IGP.com (formerly known as IndianGiftsPortal.com) is India’s largest multi-category gifting company, providing one of the best curated collection of gifts, flowers, cakes & personalized products for all personal occasions & festivals. The firm has a global footprint with almost half of its orders originating from outside of India and almost one-third of its orders getting delivered internationally to more than 90 countries across the globe. IGP has brought to consumers India’s first ever Gift Discovery platform, taking a massive leap forward in addressing consumers’ gifting needs. IGP is the exclusive India partner of Interflora, the world’s largest floral gifting company. The Company is headquartered in Mumbai and has its warehouses in Lucknow, Jaipur, Mumbai and California.igp.com was formerly known as indiangiftsportal.com
Is IGP.com - India's Largest Online Gifting Store legit?
IGP.com - India's Largest Online Gifting Store (www.igp.com) has a 1.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-09-03.
Very bad experience with IGP. order was supposed to be done by 9am-1pm but received at 6pm. And the delivery person asked extra 200 RS for delivery. The service received is very bad
Reply from IGP.com - India's Largest Online Gifting Store2026-07-09
Hi Akhila, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Very impressed with the service and quality of flowers. Thank you for making the occasion so memorable. Special thanks to Rahul for the late night delivery.
Reply from IGP.com - India's Largest Online Gifting Store2026-07-09
Hi Indrani, Thank you for your wonderful feedback! We're delighted to know you were happy with the service and the quality of the flowers. We're glad we could help make your occasion memorable!
I had a very disappointing experience with IGP. I ordered a Father's Day gift for my father, but they delivered the wrong product, completely ruining the occasion. Father's Day is a special event, and because of their mistake, my father did not receive the gift I had carefully chosen for him.
To make matters worse, despite raising the issue with their customer support, IGP has still not refunded my money. The lack of accountability and poor customer service has been extremely frustrating.
I expected much better from a company that specializes in gift deliveries. Delivering the wrong product and then failing to process a refund is unacceptable. I would not recommend IGP to anyone looking for reliable service, especially for important occasions.
Reply from IGP.com - India's Largest Online Gifting Store2026-07-07
Hi Rajni, We sincerely apologize for the inconvenience caused due to your recent experience. It was never our intention to let you down. We have shared the best possible resolution over mail and would request you to check with the same.
Very bad experience.
The flowers went fresh.
Flower food missing.
Happy birthday sign missing.
After eating the cake, we felt unwell.
customized message didn't fit the heating card.
Reply from IGP.com - India's Largest Online Gifting Store2026-07-04
Hi there, we sincerely apologize for the inconvenience and frustration caused by this experience. This is certainly not the level of service we aim to provide.
We would like to look into your concern and assist you further. Kindly share your order details here or at [email protected] so that our team can investigate the matter and provide an update at the earliest.
I had placed an order for flowers and a cake for my daughter’s birthday. Before I completed the payment, I received a call from customer care team asking why the payment had not yet been made. During that call, I specifically clarified whether delivery was available to the destination address and whether it would be delivered before 10:00 PM. Representative confirmed that delivery was available and assured me that the order would reach before 10:00 PM. Based on this assurance, I proceeded with the payment.
After placing the order, I repeatedly tried to track it through their website and mobile application, but no tracking information was available. I then contacted multiple customer support agents through chat. None of them could provide any information about the status of my order. Finally, one of the agents informed me that the order could not be delivered because our company does not provide delivery service to that area.
It is unacceptable.they have accepted my order and payment after confirming delivery availability, only to later state that delivery was not possible. This caused immense disappointment as the gifts were intended for my daughter’s birthday and became completely useless due to your failure.
The chat agent offered to cancel the order and credit the amount to your wallet. I clearly refused and requested a refund to my original payment method. Since then, I have only been informed that the matter has been escalated and that someone will contact me within 72 hours. I have also sent an email requesting cancellation and a refund, but I have received n response.
