IGP.com (formerly known as IndianGiftsPortal.com) is India’s largest multi-category gifting company, providing one of the best curated collection of gifts, flowers, cakes & personalized products for all personal occasions & festivals. The firm has a global footprint with almost half of its orders originating from outside of India and almost one-third of its orders getting delivered internationally to more than 90 countries across the globe. IGP has brought to consumers India’s first ever Gift Discovery platform, taking a massive leap forward in addressing consumers’ gifting needs. IGP is the exclusive India partner of Interflora, the world’s largest floral gifting company. The Company is headquartered in Mumbai and has its warehouses in Lucknow, Jaipur, Mumbai and California.igp.com was formerly known as indiangiftsportal.com
Is IGP.com - India's Largest Online Gifting Store legit?
IGP.com - India's Largest Online Gifting Store (www.igp.com) has a 1.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-09-03.
Very disappointed with IGP’s service. I ordered a Rakhi gift to India and paid in full. It was supposed to be dispatched on 27 August, but it still hasn’t been delivered.
Rakhi has already passed, so the gift has lost its purpose. What’s the point of promising delivery if you can’t dispatch the order on time? This delay is unacceptable, and I won’t be using IGP again. And they gave something 5% cash back every order mentioned in website charge aud $ but cash back Indian rupees really disappointed
Wrong items sent. I ordered 2 rakhis gift hampers, rose gold bangle- received a fake which doesn't even work.,jade plant.
They sent something else and never received the items which i paid for. They
Its fraud.
I am emailing customer service from past 3 days no response.
Don't trust this company. They are dodgy.
Ticket No: 786961869931
I ordered a rakhi well in advance for delivery to the US for my brother. However, they failed to deliver it on time. Today is Rakshabandhan, and the rakhi still hasn't arrived. I will never use IGP AGAIN, as their service might ruin the next occasion too. I deserve refund.
I placed an order for rakhi, which was delayed. Contacted customer care who told its just delayed. Then I got information that order has issues so cannot be completed. I asked for replacement with another set of rakhi and gifts, that was declined. They were giving me money back in IGP wallet valid for 90 days. To put things worse, they told me I will have to create new order and upon my persistence they said they will refund money for old order that was now cancelled by them. 3 days later the old order has started to be tracked and delivered whilst new order was showing as cancelled. I enquired over 7 days via WhatsApp kept repeated my query, no resolution. Meanwhile they also suddenly decided to deliver second order too. When I asked them I have spent double the money when I needed order only one order, they told me sorry for inconvenience but they will not refund anything despite their commitments. I sent them proof (screenshot ) of original commitment. Not only the service is poor but customer service is pathetic. Warning do not use
Very disappointing experience with IGP. I ordered an Astronaut LED & Meenakari Rakhi Hamper for my family, but received a completely different hamper. The delivery was also 2 days late. I have tried contacting customer support, but even after waiting for hours, I still haven't received any proper solution. Rakhi is tomorrow, and this was something I ordered with a lot of love for my family. Very disappointed with the service and customer support. I won’t recommend any more.
Very disappointing experience with IGP. The product quality was much poorer than expected, and the overall service was not up to the standard I expected. Customer support was also not helpful in resolving the issue. Definitely not worth the price. I hope IGP takes customer feedback seriously and improves both product quality and service.
Very disappointed. The name on my personalised mug was printed incorrectly, and despite contacting customer service, I received no response or help. Poor product quality and very poor customer service. Not happy with my experience at all.
I ordered 2 sweet box for Rakshabandhan I paid for 2 boxes. They never delivered 2 box of sweets and since last 5 days I’m emailing them WhatsApp messaged them but no answer. Nothing delivered yet tomorrow is Rakshabandhan. Not a good customer service or support don’t get anything from them. Really bad experience
Always deayed and non existing customer service. I will not do business with them again. Delivery status stuck on preparing for last 3 days and delivery was supposed to be yesterday. No response for email support and their preferred whatsapp support does not process status of orders.
