IGP.com (formerly known as IndianGiftsPortal.com) is India’s largest multi-category gifting company, providing one of the best curated collection of gifts, flowers, cakes & personalized products for all personal occasions & festivals. The firm has a global footprint with almost half of its orders originating from outside of India and almost one-third of its orders getting delivered internationally to more than 90 countries across the globe. IGP has brought to consumers India’s first ever Gift Discovery platform, taking a massive leap forward in addressing consumers’ gifting needs. IGP is the exclusive India partner of Interflora, the world’s largest floral gifting company. The Company is headquartered in Mumbai and has its warehouses in Lucknow, Jaipur, Mumbai and California.igp.com was formerly known as indiangiftsportal.com
Is IGP.com - India's Largest Online Gifting Store legit?
IGP.com - India's Largest Online Gifting Store (www.igp.com) has a 1.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-09-03.
Customer service is pathetic. No proper response. Simply eager to close the chat. No option for calling as well. Simply forwards to a voice mail.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-25
Hi Shivani, we sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at [email protected], and we will investigate the issue and assist you further at the earliest.
Lousy service. Did not receive order. Unable to contact. No refund or cancellation possible. They don't respond on WhatsApp or email. Do not order from them. 19526092 is order number.
Finally got a refund by end Aug. Will not risk an occasion with them anyways.
Reply from IGP.com - India's Largest Online Gifting Store2026-09-02
Hi there, we’re sorry to hear about your recent experience and sincerely apologize for the inconvenience caused. Our team has initiated the refund and shared the refund confirmation with you via email. Kindly check your email at your convenience for the details.
My experience is really bad with igp, they delivered wrong product and refused to return it either, just gave me 20 percent wallet credit. They wasted my money and ruined my festival, don't ever consider Thier site to order anything.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-25
Hi Aashima, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Ordered for the first time . Won't recommend. Disappointing totally
Ordered for the first time . Prepaid order 19431104 done on 21 at August of Rakhi , was to be Delivered on 24 th August . tracking status shows no progress since last 3days and showing ready to pick still. No updates. Useless whatsapp chats and no whereabouts of my order. Very frustrating and disappointing .
Reply from IGP.com - India's Largest Online Gifting Store2026-09-02
Hi Meenakshi, we sincerely apologize for the delay in delivering your order. We understand how inconvenient this can be, and we truly appreciate your patience and understanding during this time. We are pleased to inform you that your order has been successfully delivered.
They have not been able to track my order. It has been almost a week now. This was a time sensitive delivery for Raksha Bandhan and I do not even know if they will deliver or should I order from somewhere else .
Reply from IGP.com - India's Largest Online Gifting Store2026-09-02
Hi Prerna, we sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details at [email protected], and we will investigate the issue and assist you further at the earliest.
Pathetic service! Once they didnt send all the itemz, next time smashed cake. And no refund nothing
Reply from IGP.com - India's Largest Online Gifting Store2026-09-02
Hi Deepali, we sincerely apologize for the delay in delivering your order. We understand how inconvenient this can be, and we truly appreciate your patience and understanding during this time. We are pleased to inform you that your order has been successfully delivered.
Shipped a week before the delivery date, very bad experience.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-24
Hi Tanvi, we sincerely apologize for the inconvenience caused and understand your concern regarding the early delivery. As per the latest update, the order has been successfully delivered. We regret that the delivery did not align with your expected date and appreciate your understanding.
My order never was delivered. Customer support is non existent. WhatsApp customer number send automated same message repeatedly. Stole my money. No response to my email either
Reply from IGP.com - India's Largest Online Gifting Store2026-08-24
Hi Padmasini, we sincerely apologize for the inconvenience and frustration caused. As a resolution, we have processed the refund for your order. The refunded amount will reflect in your account as per your bank’s processing timelines. We truly regret the experience and appreciate your patience and understanding.
Order #19364603 delivery in Canada. Price charged $150 for 500g cake and flower bouquet. Dirt cheap price products delivered of cost cake $9. Bought from some cheap grocery store. Wilted colorless flowers were delivered. Order status never updated. For birthday cake delivery was made at 9pm. The delivery window given was 6am-10pm. Cake was extremely bad testing. Requesting for refund for such awful service and teams just keep of forwarding requests from one to another. Very unreliable, excruciatingly price, highly suspicious, zero integrity, no customer support and care, disgusting products. Do not spend your money and sentiments by choosing this service to send gifts for your loved once.
Reply from IGP.com - India's Largest Online Gifting Store2026-09-02
Hi Ashwini, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email outlining the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Very Poor Service
Very disappointing and frustrating experience with this company. If you cannot deliver gifts on time, why offer the service in the first place?
I ordered a Rakhi from the UK to be delivered to my brother in India. Their courier partner failed to find the address three times. I rescheduled the delivery each time, but they still could not locate the house.
The location is very easy to find, and I provided two phone numbers with the order. If the driver was having difficulty finding the address, they could have simply called either number. Instead, no one called, and I received an email saying they could not find the address.
I also contacted the company through their WhatsApp number, but I received no response.
