Order #19594144 though message…
Order #19594144 though message delivered, not reached the destination. Services - Rating-0 Value for money- 0 Spoiled Rakshabandhan. I will file consumer case against it.
Food, Beverages & Tobacco
Write a reviewIGP.com - India's Largest Online Gifting Store
Claimed
200 reviews
About IGP.com - India's Largest Online Gifting Store
Data updated- Website
- www.igp.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 63% (112/177)
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About this business
IGP.com (formerly known as IndianGiftsPortal.com) is India’s largest multi-category gifting company, providing one of the best curated collection of gifts, flowers, cakes & personalized products for all personal occasions & festivals. The firm has a global footprint with almost half of its orders originating from outside of India and almost one-third of its orders getting delivered internationally to more than 90 countries across the globe. IGP has brought to consumers India’s first ever Gift Discovery platform, taking a massive leap forward in addressing consumers’ gifting needs. IGP is the exclusive India partner of Interflora, the world’s largest floral gifting company. The Company is headquartered in Mumbai and has its warehouses in Lucknow, Jaipur, Mumbai and California.igp.com was formerly known as indiangiftsportal.com
Is IGP.com - India's Largest Online Gifting Store legit?
IGP.com - India's Largest Online Gifting Store (www.igp.com) has a 1.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-09-03.
What people say
My order not delivered
My order (order id : 19614973) the sum of 2350 rupees is not at all delivered which is ought to be delivered on 27th of August and still showing being prepared till today and I texted ,called and emailed them many times…It was supposed to reach my brother for Rakshabandhan but it didn’t which is not only disappointing but utterly frustrating because of the poor customer service no refund or response .I kindly ask for the refund of my money .
Very bad service and no customer…
Very bad service and no customer service. Sent a Rakhi to USA and it is not delivered. There is no way to contact them besides the chat bot which doesn’t reply either. 😔
i ordered rakhi package i was given the…
i ordered rakhi package i was given the time slots and options to deliver on 27th August.. today is end of day 30th.. still shows preparing order.. i have tried to reach out through whatsapp every single day multiple times no response.. emailed twice no response.. took my money.. festival is past 2 days already and no delivery!!!
Received Rakhi giftbox send by my…
Received Rakhi giftbox send by my sister. The which one was ordered not delivered but low cost with coffee pack instead of dry fruits and sweets was delivered. Thaag
I ordered Rakhi and no delivery yet…
I ordered Rakhi and no delivery yet without any status update They said delivery on 28th now saying September 1 Disappointed When WhatsApp them AI message repeats again and again
Ordered Rakhi’s 2 weeks before delivery…
Ordered Rakhi’s 2 weeks before delivery date. It was supposed to be for 25 August which is 2 days before Rakhi. 2 days past Rakhi and no idea what they did with my order. I ordered from UK to Delhi. No sign of my delivery. No offer for refund. No reason given I’ve been using this company for many years. This was the last time. Customer service is awful- do not recommend!!
Order not delivered and no refund is issued.
Ordered Rakhis on 21/07/2026 and delivery date requested was 13/08/2026. Didn’t get delivered yet. Contacted the customer support services via WhatsApp. Agents did nothing and ended the chats without resolving any issues. It’s 29/08/2026 today, nothing has been delivered yet and as the Rakhi has just gone past, the company is not refunding the money as well.
Very bad experience i order my rakhi on…
Very bad experience i order my rakhi on 20th they have noy delivered yet and not even responding my calls and what's massage kindly dnt book there service at all very bad very very bad spoiled my rakhi festival
I had a very disappointing experience…
I had a very disappointing experience with IGP. The wrong Rakhi was sent due to an error on IGP’s side. I had ordered a Brother-Bhabhi Rakhi, but my brother received the wrong Rakhi. I contacted customer service multiple times and simply asked them to send the correct Rakhi that I had originally ordered. I clearly told them 4–5 times through emails and chats that I did NOT want a 10% wallet credit or compensation. I just wanted the correct Rakhi. Instead of making a simple and reasonable decision to correct their mistake, customer service kept repeating the same apology and offering the same 10% credit. What disappointed me the most is the complete lack of empathy. You sell products specifically for festivals and family occasions that have a lot of emotional meaning, yet the customer service response felt completely robotic and disconnected from the situation. A Rakhi is not just another product. It is something we send to our brother and bhabhi with love, especially when we are living far away. Because of IGP’s mistake and the way customer service handled it, my Rakhi celebration was completely spoiled. I did not need a discount, wallet credit, or another scripted apology. I needed someone to simply take responsibility and send the Brother-Bhabhi Rakhi that I had actually ordered or something similar.
