IGP.com (formerly known as IndianGiftsPortal.com) is India’s largest multi-category gifting company, providing one of the best curated collection of gifts, flowers, cakes & personalized products for all personal occasions & festivals. The firm has a global footprint with almost half of its orders originating from outside of India and almost one-third of its orders getting delivered internationally to more than 90 countries across the globe. IGP has brought to consumers India’s first ever Gift Discovery platform, taking a massive leap forward in addressing consumers’ gifting needs. IGP is the exclusive India partner of Interflora, the world’s largest floral gifting company. The Company is headquartered in Mumbai and has its warehouses in Lucknow, Jaipur, Mumbai and California.igp.com was formerly known as indiangiftsportal.com
Is IGP.com - India's Largest Online Gifting Store legit?
IGP.com - India's Largest Online Gifting Store (www.igp.com) has a 1.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-09-03.
Order #18914440 wasn’t received by my family. I asked IGP support team to provide the name and place where parcel is delivered they have nothing I asked for.
Its been about a month I asked them to resolve issue but they claim parcel delivered and customer is liar in indirect way. It is not safe site to choose anymore.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-08
Hi Harpreet, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email outlining the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Worst service in India. They said they'll deliver the order between 9PM to 1AM. No delivery ofcourse. They even assigned a driver to the order but after 10 mins of assignment when I checked, I got the status as canceled (which I never did). I contacted support and they said they've "escalated" the issue and the order would be delivered on time. Now they're not responding to me on any of their support channels. Safe to assume it's a total scam site.
P.S. my order number is 19117710.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-06
Hi Vaibhav, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
I love the way that they carry the gift and present on time
Reply from IGP.com - India's Largest Online Gifting Store2026-08-03
Hi Ekanadam, Thank you for your lovely feedback! We’re delighted to know you appreciated the presentation and timely delivery of your gift. Your kind words mean a lot to us, and we look forward to making more moments special for you.
My friend really loved the cake ,I sent her...she said it was ' absolutely yummy & delicious "
Reply from IGP.com - India's Largest Online Gifting Store2026-08-02
Hi there, we are delighted to hear that your friend loved the cake and enjoyed it! Thank you for sharing this wonderful feedback with us. We look forward to making more special moments sweeter for you in the future. 😊
The image on igp app and the image of cake when delivered to the destined location was same. Cake was in neat and presentable manner. Hygiene standards were maintained. Rest, the taste was amazing and delicious. It's the perfect to gift your closed ones. Very happy....
Reply from IGP.com - India's Largest Online Gifting Store2026-08-03
Hi Hasti, Thank you so much for your wonderful feedback! We're delighted to know the cake met your expectations in terms of presentation, hygiene, and taste. Your kind words mean a lot to us, and we look forward to making many more special moments memorable for you and your loved ones. 😊
1 Star – Terrible Customer Service and No Accountability
I ordered a birthday gift for my friend, but although the order was marked as delivered, it was never actually delivered.
Over the next three days, I received completely contradictory responses from customer service. One representative said a re-delivery could be arranged, another said it couldn’t, then another said it could again. After all of that, they finally admitted that although the system showed the order as delivered, it had not actually been delivered.
I’ve been trying to resolve this since 22 July at 6:41 AM (UK time), and after almost three days of slow back-and-forth messages, the issue was still unresolved. Every response took hours, making an already frustrating situation even worse.
By the time they offered to re-deliver the gift, it was pointless because my friend’s birthday had already passed and I’d already bought an alternative gift. Instead of refunding the card I originally paid with, they only offered IGP Wallet credit, which I did not want. After this experience, I have no intention of using their service again.
The whole experience was disorganised, stressful, and incredibly disappointing. If you’re ordering a gift for an important occasion, I would think twice before using this company.
Reply from IGP.com - India's Largest Online Gifting Store2026-07-25
Hi Shruti, We apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to let you down. We have shared the resolution via WhatsApp chat and would request you to kindly check with the same. Please feel free to get back to us.
On time delivery excellent packaging nd yummy cake..
I will definitely buy my cakes from here again.