Reply from IGP.com - India's Largest Online Gifting Store2026-07-04
Hi Lekshmy, we sincerely apologize for the inconvenience and disappointment caused. As requested, we have processed the refund to your original mode of payment, and the refund details have been shared with you via email. We appreciate your feedback and regret that we could not provide the experience you expected.
Frauds...deliver only at their convenience...0 empathy, 0 customer service
I placed the order for a bouquet to be delivered in the first half of the day.
But to my utter surprise, the bouquet was never delivered. The whole day passed and the delivery was not done. No message, no mail, no update from their end.
This is extremely unprofessional and disappointing. It was meant to make somebody's day special. This is literally playing with people's emotions.
On chat, nobody helps.
This is unacceptable!!
IGP SUCKS
Reply from IGP.com - India's Largest Online Gifting Store2026-06-30
Hi Richa, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
As the name you have, I have received gift in time with smiles. Thanks to your team igp.
Reply from IGP.com - India's Largest Online Gifting Store2026-06-30
Hi Alkesh, Thank you so much for your wonderful feedback! We're delighted to know that your gift was delivered on time and brought smiles, just as we aim to do. Your kind words mean a lot to our team and motivate us to continue creating memorable gifting experiences. We look forward to serving you again soon!
Very disappointed with this order, received broken cake and no resolution given by the team and waste of money. Recommend not to buy any cakes from IGP
Reply from IGP.com - India's Largest Online Gifting Store2026-06-29
Hi Suma, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
My daughter's birthday cake not delivered and their customer care is saying bits delivered and there is no one to resolver the issue ta their end, every Hong through what's app char. Such a ridículos thing. Not expected at all. They are not easy to say anything about refund.
Reply from IGP.com - India's Largest Online Gifting Store2026-06-29
Hi Shreyanshi, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
I ordered flowers on same day as they promise on site but failed delivery so I claim for refund which is our right. But first they not answering i repeatedly message then suddenly got fraud message order delivered in just 15minutes which is just impossible
And from 4days i claim my refund but either they not answering or they refused to refund amount
So be ware from this fraud site
I sincerely request all not buy any order from these fraud and criminal mind people
Save your hard learning money
Need to file cyberpolice case on these fraud people so teach lesson to these fraud people
Reply from IGP.com - India's Largest Online Gifting Store2026-06-29
Hi Karan, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Fraud company, i ordered flowers for my sister house warming 4 days ago still not delivered and no response from support. You will lose both respect and money if you believe these scammers.
Reply from IGP.com - India's Largest Online Gifting Store2026-06-29
Hi Shankar, we sincerely apologize for the inconvenience and frustration caused by this experience. This is certainly not the level of service we aim to provide.
We would like to look into your concern and assist you further. Kindly share your order here or at [email protected] so that our team can investigate the matter and provide an update at the earliest.
Terrible customer service the flowers were a day late and old !
Reply from IGP.com - India's Largest Online Gifting Store2026-06-25
Hi Cline, we sincerely apologize for your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at [email protected], and we will investigate the issue and assist you further at the earliest.
Placed an ordered for a Father's day gift to be delivered on February 21st. The order was never delivered but marked as delivered by the company. After complaining, they promised to deliver the order the next day, but still did not deliver. I have requested for a full refund, and they offered to refund in their IGP wallet. I have asked for refund for full refund to my original payment method and they stopped responding to my requests. So, basically they did not fulfill my order and stole my money.
Reply from IGP.com - India's Largest Online Gifting Store2026-06-25
Hi Sanjeev, we sincerely apologize for the disappointment caused by your recent experience with us. Our chat team have shared the refund details and kindly request you to check the same at your convenience. Please feel free to get back to us.
My order was delayed and when I asked for refund and they said I am late because complaint window is closed for my order. They never notified me if there was any issue with the order. I wish I read the reviews before I used this website. I think indian sites never be improved.
