IGP.com (formerly known as IndianGiftsPortal.com) is India’s largest multi-category gifting company, providing one of the best curated collection of gifts, flowers, cakes & personalized products for all personal occasions & festivals. The firm has a global footprint with almost half of its orders originating from outside of India and almost one-third of its orders getting delivered internationally to more than 90 countries across the globe. IGP has brought to consumers India’s first ever Gift Discovery platform, taking a massive leap forward in addressing consumers’ gifting needs. IGP is the exclusive India partner of Interflora, the world’s largest floral gifting company. The Company is headquartered in Mumbai and has its warehouses in Lucknow, Jaipur, Mumbai and California.igp.com was formerly known as indiangiftsportal.com
Is IGP.com - India's Largest Online Gifting Store legit?
IGP.com - India's Largest Online Gifting Store (www.igp.com) has a 1.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-09-03.
My sister send Rakhi and Sweets. She book the online order from Canada, i stay in India. I recieved such sweet box ,no batch details, no manufacturing date, no expired date, bad smell is also there from sweet box packet, i wrote complaint on whatsapp , call yet no reply. I would say all NRI , please find another solution for Rakhi and Sweets for India. Last year also I have ignored and not complaint that they send Dry Fruit packet with small jerms, with bad test, which very dirty in test and bad smell.
I request all NRI, please find another option.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-19
Hi Kalpesh, we sincerely apologize for the inconvenience and frustration caused by this experience. This is certainly not the level of service we aim to provide. We have shared an email with the proposed resolution with the sender. Kindly check with them for the same.
I placed an order on 19th August-2026 for Same day Rakhi Delivery at Panchkula. My order# is 19365858. I specifically chose only those Rakhis which were stated for either Same day or 90 minutes delivery. It was stated on IGP website that these items will be delivered between 10am-1pm. Paid extra for priority delivery. Its 4pm now but my order has not been delivered yet. Neither there is an update from igp. No help from IGP customer service. Customer service chat is just an AI generated chat which does not give a correct update. very bad service from igp. I will definitely not recommend igp to anyone else. Please dont trust igp for timely delivery. they are cheaters.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-20
Hi Veena, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
I was beyond disappointed as two of my 4 Rakhi orders were not delivered. I have been trying to contact the customer service but get the bot every time who cannot find my order number. I sent two emails to IGP support but no response in 48 hours. I give them zero stars . Their service and delivery has gone downhill.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-20
Hi Pratima, we sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at [email protected], and we will investigate the issue and assist you further at the earliest.
ZERO stars. IGP.com (India Gifts Portal) is running a scam operation and needs to be shut down.
My sister ordered a Rakhi and gifts for me through IGP.com — one of the most emotionally significant occasions in Indian culture. IGP turned it into a nightmare.
They sent me FOUR fake WhatsApp "out for delivery" notifications — at 1 PM, 3 PM, 7 PM, and 8 PM — and then marked the order as DELIVERED on their system. Nothing ever arrived. No knock. No call. No OTP was taken. They delivered to thin air and closed the case.
Order Number: #19336860
Their customer care is designed to exhaust you into giving up:
📞 Phone support — impossible to connect
💬 WhatsApp chat — ghosts you repeatedly; took 4–5 attempts just to get a human
🤡 When someone finally responded, they said: "Sorry, we cannot share order details with the recipient." — The person who was supposed to RECEIVE the gift has no rights? What kind of criminal policy is this?
IGP.com had no OTP verification, which means their delivery partner pocketed the package or dropped it anywhere — and IGP takes zero responsibility.
This is not a delay. This is theft enabled by a fraudulent system.
I am escalating to:
✅ National Consumer Helpline — 1915
✅ consumerhelpline.gov.in
✅ cybercrime.gov.in
✅ Sharing this on every platform until IGP is held accountable
IGP.com — you ruined Rakhi. You stole a gift meant for a brother from his sister. Shame on you.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-19
Hi Vikas, we sincerely apologize for the inconvenience and frustration caused by this experience. This is certainly not the level of service we aim to provide. We have shared an email with the proposed resolution with the sender. Kindly check with them for the same.
