inCruises (www.incruises.com) has a 2.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 19% of negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-10.
Dissatisfaction, photos and 4 star markings did not correspond to reality
I am writing to submit a formal complaint regarding accommodation booked through InCruises, which was advertised on your platform as a 4-star property.
Unfortunately, the actual condition and quality of the apartment did not correspond to the advertised 4-star standard, and the photographs presented in the listing did not accurately reflect its actual condition.
During our stay, we encountered numerous problems and deficiencies, including:
* a damaged electrical socket,
* a cracked ceramic kitchen sink,
* a cracked bathroom washbasin,
* a damaged bathroom cabinet with peeling and cracked surfaces,
* damaged flooring,
* only four clothes hangers provided for three adults,
* no hooks or other suitable place to hang jackets,
* no deep/soup plates,
* only one approximately 3-litre cooking pot, which had a hole and leaked, and one small approximately 1.5-litre saucepan,
* a missing glass turntable inside the microwave oven.
In addition, we were unable to connect to the Wi-Fi throughout our entire stay.
We repeatedly attempted to contact the accommodation provider regarding the Wi-Fi problem via SMS, WhatsApp and email. Despite these repeated attempts, we received no response at all during our stay, and the issue was never resolved.
We have photographic evidence documenting many of the defects described above.
We booked this accommodation through InCruises specifically relying on the information, photographs and 4-star rating presented on your platform. Had the actual condition of the apartment been accurately represented, we would not have expected this level of quality from a property advertised as 4-star accommodation.
For this reason, I kindly request that InCruises investigate why this property was offered and presented as 4-star accommodation despite its actual condition and deficiencies.
I also request appropriate financial compensation for the discrepancy between the quality advertised and the accommodation actually provided.
I would appreciate a written response explaining how InCruises intends to resolve this complaint.
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NadjaN · 1 review · Experienced 2026-08-03 ·
★★★★★
My experience with InCruises was very…bad
My experience with InCruises was very disappointing.
The business model strongly focuses on recruiting new members, and I did not find the promised benefits worthwhile. In my opinion, the cruise discounts were not attractive enough to justify the ongoing payments.
Leaving the program also meant losing the money I had already invested, which I found extremely frustrating.
Overall, I felt that the value did not match the expectations created during the presentation. Based on my personal experience, I would not recommend this service.
Scammers. They collect $$ every month as a membership. The it is impossible to get your $$ in the form of bonuses back. Also, it is impossible to get a refund from them after you do the cancelations. They refer you to refundable.me website, which is a crappy scammer's hellhole with no live customer service. Stay away from that business!!
Be aware when you pay!Your money becoming their money!If you want to make a reservation,it’s really provocative,unfortunately we pay 3 years and if you compare with other options they are not so good at prices,in my opinion they are very expensive.But the big problem is that they don’t leave you to recover you’re money.
had a very pleasant stay at this hotel. The room was very clean, comfortable, and quiet, which made it easy to relax and get a good night’s sleep. The staff was friendly, and everything was well organized.
The only small downside was that the room didn’t have cotton swabs (Q-tips), which I think should be a standard bathroom amenity.
Overall, I was very satisfied with my stay and would definitely recommend this hotel.
We had an awful experience with the norovirus a lot of people was ill in our group of 21 persoms there we re 16 who caught the virus with very bad simptoms vomitis and diarea .it should have been a wonderful holiday but do to the illnes it was not we had to spend 2 3 days in the cabin while feeling bad due to the virus .it was my last choice for a cruise with the Costa company .
M
Ma Luisa Dulfo · 1 review · Experienced 2026-04-29 ·
★★★★★
⭐☆☆☆☆ Disappointed and Very Angry by…
I joined inCruises and spent years accumulating reward points, with the hope of using them for my first family cruise after completing two years of cancer treatment. Unfortunately, those points disappeared, leaving me extremely disappointed, frustrated and very angry.
What makes this even more upsetting is that I have contacted support on two separate occasions seeking assistance and requesting a refund, but I have received no response.