Ordered well in advance
Ordered well in advance. Still didn't arrive. Order placed and dispatched 18 Aug 2026. IGP's own tracking page showed a scheduled delivery of 21 Aug. It is now 27 Aug — six days past their own committed date — and the order still hasn't been delivered. When I wrote in, the reply told me delivery dates "remain tentative" and that they were monitoring the shipment. But the date wasn't tentative; it was the date IGP set and displayed to me when I ordered. Two follow-up emails since then have gone completely unanswered. No revised date. No courier update. No replacement offered. No refund offered. Just silence. The problem isn't that a courier ran late — that happens. The problem is that IGP treats its own scheduled date as non-binding and stops replying once you ask for an actual resolution. If you're ordering for an occasion, factor that in.
Reply from IGP.com - India's Largest Online Gifting Store2026-09-02
Hi Mohini, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email outlining the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Item was not delivered at all .It was…
Item was not delivered at all .It was for more than 2000 rs.I should have read the reviews. The customer support is pathetic
IGP Ruined My Daughter’s Raksha Bandhan
IGP Ruined My Daughter’s Raksha Bandhan I placed the order on 23 August because IGP clearly stated that it would be delivered by 26 August. Raksha Bandhan is on 28 August, so there was enough time—otherwise, I would never have ordered from them. Today is Raksha Bandhan, and the order has still not been delivered. What makes it worse is that it is almost impossible to contact their customer service or get a proper update. This was not just a normal parcel—it was meant for a special family occasion. IGP’s false delivery commitment and complete lack of customer support spoiled my daughter’s Raksha Bandhan. Extremely disappointing and unreliable service. I would not recommend IGP for any time-sensitive or special occasion.
My order was paid for but never got…
My order was paid for but never got delivered Wasted my money No customer support Never order from this app
We had very bad experience on Rakhi…
We had very bad experience on Rakhi delivery. Sweets are not delivered and no response from customer care. It seems it's fraud company.
Third class service
Third class service. No customer support no assistance when you call the store they block your number
I placed an order for Rakhi on August…
I placed an order for Rakhi on August 25th. Company promised to deliver within 24 hours. When I checked the status it says cancelled. There's no one to talk to on WhatsApp. I'm from Canada.
Extremely disappointing and feels like a scam
Extremely disappointing and unprofessional service. We ordered a bunch of flowers from IGP for my aunt’s birthday and were promised delivery at a specific time. The delivery was not made as promised. Later, we were informed that the flowers we had ordered were unavailable and were asked to accept a different arrangement. Even after agreeing to the alternative, the order was still not delivered. It has now been two days, and the order remains undelivered. The entire experience has been extremely frustrating and completely unacceptable, especially for a birthday order. This is not the level of service one expects from a reputed gifting company. Very poor coordination, unreliable delivery, and extremely unprofessional handling of the order. I would strongly think twice before ordering from IGP again.
If giving 0 star was possible I would…
If giving 0 star was possible I would have given that. I received a damaged cake and igp customer care is not worried to respond. They spoiled my rakshabandhan celebration. The worst website and worst services ever
I had a very bad experience with IGP…
I had a very bad experience with IGP and I recommend no one to opt for their services/products. You will regret big time if you trust them like the way I am realising now. I ordered for a delivery of Rakhi and sweets for Netherlands and it was never delivered. Hopeless part is that they don't have any customer service. They just have a whatsapp number and they respond when they want and their responses also don't help. I am quoting the order # 19367861, so it doesn't look to be a fake review. I only have one wish that no one else become another victim. I am slo going to raise concerns with GYFTR etc. who sells their Gift Cards. IGP doesn't deserve to be there.