The cake that got delivered is rotten and is very very hard to eat hope you understand how upset we are with these words. The cake was for my parents anniversary and they didn’t even eat cake properly upon that they have covered that small cake with so much cream that we should search for cake. It was very hard and smelly
Reply from IGP.com - India's Largest Online Gifting Store2026-08-17
Hi Bhavani, we sincerely apologize for the disappointment caused by your recent experience with us. We’re glad to have connected with you over the call and resolved your query. Please feel free to reach out to us if you need any further assistance.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-15
Hi Ali, Thank you for your valuable feedback. We’re glad to know you had a great experience with our products and service. We truly appreciate your support.
We ordered rakhi to canada. After 1.5 months waiting still we did not receive rakhi yet. Very disppinted
Reply from IGP.com - India's Largest Online Gifting Store2026-08-16
Hi Shivani, we sincerely apologize for the delay and understand your disappointment. Please share your order details with us here or at [email protected], and our team will look into this on priority and assist you further.
Impeccable service and I have been using IGP since 2022
Reply from IGP.com - India's Largest Online Gifting Store2026-08-14
Hi Simon, Thank you so much for your kind words and continued trust in IGP since 2022! We truly appreciate your support and look forward to serving you for many more years.
IGP — WORST & MOST UNPROFESSIONAL EXPERIENCE EVER
I am extremely disappointed and frustrated with IGP and the way they have handled my order.
I placed a Rakhi order well in advance from the UK to India for my brother. I specifically selected his birthday as the delivery date because I wanted the gift to arrive on that special day and make him happy. My brother even stayed at home the entire day, waiting for the delivery.
Instead, at the end of the day, he received a message/call saying that the order could not be delivered due to some issue.
Now it has been a week, and every single morning I have had to waste my time having pointless conversations with their customer support team. The same copy-paste responses are given repeatedly, but nobody actually resolves the problem.
After all this frustration, today they finally agreed to provide me a refund — but only in their IGP wallet. This means that even if I no longer want to use their service after this terrible experience, I would apparently be forced to keep my money within their platform.
Still, because my brother’s happiness matters more to me than anything else, I thought, fine, I’ll reorder the gift anyway. I was willing to give them another chance just for him.
But after about an hour, they came back with another excuse. They told me that they had checked with their team and that they could no longer even provide the wallet refund. Instead, they would “try to deliver the order within 24–48 hours.”
At this point, I genuinely don’t know what to say.
One week. Multiple conversations. No proper resolution. No accountability. Just the same copy-paste replies every day.
What makes the situation even worse is the lack of proper customer service. There is no accessible phone number for customers calling from abroad. My brother even tried calling from India, and the number was disconnected.
This is not how a professional company should treat customers, especially when people are ordering gifts for important occasions and trusting you with something meaningful.
I ordered this Rakhi with love and planned it around my brother’s birthday because I wanted to make him feel special. Instead, this company has turned what should have been a happy occasion into a week of frustration, stress, wasted time and disappointment.
I have completely lost my trust in IGP.
I will be sharing my experience across review platforms and social media so that other customers can make an informed decision before placing an order. Customers deserve transparency, proper communication, accountability and actual solutions — not endless copy-paste responses and excuses.
IGP needs to seriously improve its customer service and delivery operations. This experience has been absolutely unacceptable and, in my opinion, one of the worst online gifting experiences I have ever had.
DO NOT TAKE YOUR CUSTOMERS’ TRUST FOR GRANTED.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-14
Hi Ami, we sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at [email protected], and we will investigate the issue and assist you further at the earliest.
If the option allowed for 0 rate I must gave 0 rating to this company. Don't trust this company. They dont respond to your complain and send AI generated messages. I have order rakhi and kaju katali for my brother spend almost 25£ and Kaju katali was rotten and not safe to eat. Another order they asked for OTP but OTP never received. When I phoned them to complain , No one responded to my phone and send me meaning less AI generated responses. Be aware about this fraud company.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-15
Hi Krupali, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the details and kindly request you to check the same at your convenience. Please feel free to get back to us.
Prices are premium but quality of the product and service is really bad. Rakhi was missing in the rakhi premium package.
Very bad experience .
Reply from IGP.com - India's Largest Online Gifting Store2026-08-12
Hi there, We apologize for the inconvenience and disappointment caused by your recent experience. We would appreciate the opportunity to make it right. Please share the order details here so that we can gather more information and work towards a resolution.
Hey I would like to say I had Gr8 experience with this platform. My order delivery timing was between 9-1 and my family got the order at Sharp 9 which was tremendous. Looking forward to order more in future. Thanks for your service.really appreciated 💕
Reply from IGP.com - India's Largest Online Gifting Store2026-08-11
Hi Ekta, Thank you so much for your wonderful feedback! We’re delighted to know that your order was delivered right on time and that you had a great experience with IGP. We truly appreciate your kind words and look forward to serving you again soon!
