IGP.com (formerly known as IndianGiftsPortal.com) is India’s largest multi-category gifting company, providing one of the best curated collection of gifts, flowers, cakes & personalized products for all personal occasions & festivals. The firm has a global footprint with almost half of its orders originating from outside of India and almost one-third of its orders getting delivered internationally to more than 90 countries across the globe. IGP has brought to consumers India’s first ever Gift Discovery platform, taking a massive leap forward in addressing consumers’ gifting needs. IGP is the exclusive India partner of Interflora, the world’s largest floral gifting company. The Company is headquartered in Mumbai and has its warehouses in Lucknow, Jaipur, Mumbai and California.igp.com was formerly known as indiangiftsportal.com
Is IGP.com - India's Largest Online Gifting Store legit?
IGP.com - India's Largest Online Gifting Store (www.igp.com) has a 1.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-09-03.
Fungus-contaminated cake delivered by IGP on our wedding anniversary — completely unacceptable and unsafe for health. Even more disappointing was their irresponsible response and lack of accountabilit
Very disappointing and unsafe experience with IGP. A fungus-contaminated cake was delivered for our wedding anniversary celebration. This is not just poor service, it is a serious food safety issue that could affect health of family and guests. Even after sharing photos and complete order details, the response from IGP was insensitive and irresponsible. Instead of accepting accountability, they are hiding behind policies. Completely unacceptable quality control from a reputed brand. Consumers should be very careful before ordering food products from IGP.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-19
Hi Samir, we sincerely apologize for your experience and understand your concern regarding the issue. We have already shared an email with the refund details to the sender. Kindly request you to check with them once. Please feel free to reach out to us for any further assistance.
Very Great service . Really . I am ordering cake and gifts from many years . On time delivering as well as very positive staff . All people should order from them . Highly Recommended.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-18
Hi Ruhi, Thank you so much for your wonderful feedback and continued trust in us over the years! We’re delighted to know that you’ve had a positive experience with our timely deliveries and supportive staff. Your recommendation truly means a lot to us and motivates us to keep delivering smiles. We look forward to serving you again soon!
Worst
...very unprofessional behaviour of ignorance and unfulfilled order by self cancellation without informing me
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Nisha, we sincerely apologize for the delay and the inconvenience caused with your recent order. This is not the experience we aim to provide. We have initiated a refund and shared the confirmation on your registered email address.
Order place kiya IGP.com se, delivery kaafi slow thi, promised time se 2 din late aaya. Product packaging thodi damaged thi aur jo quality expect ki thi, wo bilkul nahi mili. Customer support bhi slow respond kar raha tha.
Overall, disappointed experience. Next time shayad kisi aur gifting site se order karenge.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Jena, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
3rd class experience, it used to be good now its not that good. I order different flavour and they don't have, instead they sold old 3rd category product. not fresh. 500 ka just 200 gm product not worth that too not fresh.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi there, we understand that the order was placed for an important day whereas it didn't turn up the way you wanted. Please accept our sincere apology for all the hassles you have been through due to this order. Please share the order details so that we can gather more information and work towards a resolution.
Worst,worst,worst experience I had in igp no proper response no update not delivering the product on time no response in WhatsApp and mail waste company I don’t know why they run this company after 10 days they are saying stock not available
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Latha, we sincerely apologize for the inconvenience and frustration caused by your experience. This is certainly not the service standard we aim to deliver. Please share your Order ID so we can look into this and assist you further at the earliest.
Worst service
They don't deliver on time
If you have 3 to 4 hous to bother your self by chatting with their custom service then you can order.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Bela, we sincerely apologize for the delay in delivering your order. We understand how inconvenient this can be, and we truly appreciate your patience and understanding during this time. We are pleased to inform you that your order has been successfully delivered.
My order of cake was not delivered and instead they sent me a POD of cake delivered which I didn’t even order..even check with my family if the order was delivered but it was not..customer service is ridiculous..they just sent you messages but no one wants to talk about it…so disappointed..it was a cake I ordered for Mother’s day and they ruined it…I even deleted my account….
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Bharat, we sincerely apologize for the disappointment caused by your recent experience with us. Our chat team have shared the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Bad site, Flowers delivered after 2 days of committed date. Useless site spoiled the day, they dont care about delivery dates etc, never going to order again.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Parag, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email outlining the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
I ordered a Mother’s Day cake and flowers from IGP. I was charged immediately but nothing was delivered. It’s been 3 days.
