IGP.com - India's Largest Online Gifting Store

Nice experience!!

Pronibha MishraIndia · 1 review · Experienced 2026-06-20 · Posted 2026-06-20

Order number 18631725 did not deliver…

Order number 18631725 did not deliver complete items promised . The claim says delivery in 30 mins but it was delivered . No one contacted for incomplete delivery . Bouquet for 1820 is not delivered and shown as delivered . You guys are cheating

Kanak RamdasIndia · 1 review · Experienced 2026-06-19 · Posted 2026-06-19

We ordered something for the father's…

We ordered something for the father's day, it has been 4 days , till now there has been no update. I am trying to reach out to them, but calls don't go through, as everything is totally automated, and queries by whatsapp are not being answered as again it is some ai service. How do we get any info abt our order Most useless service. Thoroughly disappointed and dissatisfied

Ruchika ShirudkarIndia · 1 review · Experienced 2026-06-13 · Posted 2026-06-13

Worst gifting experience ever

Worst gifting experience ever. I ordered flowers and a birthday cake for my husband, but he never received them. There was no proof of delivery, no photos, and no satisfactory explanation. Customer support claimed the order was delivered to someone else, which is completely unacceptable. I paid for a birthday surprise that never reached the intended recipient. Very disappointed with the service and handling of the complaint.

Shanu SinhaIndia · 3 reviews · Experienced 2026-06-13 · Posted 2026-06-13

On time delivery

On time delivery And fresh cakes are delivered So I always use igp

Waste of time, money and effort! Disappointing experience

Unfortunately I can't give a zero but I wish I could. Horrible experience! I ordered a cake through IGP, and it arrived severely damaged due to terrible delivery handling. One entire side of the frosting was completely smashed and flattened, making it totally unpresentable for my occasion. ​When I complained, IGP’s "Escalation Desk" tried to trap me with an insulting, automated 10% refund (€1.20) on a €12 cake. When I pushed back, multiple agents just spammed me with copied-and-pasted corporate fluff, refusing a fair refund and instead offering generic discount codes for future purchases. ​They do not care about the quality of their deliveries or customer satisfaction. Save your money and buy from a local bakery that actually values your special events. Avoid IGP at all costs!

Rahul ChoksiAustralia · 1 review · Experienced 2026-06-03 · Posted 2026-06-11

Worse service ever

Worse service ever. I'll recommend everyone to use another gifting provider than IGP. We ordered couple of gifts and both were not available for delivery. Even though we have cancelled both orders, they partially deliver one order. And now they are saying the whole order has been delivered. Really bad experience and please don't waste your money. As we have donated those money to the company now.

Jayvi FriasUnited Arab Emirates · 2 reviews · Experienced 2026-06-10 · Posted 2026-06-10

Not good customer service and delivery

I ordered and the delivery time is 11am to 3pm, but i didn't received my order and the application saying that the order is delivered already. I called customer service but they didn't even know what happen. There is no option to refurnd or anything. They even didn't given any option. I think this is a scam. My bad i didn't check the reviews first. Hope this will not happen to others, don't buy in this website.

Shankar ChannabasappaUnited States · 1 review · Experienced 2026-06-07 · Posted 2026-06-08

Don't spoil your great celebrations by ordering cake from these people

Pepole please dont order any gift from these crooks. I arranged party for my friend and his wife for their wedding anniversary and ordered cake. Cake never arrived and they didnot bother to inform me so that we could have made arrangements. Finally we had to do without cake cutting. These people are capable of single handedly destroying your partys and they dint understand why people people order cakes for birthdays and anniversaries. Their customer guys so horrible and they only know to say we will refund.

Supam DasIndia · 2 reviews · Experienced 2026-06-03 · Posted 2026-06-03

The price and bouquet quality does not…

The price and bouquet quality does not match. They cut it very small. Lots of packaging and less flowers. Eventually I didn't find the worth. This is first time I used it and probably the last time.

Mandeep KaurCanada · 1 review · Experienced 2026-05-20 · Posted 2026-06-02

One of my order is not delivered yet

One of my order is not delivered yet. It was suppose to be delivered on 21st May and today its 2nd June, still do not know what is going on and they will not solve your problem.