I am happy to giving 5 star to choose igp . They are providing good customer service. Even from last 4 years I am only choosing igp rakhi hampers.the delivery is also on time. M happy with it. One more thing last time there was problem with my order but they resolved very well . I really appreciate it.
Thanks igp
Many more years together
Reply from IGP.com - India's Largest Online Gifting Store2026-08-10
Hi Satinderjeet, Thank you so much for your continued trust and for choosing IGP for the past 4 years! We’re delighted to know you’ve had a positive experience with our service and timely deliveries. Your appreciation truly means a lot to us, and we’re glad we could resolve your previous concern to your satisfaction.
I sent a rakhi from Australia to India with some sweets, eatables etc. They delivered the rakhis and all the eatables were missing from the package. A complete fraud and disappointment.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-10
Hi Simmi, we sincerely apologize for the disappointment caused by the missing eatables from your order. We understand your concern and would like to look into this on priority. Kindly share your Order ID and registered contact details here or email them to [email protected] so our team can review and assist you further.
I would give a 0 of it was possible. It’s a fraudulent website. I paid nearly 3000 rupees for my rakhi and it never got delivered. After back and forth emails with the customer care, I decided to contact my credit card company and reported the transaction. They refused a refund saying that the rakhi was on its way ( for more than 2 weeks) and the dates mentioned are tentative and not necessary for them to fulfill the order on the given timeline. What’s more interesting is that later they told me the rakhi was out of stock and I could pick an alternative (again NO REFUND) I have deleted my account. There are several websites for sending rakhis and I definitely won’t be using their services anymore.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-10
Hi there, we sincerely apologize for the inconvenience and frustration caused by this experience. This is certainly not the level of service we aim to provide.
We would like to look into your concern and assist you further. Kindly share your order details here or at [email protected] so that our team can investigate the matter and provide an update at the earliest.
My experience was too good with IGP.I am totally satisfied with your service.Thank you for your great service🙏❤️❤️
Reply from IGP.com - India's Largest Online Gifting Store2026-08-08
Hi Dipeeka, Thank you so much for your wonderful feedback! We’re delighted to know that you had a great experience with IGP and are completely satisfied with our service. Your kind words truly mean a lot to us and motivate our team to keep delivering the best experience possible. We look forward to serving you again soon!
There is no customer service. Ordered flowers but no updates at all. They just took the money and go silent. This kind of company only works in india.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-08
Hi Vinu, we sincerely apologize for any inconvenience caused. We are happy to inform you that your order has been successfully delivered. Please feel free to get back to us.
It was a great experience with IGP
It made so special with on time delivery and 5 star rating and highly recommended specially if your far from your lobed ones.
IGP is truly a gem💎
Reply from IGP.com - India's Largest Online Gifting Store2026-08-08
Hi Arsheen, Thank you so much for your wonderful feedback! We’re delighted to know that IGP helped make your special moment even more memorable. Your recommendation and 5-star rating truly mean a lot to us!
I request everyone not to order from them. They did not deliver the order on time, not once but twice and when I asked them for refund, all they gave me were credits, which can be used to order from them only, which is how they trap customers.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-08
Hi Arushi, we sincerely apologize for the inconvenience caused and understand your disappointment regarding the delayed deliveries. We’re pleased to confirm that your order has now been successfully delivered. We truly regret that your experience did not meet your expectations and appreciate your feedback.
Hello,
I am writing to raise a complaint regarding my order - 19143712
The cake I initially received was damaged and did not resemble the design I had ordered. After I spoke with your store manager, **Lagesh**, I was assured that the cake would be replaced.
Unfortunately, the replacement cake was also unsatisfactory. In addition to not meeting the expected quality, it appeared to be significantly under the ordered weight of **300 g**.
This entire experience has been extremely disappointing and falls well below the standard I expected from IGP. As both the original and replacement cakes have now been returned, I request a **full refund** for my order at the earliest.
I would appreciate confirmation that my refund is being processed.
Thank you.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-08
Hi Garima, we sincerely apologize for the inconvenience and disappointment caused by your experience. We understand your concern and would be happy to assist you. Kindly share your Order ID and registered contact details here or email them to [email protected] so our team can review the matter and assist you further.