The reward points represented significant value that I had been saving for a special family holiday after a very challenging period in my life. Losing them has caused considerable emotional stress, disappointment and distress.
I believe members deserve clear communication, and responsive customer support. Based on my experience, I am dissatisfied and very angry with the way this matter has been handled and hope inCruises will review my case and provide a fair resolution.
c
customer · 2 reviews · Experienced 2026-05-13 ·
★★★★★
Their prices are higher than the cruise…
Their prices are higher than the cruise cost. I can not use my points when and how much I want. They keeping our money and we are not allowed to use them properly. Changing their rules when they want. I can not recommend. If you want to travel then buy a single cruise directly on MSC website, it is a quicker and cheaper option
R
Rey · 3 reviews · Experienced 2026-06-10 ·
★★★★★
This Company is very bad in dealing…
This Company is very bad in dealing their members in terms of payment using credit cards to pay , I actually paid for my friends because they had difficulties I used mine, without knowing their company policies they suspend the accounts and with out giving our refunds, for me its their way stealing peoples money,horrible company policies
M
Marijoviel · 1 review · Experienced 2026-06-08 ·
★★★★★
I just wished I did not join
I just wished I did not join. The hotel and cruise booking prices are higher than booking outside. I booked a hotel one time and looked like even though I used my points, I still paid a lot. I quit incruises because I couldn't use my own money or the whole amount in one time. There is a percentage only that is allowed to use.
Conditions changed after I paid for over two years
I paid monthly for more than two years to reach the level at which I understood I could fully use my accumulated travel benefits.
After reaching that level, I learned that full usage was restricted to travel booked approximately 270 days in advance.
Had I known that condition would apply, I would have made different decisions regarding my continued participation.
This was my personal experience.
They are very professional and outgoing people. We had so much fun. Information given very self explanatory
K
Kliencie · 2 reviews · Experienced 2026-04-13 ·
★★★★★
It is typical financial pyramid with…
It is typical financial pyramid with pack of hidden extra fees. On reddit and other services a lot of discussion how people lost thousands of dollars in this pyramid, just search it.
M
M V · 4 reviews · Experienced 2026-05-28 ·
★★★★★
Scam
I have been a member for 4 years, . I currently have more than 7,000 points, so I finally decided to book my first trip. To my surprise, I found out that if you use the points before 270 days, you still have to pay almost half of the cost out of your own pocket. Honestly, this feels like a scam because I was told that I could use my points at any time.
What is the point of having points if they still expect customers to pay so much extra? On top of that, they refuse to speak with customers over the phone, saying they do not have that system available. What frustrates me the most is that I asked to change my payment date and they told me it was impossible because the system is automatic.
This company works like a membership chain you keep paying while other people seem to travel for free. Meanwhile, loyal members like me end up paying even more despite already having points saved.
I also feel trapped because they are so shameless about it. They tell you that you must continue paying every month until you actually travel. So if my cruise is still 7 months away, I am forced to keep making payments the entire time. It feels like they make it almost impossible for people to ever fully use their points without continuing to give them more money.
This is extremely disappointing. What kind of company treats its customers like this?
Within 3 years with InCruises we’ve enjoyed 5 wonderful cruises! We discovered places we probably would never have visited without cruising — the Norwegian fjords, Caribbean islands, and even a transatlantic cruise from Europe. We also had 3 classic Mediterranean cruises with beautiful islands, and the most magical one of all — a Disney Cruise!
I had dreamed for a long time about taking my son on a Disney Cruise, and thanks to InCruises I was able to make this dream come true.
With InCruises we can plan our school vacations in advance, and we’ve already booked our 6th cruise in the Western Mediterranean. Cruising is the best way for our family to travel — it’s comfortable, exciting, and my son absolutely loves the Kids Club, which also gives me time to relax and enjoy the trip.
It’s wonderful to have InCruises in our life. We trust the company, and my advice is to study all the rules and conditions in advance — if you follow them, it can be very profitable and rewarding.