Reply from IGP.com - India's Largest Online Gifting Store2026-06-23
Hi Sumi, we sincerely apologize for your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at [email protected], and we will investigate the issue and assist you further at the earliest.
"I was very disappointed with the quality of cakes I received.I ordered two for Father's Day,but unfortunately,neither was edible.It was a poor experience and waste of $25.I cannot recommend this business to others."
Reply from IGP.com - India's Largest Online Gifting Store2026-06-24
Hi thete, we sincerely apologize for your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at [email protected], and we will investigate the issue and assist you further at the earliest.
Horrible customer service, please avoid them at all cost. Ordered mother day portrait from them to be delivered in India from Singapore, they delivered the wrong one with someone else’s photos. We returned the portrait and tried to contact customer service from 2 countries and no one responded. The poor delivery guy said he will try to redeliver the correct portrait but with such a pathetic company behind him , he never did. We never got a refund, never got the correct portrait and never heard from customer service in either country on any channel (WhatsApp, call, message, social media, email). So yes it was a data nightmare (what if they delivered my family portrait to someone else?!!) and we never even got an apology!
Reply from IGP.com - India's Largest Online Gifting Store2026-06-22
Hi Anisha, we sincerely apologize for your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at [email protected], and we will investigate the issue and assist you further at the earliest.
i ordered three fridge magnets(white one's)
they are the most perfect magnets not small not big
just perfect
also the picture quality is amazing
thnks
Reply from IGP.com - India's Largest Online Gifting Store2026-06-22
Hi Ani, Thank you so much for your wonderful feedback! We're delighted to hear that you loved the fridge magnets and that the size and picture quality met your expectations perfectly. We truly appreciate your support and look forward to serving you again soon!
I placed the order for Father’s Day to be delive On 21st June, but on 22 nd June, they cancelled the order with the note that the address was incorrect. How that could be because my father even shared the house location with the delivery guy as well. That was disappointing.
When I reached out to the support team to inquire about it, I got connected with Chitra, she was really helpful and refunded me the funds for the order and I placed the order again and she promised me to keep an eye on the order delivery personally. That was so nice of her :)
Overall, great customer service but not good delivery service
Reply from IGP.com - India's Largest Online Gifting Store2026-06-23
Hi Japneet, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the delivery issue. We are glad to hear that our team was able to assist you and provide a satisfactory resolution. Your appreciation will be shared with her. We also value your feedback regarding our delivery service and will share it with the concerned team for improvement.
Never order from this store, especially if it’s for a special occasion. I have ordered twice and both times the order was delayed. I requested delivery between 6 am to 2 pm and the order was either never delivered or delivered at 10 pm at night
Both occasions were ruined because of them
On top of that, they refuse to take accountability
They will not answer your calls and only talk on chat and even on chat there’s an AI bot that keeps repeating the same thing
They refuse to give refunds or any future discounts.
Absolutely horrible service. Please avoid ordered from them. FnP and other gifting sites are far better
Even the quality of their flowers and gifts is bad
Reply from IGP.com - India's Largest Online Gifting Store2026-06-22
Hi Aanchal, we sincerely apologize for your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at [email protected], and we will investigate the issue and assist you further at the earliest.
I had already selected the delivery slot from 11 AM to 6 PM, but my order was not delivered within the promised time. When I called the delivery agent, he clearly told me that my order would be delivered within 1 hour. After that, the tracking status kept showing “arrived at location” for around 10 minutes, but instead of delivering the order, it was suddenly cancelled. This is highly unprofessional and misleading. First, the committed delivery slot was not followed, then false assurance was given by the delivery agent, and finally the order was cancelled even after showing that it had reached the location. I need refund
Reply from IGP.com - India's Largest Online Gifting Store2026-06-22
Hi Shikha, we sincerely apologize for the inconvenience and frustration caused by this experience. This is certainly not the level of service we aim to provide.
We would like to look into your concern and assist you further. Kindly share your order details and the registered email address or contact details associated with the order so that our team can investigate the matter and provide an update at the earliest.
