inCruises (www.incruises.com) has a 2.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 19% of negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-10.
You pay $100 and they give you another $100 but in reality they give you only $25 because $75 is blocked for next time, people work for them until they start booking anything and realisthat is PURE PIRAMID AND SCAM and the are robbed for 75% or even LOST EVERYTHING.
The most ridiculous company! Very efficient in collecting membership payments, but 0 customer support. My parents were left stranded in Tenerife without their luggage and no way to contact InCruises (no phone number, no email, just an online form noone replies to). Absolute Disgrace! The ship company and the port won't speak to us, because we are not the travel agent! A week later we haven't heard from InCruises even after sending in a form, called 10 different numbers to try and locate the bag and now we are being asked to arrange our own courier in a foreign language! AVOID!AVOID!AVOID!
Member ID: HKAYDRMN4 I have been a member of inCruises since 2019. From the beginning of my membership, I made my payments regularly and on time. To date, I have personally paid a total of USD 3,200 in cash. In addition, the system credited USD 3,000 as a bonus, bringing my total account balance to USD 6,200. Last month, due to health-related issues, I was forced to delay my payment by only one month. I informed the company in a timely manner and provided official medical reports. Despite this, my account was frozen. The main issue I am currently facing is as follows: My personally deposited USD 3,200 in cash has not been refunded. I am not allowed to make reservations using my own funds. The system only allows limited discounts during bookings, calculated on inflated prices approximately 17% above market rates, which does not constitute free or fair use of my money. I would like to clearly emphasize that: The USD 3,200 is not a bonus; it is my own money. I did not sign any written contract with the company. Blocking access to my accumulated cash balance due to a single, medically documented one-month delay is unacceptable. I am also the owner of a tourism company and operate a licensed travel agency, so I am well aware of how customer rights and good-faith resolutions should be handled in this industry. My request is straightforward: Either my account should be reactivated so I can fully use my personally deposited USD 3,200 to make reservations, Or the full amount of USD 3,200 should be refunded to me. Any solution outside of these two options does not fairly address the issue, as it prevents me from freely using my own funds. I am submitting this complaint to the trustpilot in the hope of a good-faith and fair resolution. Otherwise, I will be forced to pursue my legal and financial rights.
Very poor customer service. Difficult to contact. Only has one form of contact in their website which is Contact Us thru support. I have been sending them several messages since end of September 2025 so i can use my unused membership savings for a Carribean cruise in 2026, since I already canceled my membership, but they have been ignoring me. Tried to book a cruise in their website but I can only use about 17% of my money!!! Seriously??? I need to use all of money at one time and avoid further transactions with this company. Too much hassle. Definitely have no plans of becoming a member again just so I can use my accumulated savings. Worst travel company I’ve experienced.
I’ve been a member of InCruises for a while now, and I can honestly say it has completely changed the way I plan my vacations. The membership offers incredible savings on cruises, and the booking process is seamless and user-friendly. The customer support team is always helpful and responsive, making every experience smooth and enjoyable. What I love most is the flexibility and the opportunity to explore destinations I wouldn’t have considered before. If you’re looking for a way to travel more, save money, and have access to exclusive deals, InCruises is the perfect choice! Highly recommended!
The best club ever if you love travel cheaper and smart. All people I know are traveling with incruises for many years and saw so many wonderful countries, met amazing people and saved a lot of money. My highest recommendation.
They need to explain the business properly. I just lost a thousand dollars, not counting the points I couldn't use in the end... dishonest scammers.