Samira Melikbekova, Paris France
I have been a proud member of InCruises for 5 years, and honestly, it has completely changed the way my family and I experience travel. During these years, I have already been on 4 incredible cruises and I am now preparing for my 5th one.
What once felt like a luxury became a real part of our lifestyle thanks to InCruises. Today, every adult member of my family has their own personal account because we truly believe in this opportunity and the value it brings.
Even more importantly, I personally know more than 150 families who, just like us, are deeply grateful to everyone involved in creating InCruises. This community has opened the world to so many people and made travel more accessible, more frequent, and more meaningful.
InCruises is not just about cruises — it is about memories, emotions, discoveries, and a completely new way of living life. Thank you to everyone who made this vision possible!
I’ve been with this company for about 5 years. At the beginning, it was really good. But then they started changing the rules and conditions all the time — almost every six months — and usually not in favor of regular travelers.
Basically, you can still get cruises for good prices, but the constant changes have become frustrating for me. At first, it was possible to book cruises only with points, then it wasn’t allowed anymore, and now it’s possible again — but only if you book 9 months before the cruise departure!
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Laura Mazonaite · 8 reviews · Experienced 2026-05-12 ·
★★★★★
This cruising club changes lives
This cruising club has completely changed my life. I joined in 2022 and have already enjoyed 10 cruises with my family and fellow club members.
I’m truly impressed by the smooth and intelligent system they’ve created, and I feel very grateful to the company’s CEO and all the staff who work so hard and go the extra mile to make our dream cruises a reality.
I’ve just booked my 11th cruise to the Norwegian Fjords with my family and eight club members and guests, and I couldn’t be more excited.
If you’re still having doubts about whether this works or is worth it, you’re simply missing out on the opportunity to enjoy affordable cruising.
My honest advice—start today and begin living your dream life now!
M
Mark Norman · 1 review · Experienced 2026-04-20 ·
★★★★★
Very disappointing experience with…
Very disappointing experience with InCruise. The promises sounded great at first, but the actual value and transparency did not match expectations. Customer support was slow to respond, and getting clear answers about fees, memberships, and benefits was frustrating. It was also impossible to get a refund despite repeated requests, which made the situation even more upsetting. I also felt there was too much focus on recruiting rather than delivering a quality travel experience. Because of the way this has been handled, I will be taking legal action to recover my money. Overall, I would not recommend it to anyone looking for a straightforward and reliable vacation membership service.
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VG · 3 reviews · Experienced 2026-04-25 ·
★★★★★
Not recommended
Our stay at this hotel was, without a doubt, one of the worst experiences we’ve ever had. We arrived after a 13-hour flight and nearly 24 hours without sleep, with the sole intention of resting at a hotel that prides itself on being high-end. The reality was the complete opposite.
The very night we arrived, the hotel was hosting a party. The result was utter chaos: shouting, constant noise, and a total lack of civility in the hallways throughout the early morning hours (2:00, 3:00, 4:00…). Sleeping was literally impossible. The situation was so unbearable that I had to get up because I couldn’t take it anymore.
But the most serious issue isn’t just the noise, but the hotel’s total lack of control. There was no staff managing the situation, no one restoring order, no one ensuring the rest of the guests could sleep. Absolute negligence. If they decide to host events of this kind, it is their obligation to increase staffing and prevent exactly what happened.
The next day, we filed a complaint at the front desk. The manager’s response was to offer points for a future stay. A completely inappropriate and totally insufficient solution. We lost sleep over a problem caused and mismanaged by the hotel itself, and they expect to make up for it with points to come back… simply incomprehensible.
To make matters worse, we’ve sent two formal emails to the hotel and haven’t received a single response. This is no longer just a bad experience; it’s a complete lack of professionalism and respect for the guest. The management is terrible, but the hotel’s leadership is even worse for allowing this level of neglect.
Given the circumstances, the recent negative reviews are entirely understandable. This hotel is far from delivering the service it promises.
In short: a bad experience, poor management, and a leadership team that’s completely absent. Not recommended