I’ve called, emailed, and messaged many times – ZERO response from customer service. Yet I keep getting automated emails asking for feedback on items I never received.
This feels like a scam when no one replies or takes responsibility. I am now asking for a full refund.
Totally disappointed with the service. Would not recommend for time
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Renu, we sincerely apologize for the disappointment caused by your recent experience with us. Our chat team have shared the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
The worst app ever..i ordered gift for mothers day andit was supposed to deliver bekfre 1 week..now its 1 week l late already..and they never receive calls
.and dont know even how to talk..the worst worst app ever..i wont recommend igp ever to someone .
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Neha, we sincerely apologize for the inconvenience caused with your Mother’s Day order. This is not the experience we aim to provide. We have initiated a refund and shared the confirmation on your registered email address.
Worst portal ever. No updates were provided and order wasn’t fulfilled- despite trying to chase them the entire day. No way of calling them, nobody responds to their WhatsApp number or emails. Absolutely horrendous. Save yourselves the torture and never place an order here- total shit show.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Aditi, we sincerely apologize for the disappointing experience and the inconvenience caused with your Mother’s Day order. This is certainly not the level of service we aim to provide. Please share your Order ID with us so we can investigate the matter thoroughly and assist you further.
I am extremely disappointed with the experience I had with this order, and I honestly feel like customers deserve to know exactly what happened before deciding to buy from this company. From beginning to end, this has been one of the most frustrating and unacceptable online shopping experiences I have dealt with in a very long time.
To start with, the order arrived more than twenty four hours late. Delays can sometimes happen, and most reasonable customers understand that unexpected situations occur, but the problem here was the complete lack of communication and professionalism. I received no proper updates, no apology, and no real explanation about why the delivery was delayed. When customers spend their money and trust a company to provide a service, the least that should be expected is honest communication and respect for their time. Instead, I was left waiting with no useful information at all.
Unfortunately, the delay turned out to be the least disappointing part of the experience. When the package finally arrived and I opened it, I was genuinely shocked by what had been sent to me. The item looked absolutely nothing like the product that was advertised online. The photos and descriptions on the website created a completely different expectation, but the reality was poor quality, badly presented, and honestly disgusting. It felt misleading and deceptive.
This was not a small difference where maybe the color was slightly off or the packaging had changed. The actual product itself looked cheap, badly made, and far below the standard that had been shown in the advertisement. Customers rely on product photos and descriptions when making purchases, and when the company sends something completely different, it destroys trust immediately. I feel like I paid for one thing and received something entirely unrelated.
What makes the situation even worse is the lack of accountability afterward. I expected customer service to respond quickly and take the complaint seriously considering how unacceptable this situation was. Instead, I have felt ignored and dismissed. There seems to be no urgency to resolve the problem or even acknowledge how frustrating this experience has been for me as a paying customer. That level of poor customer support only makes the entire situation even more disappointing.
At this stage, I feel completely justified in leaving a negative review and sharing my experience publicly. People should know when a company fails to deliver what it promises. I will continue posting honest reviews and updating people about this experience until someone from the company finally responds and properly addresses the issue. Customers should not have to chase a business for basic accountability after receiving poor service and a misleading product.
I strongly recommend that anyone thinking about ordering from this company be very careful. Based on my experience, there is a serious risk that your order may arrive late and that the product you receive may not match the advertisement at all. No customer should have to spend money only to end up feeling disappointed, frustrated, and ignored afterward.
I truly hope the company eventually decides to take responsibility, improve its customer service, and fix situations like this properly instead of avoiding complaints. Until then, I cannot recommend this business to anyone. This experience has been frustrating, disappointing, and completely unacceptable from start to finish, and I genuinely regret placing this order in the first place.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Daaman, we’re sorry to hear about your recent experience. Please share your Order ID so we can look into this and assist you further at the earliest.
I had ordered flowers for mother’s day but they didn’t deliver it. been chasing them from past 2 days but no one replies. there whatsapp has AI assistance which is of no use. pathetic customer service. they give no response. will never order from them.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Anuja, we sincerely apologize for the delay and the inconvenience caused with your Mother’s Day order. This is not the experience we aim to provide. We have initiated a refund and shared the confirmation on your registered email address.