This has been a very disappointing experience, especially because the Rakhi was a time-sensitive gift for my brother. I would strongly recommend thinking twice before using this company for important deliveries.😔
Reply from IGP.com - India's Largest Online Gifting Store2026-09-02
Hi Neeru, we sincerely apologize for the delay in delivering your order. We understand how inconvenient this can be, and we truly appreciate your patience and understanding during this time. We are pleased to inform you that your order has been successfully delivered.
I ordered from this company. But 2 times they disappointed me. I ordered Rakhi hamper and some items is missing, they not delivered all the items which they showed on a app. Last year they not delivered my products to the address and email me fake delivery msg. I complaint them but their customers service team also just making dramas. Don't trust this company IGP they are fakes. Th y using people money and making fool to customers.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-24
Hi Simrata, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email outlining the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
I have already given feedback on my item delivered from IGP
Reply from IGP.com - India's Largest Online Gifting Store2026-08-24
Hi Krisha, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Hi Girish Sethi - Receipant
Order #19345643 Very poor quality of services -
1. Received in opened condition - not wrapped
2. Value for money - ZERO
3. Surprisingly in sweet - Small size of Sohan Papri + One small bottle Without label (Contents unknown - No batch - no expiry - no date of mfg - no ingredients - NOTHING - WITHOUT LABEL + Small pkt of cookies + 90% of basket covered with waste paper
Very POOR EXPERIENCE - WILL NOT RECOMMEND in future
Reply from IGP.com - India's Largest Online Gifting Store2026-08-23
Hi Bhavani, we sincerely apologize for the disappointment caused by your recent experience with us. We’re glad to have connected with you over the call and resolved your query. Please feel free to reach out to us if you need any further assistance.
The worst experience ever.
I would give 0 ⭐️ for the experience
They literally do not have decency to even respond to complaints for their failed deliveries
The company ruined my birthday experience.
Even on a preordered cake which i did 8 days back , i did not get the delivery on the special day
And above all that they do not even provide a customer care number , they do not respond to emails, they simply have a bot doing all the chat with the customer. Literally the worst company i have ever seen.
I would personally recommend everyone never to use the app or the website.
Reply from IGP.com - India's Largest Online Gifting Store2026-09-02
Hi Liya, we sincerely apologize for the disappointment caused by your recent experience with us. Our team has initiated the refund and shared you the details via email. Kindly request you to check the same at your convenience.
Very disappointed ..last few orders from igp were all faded flowers with brownish spots ..how can you you carry such flowers for important occasions
Reply from IGP.com - India's Largest Online Gifting Store2026-08-24
Hi Mary, we’re sorry to hear about your recent experience. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Hi I Order 7th August my brother Rakhi and 2/3more items I s select the date 17th August delivery date which one still I don’t receive my order . What when I tracking my Oder they show it’s delivered what my home no one received the order. I use this igp every year what every year they give me problems this time no nor reply my i contact so many time and I send emails as well they r ridiculous I waste my money and brother is waiting my order . Shit company they r laying. I can hear the solicitor and I can sue the company. So bad they r hearting the people feeling. Rubbish company
Reply from IGP.com - India's Largest Online Gifting Store2026-08-24
Hi Rajdeep, we sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at [email protected], and we will investigate the issue and assist you further at the earliest.
We placed an order for delivering sweets a day before rakhi. However, the sweets were delivered almost one week before the date we selected for deliver, which was completely waste. When we enquired about the early delivery, we were told that the delivery was courier based and with a tentative delivery date, which is a lie, because we clearly selected the delivery date and there was no disclaimer mentioning about the tentative delivery date. When we asked for a copy of the disclaimer, we received absolutely no answer. We believe, such a disclaimer was not in place. Worst experience ever. Bye bye IGP.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-24
Hi Sheetal, we sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at [email protected], and we will investigate the issue and assist you further at the earliest.
I placed an order for a rakhi, order number 19169324. The tracking indicates that it has been delivered, but I have not yet received it. I have attempted to contact customer support multiple times via WhatsApp and the website, but I have received very little assistance. I experienced a similar issue last year. I would advise others to exercise caution when considering this website. These are bunch of thugs who cheated your money with zero accountabilty.
Reply from IGP.com - India's Largest Online Gifting Store2026-08-23
Hi Parminder, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
I sent Rakhis from Canada to India because I wanted them delivered on time for Raksha Bandhan. Unfortunately, my order arrived incomplete, with the silver basket and food items missing.
I contacted customer service and was told my complaint would be forwarded to the relevant team. After that, no one followed up or bothered to resolve the issue.
As an NRI, you trust these services to deliver something special to your family back home. Instead, the experience has been extremely frustrating and disappointing.
Based on my experience, I would not recommend NRIs use this service unless they are prepared to deal with poor customer service and missing items.
Very disappointing experience. 💔
Reply from IGP.com - India's Largest Online Gifting Store2026-08-24
Hi Harleen, we sincerely apologize for the disappointment caused by your recent experience with us. Our chat team have shared the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Ordered balloons many days in advance for a specific date and time for a 50th birthday celebration…. And the app showed delivered while it was not …. Escalated to their VP of Ops who promised to get it done by a certain time which was not delivered. Flowers were wilted…. Never going back! Such a shame - spoiled the whole surprise
Reply from IGP.com - India's Largest Online Gifting Store2026-08-24
Hi Ajay, we sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at [email protected], and we will investigate the issue and assist you further at the earliest.