Wish I could rate negative. My order number 19481955 has been partially delivered and on top of that, their team is not agreeing. And not refunding my money.
Never ever buy from this website.
I ordered a Rakhi on 24 August for delivery in West Delhi, but it still hasn’t arrived. The vendor provides a WhatsApp number, yet they rarely respond or take calls. They keep saying they will check with the delivery agent, and I only receive messages during Indian Standard Time. There has been no proper response regarding my messages or the refund process.
Very disappointing experience with this Rakhi hamper. Three Rakhis were missing from the delivered hamper, despite all the products being advertised and shown on the website.
When I contacted customer support, I was offered only a ₹200 refund for all three missing Rakhis, even though the individual products were displayed at considerably higher prices on their page. I declined the refund and requested that the missing items simply be delivered so that I could receive what I had actually ordered and paid for.
Unfortunately, there was no response. I contacted customer support again and specifically requested delivery of the three missing Rakhis, but still received no response.
The poor customer service and lack of accountability are extremely disappointing. If products are advertised as part of a hamper, customers should receive the complete order as displayed and promised.
Very poor customer support, unreliable service, and misleading fulfilment of orders. I would not recommend this service based on my experience.
(An update on this, I reached out to their CEo on LinkedIn and he took immediate action to solve this - commendable leadership ! - so increased my stars to the review)They took my money for a same day delivery (around INR 8k) and did not Delievry the flowers, next day the estimated arrival time disappeared and the order was not even prepared as per the app. After multiple follow ups with their WhatsApp BOt ( cause they have no number to call on to speak to an actual person) I was told that my order will not be delivered and I can get a refund to IGP wallet … I do not want to ever use them again so why would I want an IGp wallet refund. Now I am trying to get a hold of someone ( emails / bots) so they actually refund me on my card … DO NOT USE THEM, they are no less than a scam
I paid extra for their express same‑day delivery service to send a Rakhi, and not only did it never arrive, the order is falsely marked as “delivered.” Their customer service is an absolute joke — you’re forced to deal with a useless bot that keeps repeating generic responses, and there’s no way to reach a real human being to fix anything. This platform has been one of the worst experiences I’ve ever had. I would strongly advise everyone to stay away. A complete waste of money, emotions, and time.
Absolutely terrible experience with IGP. Paid extra for same-day delivery and they still failed to deliver. I was awake until nearly 3 AM in Australia, making international calls and wasting my time chasing them.
Worst service. Complete waste of time and money. Never using IGP again and would strongly recommend others avoid them.
Order never delivered – Zero customer support
I placed an order with IGP for a specific delivery date, but the item was never delivered. Missing a time-sensitive occasion is incredibly disappointing. To make matters worse, their customer service has been completely unresponsive, leaving me with no update and no refund. Save your money and stress—do not use this service if you actually want your gifts to arrive.
IGP is fraud. Dont work with them. Its an online scamming company. They over charged me for a delievry to Germany (like charged 3 times more to send my festival parcel on a date) they did not send on the date at all. The tracking showed parcel had not even left India and after 8 days of follow up they kept sending random emails saying its on the way but kept showing same tracking. They sent am email saying the receiver now needs to go personally to DHL office or call and make separate arrangements for pick up locally and no tracking detials or number or person provided just said google search a dhl and go there and insisted that the parcel has reached Germany DHL however tracking still showed it stuck in India. I wanted to send rakhi to my brother but instead this turned into nightmare. They are frauds they took my money, did not deliver my parcel, and are not returning my money either. As a customer I have been cheated by this fraud company. Save yourself from their scams.
Ordered a bouquet for my friend's Marriage Anniversary, paid extra for same day delivery, selected the time slot, was to arrive by 9pm... Wasn't delivered at all.
The calls and chat are automated allowing no options to address the issue
Very disappointed with the service. My Rakhi order was meant to be delivered in India on 22nd August, and it’s now 26th with the order still showing as Received. Customer service is completely automated, doesn’t understand the enquiry, and despite emailing and submitting enquiries, I’ve had no response. Really poor service, especially for something as time-sensitive as Rakhi.