Hello there! We are sorry to hear that you have had a negative experience, as our primary goal is to help families from all over the world travel more frequently and easily. We have reached out to you for more information so that we can investigate this and provide you with assistance. We await your response. Thank you
I should probably start by saying that this company is a pyramid scheme. They hire representatives, who work on commission and bring clients in. Once they grow their portfolio to a decent size, they hire new representatives, who also bring clients, get commission and their "hiring" representative gets a chunk of profit as well. I feel I had to explain this first for you to understand where the positive reviews are coming from - most of them are written by their representatives, who get commission and free trips from this company. This company is a scam of the century and should be shut down, I cannot belive no one tried to sue them yet. You pay a certain fee (€100 per month) and accumulate points (when you pay a €100, you get another €100 worth on top in points). You can then use those points towards booking a cruise, however you can only pay half of the cost in the points value, and half in cash/bank transfer. Essentially what you get is a 25% "discount". Sounds great, until you realise that you cannot stop paying them monthly until you actually go on your cruise (meaning you continue to accumulate money on your account) and, if one day you decide to leave the company/close your account, you cannot withdraw the money you have already paid in. My parents have over €6,000 of actual money (excluding points) on their account and they were told that they cannot withdraw it. I still cannot believe this is happening in 2025 and companies like this are allowed to operate. Their customer service is an absolute joke too, they never reply, and even when/if they do, they are as useful as a bike to a fish. DO NOT SIGN UP WITH THEM, THEY WILL RIP YOU OFF! It is much cheaper and safer
Long time member. Almost 6 years! Their terms and website change constantly. A major part of their scam. If you do not constantly keep up with the exactness and fine print they will take all of your money. For the first 4 years I only had to pay $100 every 3 months. Now $100 every month. Did not want to do it but did since January and missed one payment. Autopay did not work and I got a notification, tried to pay and saw they sent the notification after the account closed. LATE BY 44 MINUTES!!! and my account is cancelled; 3k gone. 44 min late. I was even told if I was seconds late. $3000 dollars gone. AND WILL NEVER BE RETURNED. Autopay did not work because my credit card was expired, but they had the expiration date. Tried to pay at 10:44AM my time, but they use UTC time zone to further confuse. The invoice and account are cancelled and I assume they throw a party when they steel your money. I understand taking my reward money but straight steeling $3k; these are pirates. I’ve never used MLM pyramid before and never again. I am looking into a class action and will post here if I can find any lawyers to take the case.
Hello there! We are sorry to hear that you have had a negative experience, as our primary goal is to help families from all over the world travel more frequently and easily. We have reached out to you for more information so that we can investigate this and provide you with assistance. We await your response. Thank you!
I strongly urge people to avoid this company at all costs. In my personal experience, inCruises operates in a way that resembles a financial pyramid rather than a genuine travel business. The main focus is on recruiting new members, not on providing real value or sustainable services. Earnings depend heavily on bringing in others, which creates an unstable and risky structure for participants. Many people end up losing their money, while only those at the top benefit. Their practices feel misleading and exploitative, with promises that rarely match reality. This is not a safe or ethical opportunity. Protect yourself and your finances.
I love inCruises, If you want to improve your lifestyle, travel more, have a community self-minded people around you, have a leadership team that really cares about your wishes, then you definitely must join us.
We are so glad to hear that you have had a positive experience! Thank you for being part of the inCruises family! 😍❤️
This company terminated many member accounts without any proper explanation or warning. They simply decided to delete people who had worked hard for years building their teams and saving their cruise points. All the accumulated points and monthly commissions were taken away instantly, with no option to appeal or recover them. It feels like theft. People trusted this company, invested their time and money, and were left with nothing. There was no transparency, no communication — just a sudden removal. This is not how a serious business should treat loyal partners. I strongly advise others to stay away. Totally unfair and unprofessional.
Hello Artyom! We are sorry to hear that your account has been terminated and we would like to provide help with regaining access to your account! We have reached out for more information so that we can investigate this and provide you with assistance. We await your response. Thank you!
While I don’t 100% regret having been an InCruises member, I would never recommend this to a friend or family member, and have terminated my membership. Here’s why. Had it not been for InCruises, I probably would not have been on a cruise this year. The idea that you have to contribute monthly, and that you cannot use the money for anything else, worked, and helped my booked my first cruise. But unfortunately, they were not very transparent, and what they don’t say, lead me to discontinue my membership. Here is the truth: Yes you are able to use 100% of your points after 24 months, but you can only pay for 50% of the price of the cruise. The other 50% must be paid out of pocket, thus making this only a 25% savings, not a 2-1 as they sell it to be. You will not be able to prepay or reserve any excursions, specialty restaurants, drinks, WiFi, or any other add on that would be cheaper if paid before you cruise. You will only be able to pay and reserve once on the cruise, which aside from the lost savings, will limit you on things no longer available to reserve. You must continue to pay your monthly contribution, until you board, even if you don’t plan to cruise again. That means you will pay for at least 3 months of member dues that you will never use. And it gets worse… After my membership cancelation, and having paid at least $800 more than I ever used not counting their point match (double points would be $1600). InCruises $0 out my account, and the money is nowhere to be found. Not bad enough, both my wife and myself had memberships. We both paid money to nothing after booking, and both seem to have lost hundreds of dollars.
Hello friend! We are sorry to hear that you have had a negative experience as our most important goal is to help families from all over the world travel accessible and more frequently! We reached out but have yet to hear from you. Our team is available whenever you are ready to help! Feel free to contact us.
I’m very disappointed with the customer service at InCruises. I’ve been a member for some time, but booking a cruise has been a frustrating and disheartening experience. I expected a smoother process and better support.