ZakiyaIndia · 1 review · Experienced 2026-05-30 · Posted 2026-05-30

Pathetic experience

Pathetic experience ! Order hasn’t been delivered and I am continuously texting customer care since last 5 hours. Non responsive customer care. This is very frustrating and a special occasion is spoilt because of them. Completely untrustworthy. They charge the money and don’t deliver the products and there is no option to cancel or refund. It’s a test of patience! I am going to file legal complaint

Parvathy RameshIndia · 2 reviews · Experienced 2026-05-26 · Posted 2026-05-29

Disappointing experience.

Disappointing experience. I ordered a birthday cake for my friend in the UK on the 26th at around 3 AM UK time, specifically choosing this company because they showed same-day delivery availability. The only communication I received was an email later that evening saying the cake I originally ordered was unavailable and asking me to settle for a different one. Since it was my friend’s birthday and I was desperate, I agreed. It has now been 3 days, and there has been absolutely no further update regarding delivery. I even emailed yesterday asking for a status update and still haven’t received any response. If you’re looking to make someone’s special day memorable, I would not recommend this service. The lack of communication and failure to deliver completely ruined the purpose of the order.

Took all the money and customer care…

Took all the money and customer care went silent when asked for updates on the refund. Feel so helpless and angry!

If only I could have given 0 stars

If only I could have given 0 stars, I would have. I live in the UK, I have very little options to send gifts back in India. I ordered cake and flowers on Mother’s Day, the delivery driver did not deliver my gift and instead asked money from my mom saying its unpaid. My mom refused to give any money saying its not possible (ofc) he took the order back and marked delivered. Horrible customer service, never using IGP again, they are also deleting comments on their Instagram account. But I am a youtuber and I will definitely make a video of my experience

Extremely Disappointing Service and Support

⭐ 1 Star – Extremely Disappointing Experience I placed an order for delivery between 9 AM and 1 PM, but the order never arrived. When I contacted customer service to check the status, my chat kept getting transferred between different representatives, none of whom could provide a clear update or resolve the issue. Eventually, I was informed that due to technical issues the order could not be delivered, and I was promised that the refund would be credited to my wallet within 60 minutes. However, even the next day 25th May, no refund had been processed. I also tried reaching the team on WhatsApp, but received no response at all. Very poor website experience and highly disappointing customer service. I would not recommend this platform to anyone, especially if timely delivery and your occasion is important to you.

Eshan SinghIndia · 1 review · Experienced 2026-05-23 · Posted 2026-05-23

Pathetic experience

Pathetic experience ! Order hasn’t been delivered and I am continuously texting customer care since last 5 hours. Non responsive customer care. This is very frustrating and a special occasion is spoilt because of them. Completely untrustworthy. They charge the money and don’t deliver the products and there is no option to cancel or refund. It’s a test of patience! I am going to file legal complaint

I have been using this app for years

I have been using this app for years. I am 100% satisfied. It’s so satisfying that happiness is transported to my family and friends in the packages.If some products were not satisfying it was called out and company did compensated for that. Out of 10 orders 9 were of course over satisfactory and excellent quality.

Sanchit BhatiaIndia · 1 review · Experienced 2026-05-19 · Posted 2026-05-21

Very poor service

Very poor service, fake same day delivery promises - slow responses and they do not acknowledge their mistake even. Very disappointed

Megha SinghIreland · 2 reviews · Experienced 2026-05-10 · Posted 2026-05-18

Very disappointing experience with this…

Very disappointing experience with this company. I placed an order worth CAD 23.50 and it was never delivered. I was told there was an “operational issue” and that the order could not be fulfilled. Despite this, only a partial refund of CAD 5.70 was processed, which is unacceptable for an order that was never delivered in the first place. Getting any clear resolution has been extremely frustrating. There is no proper customer support number, and responses feel slow and repetitive without real solutions. Overall, it feels like poor service, poor communication, and an unfair refund process. I would not recommend using this platform based on my experience.