I received two gifts from my son in UAE, first on my anniversary in Jan26 where printing on mugs were wrongly spelled. Second gift on mothers day where one item is missing.
Informed my relatives and friends not to use this service.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Mohammed Sharif, we sincerely apologize for the inconvenience and disappointment caused with your recent orders. This is certainly not the experience we aim to provide. We have initiated a refund for the missing item and shared a confirmation with the sender on their registered contact number. We truly regret the errors in both orders and appreciate your feedback, which will be reviewed internally to help us improve our service quality.
I wish I could give them zero. Between the incorrect order, rude delivery service, delayed cake, and complete lack of proper customer support, this experience has been beyond frustrating. Ignoring complaints and deleting comments instead of taking responsibility only makes things worse.No wonder if the owner is like that who turned off his comments, what you can expect from the support team. Opening different companies and doing the same shitty things won't really help you grow.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Jasleen, we sincerely apologize for the disappointment caused by your recent experience with us. Our chat team have shared the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Ord: 18310609 Pathetic Service – Fake Delivery Status and No Cake Delivered
Ord: 18310609 Pathetic Service – Fake Delivery Status and No Cake Delivered
Extremely disappointed with your service. I placed this order for Mother’s Day expecting it to be delivered before 11 PM, but it was never delivered on time. What made it worse is that I received a false “Order Delivered” notification while the cake had not even arrived.
This completely ruined a special occasion for our family. If you cannot fulfill orders on time, especially on important days like Mother’s Day, you should not promise delivery slots you cannot manage.
Very unprofessional service, poor communication, and misleading delivery updates. This was one of the worst ordering experiences I’ve had.
Absolutely disgusting service. You people had one job — deliver a Mother’s Day cake on time — and you completely failed. Not only was the order not delivered before 11 PM as promised, but you also falsely marked it as “Delivered” when nothing had arrived.
This is not just poor service, it is outright misleading and irresponsible. You ruined an important emotional moment for our family and caused unnecessary stress on a special day.
If your delivery system is this unreliable, stop taking orders you clearly cannot handle. This has been one of the most frustrating and unprofessional experiences I have ever had with any service.
Never ordering from you again, and I will make sure others know about this pathetic experience as well.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Santhosh, we sincerely apologize for the inconvenience and frustration caused. Our team has initiated a complete refund and shared the confirmation on your registered email address. Please feel free to get back to us if you need any further assistance.
I ordered a Mother’s Day gift through IGP, and it was never delivered. This is extremely irresponsible and unacceptable. I trusted your website for a special occasion, and you completely ruined the experience. I have no idea why I even ordered from IGP. Pathetic service, poor reliability, and a very disappointing experience. I will never use IGP again, and I strongly recommend others not to waste their money on this app.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Jas, we sincerely apologize for the delay in delivering your order. We understand how inconvenient this can be, and we truly appreciate your patience and understanding during this time. We are pleased to inform you that your order has been successfully delivered.
This has been one of the most frustrating online shopping experiences I have ever had. I placed an order with this company expecting a professional service and timely delivery, but unfortunately the entire experience has been extremely disappointing.
After taking full payment, the company failed to deliver the product as promised. What makes the situation even worse is the complete lack of communication and customer support. Multiple emails, WhatsApp messages, and follow-ups have gone unanswered. There has been no proper update, no accountability, and no effort made to resolve the issue.
When customers spend their hard-earned money on gifts, especially for important occasions, they expect honesty, reliability, and at the very least a response. Instead, this company has shown complete disregard for customer service and professionalism.
I would strongly advise others to think carefully before ordering from this business. Based on my experience, once they receive payment, getting any form of communication or support becomes extremely difficult. This experience has caused unnecessary stress, disappointment, and inconvenience.
Very poor service and highly unprofessional handling of customers.
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Avneet, we sincerely apologize for the disappointing experience and the inconvenience caused with your Mother’s Day order. We are pleased to inform you that your order has now been successfully delivered.
I was very disappointed - my daughter had placed an order on Mother’s Day and not only did the delivery not happen but I received a polite shrug off saying check with your neighbours - we have delivered it!!!! No proof of delivery or any effort made ! Very sad !
Reply from IGP.com - India's Largest Online Gifting Store2026-05-15
Hi Sangeet, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