Reply from IGP.com - India's Largest Online Gifting Store2026-07-23
Hi Maria, Thank you for your wonderful feedback! We're delighted to know you loved the on-time delivery, packaging, and the cake. Your kind words have been shared with our team. We look forward to serving you again soon.
Delivered one product before delivery date and then deliver the cake at all. They also accepted their mistake at first that they didn’t deliver. I asked for refund and suddenly as per them it was delivered and they are asking for proof.
Their service and support team are both abysmal
Reply from IGP.com - India's Largest Online Gifting Store2026-07-23
Hi Anshul, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
The absolute worst.
Never have I ever come across such an incompetent company. They did everything possible to ruin my wife’s birthday. I requested a midnight delivery, they charged for it, didn’t do it. They promised to deliver next day between 9 to 1pm, didn’t do it. 4 different people asked for the permission to reschedule between 1 pm and 5 pm , did not deliver, rescheduled again for 5 to 9, I do not trust them. I paid extra for midnight delivery, asked to refund, they are not even talking about it. Have talked to 6 different people since last night, the cake and the bouquet is still not there. There should be an option to chose zero stars or maybe rotten eggs, I’ll chose 5 rotten eggs for them.
Reply from IGP.com - India's Largest Online Gifting Store2026-07-21
Hi Abhishek, we sincerely apologize for the disappointment caused by your recent experience with us. Our chat team have shared the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
1 Star – Avoid IGP at all costs!
This company is a complete scam when it comes to customer service. They take your money and then couldn't care less whether your order actually reaches the recipient.
I paid for a gift that was never received. I provided TWO contact numbers for the recipient, yet they couldn't be bothered to make a single phone call. Instead, they claim they left it in the porch of a large apartment building without informing anyone. Who leaves an expensive gift unattended in a shared apartment complex and calls that "delivered"?
When I contacted customer service, things only got worse. They are completely useless. No one takes responsibility, no one offers a solution, and no one even bothers to reply properly. I asked for a refund—ignored. I asked them to redeliver the next day—ignored again.
This has easily been the worst online shopping experience I've ever had. Their delivery service is pathetic, their customer support is non-existent, and they clearly have no respect for their customers.
DO NOT WASTE YOUR MONEY WITH IGP. If you actually want your gift to arrive, order from literally anywhere else. IGP is unreliable, unprofessional, and a huge disappointment.
Reply from IGP.com - India's Largest Online Gifting Store2026-07-21
Hi Abi, we sincerely apologize for the inconvenience and frustration caused by this experience. This is certainly not the level of service we aim to provide.
We would like to look into your concern and assist you further. Kindly share your order number and the registered email address or contact details associated with the order so that our team can investigate the matter and provide an update at the earliest.
⚠️ Beware before ordering from IGP
I’m sharing this based on my personal experience. This has happened to me twice.
I ordered a personalized sipper and confirmed its availability with their customer support multiple times before making the payment. They kept assuring me that everything was available and asked me to complete the payment.
But just 30 minutes before delivery, they called and said the product was out of stock. Instead, they tried to replace my ₹1,000 order with a ₹300 product. When I refused, they refunded only half of the amount.
If the product wasn’t available, why was it listed as in stock, and why did they keep asking for payment without checking their inventory?
Very disappointing service. Please think twice before ordering from IGP.
Reply from IGP.com - India's Largest Online Gifting Store2026-07-21
Hi Divya, we sincerely apologize for the experience you had and regret the inconvenience caused. Our team has already initiated a full refund for your products amount and the confirmation has been shared with you via WhatsApp. Thank you for your patience and understanding.
Does not even owe 1 star rating. I ordered a gift and cake on Father's Day. The order was delayed with no information and just received the cake at the end of day. Since then have raised queries for refund but haven't received till date. Atleast as a company have the courtesy to return the customer's money.
Reply from IGP.com - India's Largest Online Gifting Store2026-07-17
Hi Shiji, we're sorry to hear about your recent experience. We have already initiated your refund, and we have now sent you an email with the refund details. Please feel free to get back to us.