Hello friend! We attempted to contact you to help with your concern and have not heard back. We want to be able to assist you where we can so you can take full advantage of your membership as our most important goal has always been to help families from all over the world travel accessibly and more frequently! Do not hesitate to contact us if you would still like assistance. Thank you!
Very good company I am thanks to the company me and my family have gone on five cruises which I would never have done in my life without the help of the company, thank you Don't believe the nonsense that is written on the internet, the company helps everyone and is very responsive I have never had any problems with incruises. thank you
We are happy to hear that you have had a positive experience. Thank you for being part of the inCruises family and we hope that more opportunities present themselves to you soon! ❤️🙌
Ignored, blocked, and no access to my money I joined InCruises based on a representative’s promise of $100 every 3 months and bonus cruise dollars. Without warning, the rules changed to monthly payments, which didn’t work for us. We stopped paying, thinking we’d lose only bonuses. Now I can’t use my own funds — only about 17% of the balance is available. I emailed support in Russian (twice), in English, and also contacted them on Facebook. They replied on Facebook saying they would help — then blocked me and never followed up. This is dishonest and unacceptable. If I don’t get a real answer soon, I will file a complaint with the European Consumer Centre and the FTC.
I do not recommend this company. I lost 4400 of points, after 2 years of paying i thought i would have enough for even 2 cruises but they just let you use a small percentage, so basically you cannot even use the money you deposited
Hello Jo K! We attempted to contact you to help with your concern and have not heard back. We want to be able to assist you where we can so you can take full advantage of your membership as our most important goal has always been to help families from all over the world travel accessibly and more frequently! Do not hesitate to contact us if you would still like assistance. Thank you!
Polish UOKIK it is a government institution that keep an eye on Companies to do not allow them to scam oridinary people and they have done a report - 26549 this is its number. They found some issues with Incruises. This is WARNING for customers provided by polish institution - You can find it on the intwernet and translate it using google translator. It states inCruises it may be a ponzi scheme. it consists in the fact that everyone pays a significant and fixed monthly fee, your money is exchanged for so-called: cruise dollars, the company Incruises adds the same amount that the customer pays so it sounds encouraging, with a $100 fee after a year you have *2400 cruise dollars for which you can buy a really beautiful trip BUT NOTE: YOU CAN ONLY PAY HALF OF THE TRIP WITH THESE CRUISE DOLLARS, YOU HAVE TO PAY THE OTHER HALF WITH YOUR OWN FUNDS. The strange thing is that the prices of the trips are "secret" i.e. you can only find out about them after joining the club. Another thing is referrals: if you refer three people who join the club and pay their subscriptions, you no longer have to pay $100 and the company pays it "for you" and additionally you receive another *100 cruise dollars - sounds great.. My rating is low, I was thinking about one or two stars but at the moment I think it would be quite unfair - this rating is to make you aware of certain threats, such as: what if more people suddenly start ordering trips? This could cause a sudden outflow of capital from the Company and I am already reading opinions that trips are inactive, which means that they cannot be purchased. Well - there are also those who stop paying for various reasons and those DO NOT RETURN THE MONEY, which is basically obvious - this money can only be used for a trip, which means that you have to pay continuously. If you stop paying, after two or three months you lose what the company "gave" you, these additional cruise dollars. The idea is generally worth considering, but if the company built capital on goods and not on "subscriptions" then it would be, simply, serious. It is also worth considering where the "wealth" of people who encourage us, potential customers, to join the club comes from - it is not the Company that pays them, but new customers. Addidtionally: if You pays $100 per month, so You will get $1200 after 12 months and additional $1200 from company but if You choose Your trip costs $2400, You still have to pay $1200 from Your own money so $2400 in total and additional $1200 of Cruise Dollars lasts for another "adventure" and Yes, it is encouraging but with $2400 You might get nice adventure with any other Provider. Well, consider that please.
Having already celebrated 4 family cruises in less than 1 year has enriched a lot our lifes, and that's just the beginning. Thanks INcruises to make much more accesible a wonderful service like Quality cruises to everyone in the world, every family deserve to feel like mine 🤩 And of course thanks INcruises to grow up emocional and economic wellness to always more and more families around the world 😍💃🏻🕺🏻🥂🚢📈🎉
We are happy to hear that you have had a positive experience. Thank you for being part of the inCruises family and we hope that more opportunities present themselves to you soon! ❤️🙌
inCruises cancelled my booked cruise and hotel without warning, and they never returned my money. I contacted support multiple times, but got no real help. I lost both my vacation and my savings. This company is not trustworthy. Think twice before joining.
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