more pictures” and “improve the listing.” This was frustrating, as our profile was already professional, visually strong, and well-maintained. Their feedback was dismissive and generic — offering no real strategy, support, or accountability. The real problem lies in the way Houzz handles their contracts and billing. The terms are unclear and deliberately vague. There is little to no transparency around how to cancel or change your plan, and once you're in, you're stuck paying for a service that fails to deliver. Support was slow, unhelpful, and at times outright condescending. Houzz appears far more interested in locking businesses into recurring payments than in helping them grow. It feels like a money-grabbing operation with zero concern for results or client satisfaction. We’ve worked hard to build a premium brand in a competitive London market, and partnering with Houzz has done nothing but waste time, money, and energy. Our strong advice to any other design or refurbishment firm — especially in the luxury sector — is to stay well away.

Reply from Houzz2025-07-22

Hi Nick, Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with your experience with Houzz Pro. If you need assistance from our team, please reply to the existing correspondence. Our team is here to help. Sincerely, The Houzz Team

t
tjohnson · 1 review · Verified · Experienced 2025-07-21 ·

Easy website

Easy website - good prices.

L
Lurie Melvin David For M B Lurie Revocable Trust · 6 reviews · Verified · Experienced 2025-07-21 ·

great site for best selection of…

great site for best selection of products.

l
ldtincognito · 1 review · Verified · Experienced 2025-07-20 ·

Great quality design products

Ease of ordering, value priced, good quality and tasteful.

L
Lana · 3 reviews · Verified · Experienced 2025-07-21 ·

website super easy to navagiate

website super easy to navagiate! Great photos. easy checkout

H
Homz4U · 4 reviews · Verified · Experienced 2025-07-21 ·

Ease of finding esactly what I wanted

Ease of finding esactly what I wanted, simple to order, good site navigation.

c
ceilifinnigan · 1 review · Verified · Experienced 2025-07-20 ·

Great softwear

Great soft wear. Sure wish I could get it sooner, though. 3 sooner days for $23.00 doesn’t seem like much of a deal. Thanks, Christy

B
Bernie H · 1 review · Verified · Experienced 2025-07-20 ·

Paypal not working on houzz app

Could not get to PayPal on aHouzz app. Never loaded.

Reply from Houzz2025-07-22

Hi Bernie, Thank you for sharing your feedback. We are sorry to hear that your PayPal is not being accepted at checkout. If you continue to experience this issue, please reach out to us through help.houzz.com. Sincerely, The Houzz Team

J
Janette · 6 reviews · Verified · Experienced 2025-07-20 ·

Love the selections

C
CMS · 4 reviews · Verified · Experienced 2025-07-20 ·

Easy to order.