False Resolution Update & Unacceptable Customer Service
My previous review, dated 8th July, received a response from IGP stating that their chat team had shared a proposed resolution. That is simply not true.
Since then, I have received multiple emails asking me to send more photos and videos of the damaged deliveries. I have repeatedly explained that I cannot—and do not want to—trouble the recipient again by asking for more pictures. The entire experience has already been embarrassing enough.
To make matters worse, today I received a call from an IGP representative who asked me to explain the entire issue all over again. When I requested that he check the case history, as everything was already documented, he started shouting at me. When I said I wanted to record the call, he immediately disconnected.
This has been one of the worst customer service experiences I have had. Instead of resolving an escalation, I have been asked to repeat myself multiple times and have even been spoken to disrespectfully. IGP, if you cannot manage escalations professionally or treat customers with basic courtesy, you seriously need to rethink your customer service operations.
Reply from IGP.com - India's Largest Online Gifting Store2026-07-15
Hi Sonia, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Incorrect order sent have tried contacting the company no response will now be contacting my bank to get money back. Poor customer service please avoid at all cost.
Order 18873772
Reply from IGP.com - India's Largest Online Gifting Store2026-07-14
Hi There, We apologize for the inconvenience and disappointment caused by your recent experience. We would appreciate the opportunity to make it right. Please share the order details here so that we can gather more information and work towards a resolution.
Worst place second tine around they lost my order abd had it marked as delivered and now not ready to deliver saying cannot do it. Tell8ng me lost in transit they want to deliver it tomorrow for a birthday which is today...first lied to me and when I asked flr answers saying lost In transit.
One other instance delivered the worst cake ever was hard luke q stone couldn't even cut it and refused to refund
Reply from IGP.com - India's Largest Online Gifting Store2026-07-13
Hi Sarita, We apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to let you down. We have sent you an email with the resolution and would request you to check with the same.
Worst quality flowers . Wilting damaged and the quantity of flowers itself was less compared to the pictures that have been uploaded online. Don't order from here. Even after sending feedback. They offered me a 10 % discount voucher. They are stupid to think that I would order from here again. Please don't waste money by ordering their flowers. They are big time cheats
Reply from IGP.com - India's Largest Online Gifting Store2026-07-13
Hi Tanuja, We apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to let you down. We have shared an email addressing the issue and would request you to kindly check with the same.
I ordered flower for my friend, but got it in. very bad condition. when we send flowers to someone its with a emotion and gesture. But its so bad, like so disappointing and talking to customer care is a task here. I reported just after getting it delivered. But no action.Not a proper way available to communicate.
Very disappointed !!
Reply from IGP.com - India's Largest Online Gifting Store2026-07-12
Hi Ayushi, we sincerely apologize for the disappointment caused by your recent experience with us. We’re pleased to inform you that our team connected with you via Instagram DM, and your order has been successfully re-delivered. We hope everything has reached you as expected. Thank you for your patience, understanding, and continued support. We truly appreciate it!
Tried IGP for first time and satisfied with good service . I ordered for cake and flowers both were good quality.
Reply from IGP.com - India's Largest Online Gifting Store2026-07-12
Hi Shreya, Thank you for choosing IGP for your first order! We're delighted to hear that you were happy with our service and the quality of the cake and flowers. We look forward to serving you again soon!
I ordered a photo frame from this company (Order #18844317) based on the product photos displayed on their website. The frame shown online looked premium and well-finished, but the product I received was completely different.
The finishing quality is poor, and the frame does not look like the one advertised. I paid ₹700 for it, but the quality feels more like a ₹200 product. It was very disappointing, especially considering the price.
I have contacted customer support and hope they will resolve the issue by providing a replacement that matches the advertised quality or offering a refund. Until then, I cannot recommend this company based on my experience.
Reply from IGP.com - India's Largest Online Gifting Store2026-07-12
Hi Archit, we're sorry to hear about your recent experience. We're pleased to inform you that our team connected with you over a call and your query has been resolved. If you have any further questions or need additional assistance, please feel free to get back to us. We're always happy to help.
