Independent Carpet One Westland (www.independentcarpetonewestland.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
Dana, It has always been a pleasure to work with you and your family! We truly do appreciate the continued trust and confidence and return business. Thank you for the opportunity once again. Enjoy the lower level. Happy New year! Catherine Buchanan-Owner
Tamika was a wonderful sales person, and did a great job of helping me choose my carpet. Then on the day that I was supposed to have my carpet installed, I had a family emergency, and forgot to cancel the installation. Carpet One was very understanding, and immediately rescheduled my installation. The carpet is beautiful, and the service was excellent.
Tracey Oh thank you so much for the kind words and wonderful review! We are very happy to hear that everything went well and that your experience with Tamika and our installation department was pleasant! Enjoy your new carpeting and when you’re in the market for new flooring we will be there to guide you through the entire way! Cathy Buchanan-Owner
Very nice and professional. Great customer service
Tara, It was such a pleasure to work with you as we found that perfect carpet for your home. We appreciate the trust and confidence and look forward to working with you again for all your future flooring needs. Thank you for taking the time to review your experience. We appreciate you! Catherine Buchanan-Owner
Janet D'Ascenso was very professional in helping me to choose a carpet that met my needs. All options, warranties and extras that Independent Carpet One offers was explained very thoroughly. The installers (Doug & Jason) were courteous, cautious and exhibited the expertise that they have gained over the years. Thank you for a job well done. Mike R
Mike, Thank you so much for taking the time to write this very positive review. I agree that our team is exemplary/ Thank you for recognizing their efforts to help you find that perfect carpet and for installing it with care and pride. Enjoy the new carpet and we look forward to working with you in the future for all your flooring needs. Catherine Buchanan-Owner
This was our second Independent Carpet One Westland installation. Our salesperson, Jeane Salter was excellent to work with, providing suggestions on coordinating wall paint to carpet color, It looks great! Jeane will definitely be our choice for our next carpet replacement. The installers, Joe and Sebastian were on-time, courteous and did a fabulous job in the installation. Independent Carpet One DESERVES the five stars - - - they EARN IT!!
Bill, Thank you so much for taking the time to send this wonderful review. We truly do appreciate your continued trust and confidence in Independent carpet One and our staff. It is always such a pleasure to work with you. You definitely struck gold when having the opportunity to work with Jeane. She is a true asset to our company and our customers. We are all thankful for the opportunity and we look forward to working with you in the future. Catherine Buchanan-Owner
We were very disappointed with our carpet installers. They ruined several walls that need to be touched up and painted. Left grime all over the doors. And the only thing that was offered to us in return is to pay for a painter to do the touch up. When you spend almost $10,000 with a company, you woudl expect a little better service. I also work in the insurance industry and refer clients to their store. I will not anymore.
Paul & Heather, I am just as disappointed as you are. This is not representative of how our installations go and this is evident from the other reviews posted to this site. Non the less, you have experienced poor quality service and have every right to be upset, disappointed and frustrated. Please allow me to speak with your sales associate further on this installation and I will reach out to you within a few days and we will discuss what we as a company can do for your inconvenience My sincere apologies. Catherine Buchanan - Owner
We have used Independent Carpet One Westland to replace all the carpets in our home over the past many years.The salesman was very courteous. We were allowed to take home many samples and he explained the different brands of carpeting to help our decision. The installers were very good.
John & Diane, Thank you for all your continued trust and confidence in Independent Carpet One. it is always such a pleasure to work with you and provide the flooring for your home. We truly do appreciate you business. Enjoy the new flooring! Catherine Buchanan-Owner
Great service and product, I am very pleased
Lisa, We are so happy that the Graber wood blinds worked so well in your home. Thank you for the opportunity. Enjoy the beautiful window dressings and the holidays ahead of us. Keep us in mind for future flooring and window treatments for you home. Catherine Buchanan-Owner
Have bought carpet from them for years. Good prices and good service. We would definitely recommend them.
Lynne, Thank you so much for taking the time to share your experience. We truly appreciate the continued trust and confidence in our entire team. Enjoy your beautiful new carpet. Catherine Buchanan-Owner
We had dealt with Independent One a few years back for a kitchen project and I always remembered how very helpful they were. So when it was time to replace carpeting we did not hesitate to return here because we knew Independent would come through. Always friendly and professional. Cameron answered our questions. Installers were great also.
Jay, Thank you so much for taking the time to share your experience. We are so pleased to hear that you returned back to allow us the opportunity to provide flooring for this new project. Thank you for the continued trust and confidence. Enjoy your new floor! Catherine Buchanan-Owner
My experience with Independent Carpet One in Westland was fabulous, from picking out the right carpet to having it installed. Kathy was so easy to work with, especially in selecting the right carpet and color, coming to the house to measure, and giving suggestions about how to recarpet the stairs. The installers, Nate and Sean, were stupendous and terrific to work with, and the completed job is gorgeous. I am completely satisfied and will recommend this company to everyone!
Frayda, You are such a dear heart! Thank you for this wonderful review. I had such an amazing time working with you and I know Nate and Sean so appreciated your kind words. I am definitely blessed to have such a great team here. We truly appreciate your business. Enjoy the new carpet as I am confident you will. Thank you for the opportunity. Cathy Buchanan-Owner
I was pleased with all aspects of my experience. The Independent Carpet Team, including the installers, was great to work and provided terrific service.
Janice, Wow thanks for the great review! I am so glad to hear that our team made your experience with Independent Carpet One pleasant and easy! Now...enjoy your new floor and we hope to see you again for all your future flooring needs. Catherine Buchanan- Owner
Installation went quickly. They were on time. Carpet looks good.
Dale, Great news! I'm so happy to see that everything went smoothly for you from installation to the final product looking good! Enjoy the new floor and we hope to see you for all your future flooring needs. Thanks for your trust and confidence. Catherine Buchanan- Owner
Amazing service! I would recommend this company to anyone.
Alicia, Thank you for the review and we are so happy to hear that our sales and installation team did a great job! We truly a[predicate your business, trust and confidence in us. We hope to work with you again on your future flooring needs! Enjoy your new Floors from Carpet One. Catherine Buchanan-Owner
Thank you to Independent Carpet One and to Cathy for donating carpet squares to my classroom! I am a local teacher here in Westland and reached out to multiple carpet companies and Cathy reached out to me quickly and ended up being the only company that replied to me! My kiddos love having different seating options and the carpet squares are perfect for that! Thank you!
Brynn, We love to help our teacher any way we can! I know how much the children love their sit upon. So glad we could help,you and other teachers start the year off with supplies for the students. These samples also can make for great decorations at Christmas time as a fun art project with you class. I hope they enjoy the school year and thanks for reaching out to us! Catherine Buchanan - Owner
I walked in to the store and had Carpet installed within 5 days . The staff , installers and especially the owner was fabulous , I will definitely be referring everyone to the company
Thank you so much for the wonderful review and comments! Having a family business means there is always one of the Francavilla’s on staff at all times and we love to work with and meet our customers! We strive to serve our customers with the best experience possible when shopping for flooring! It’s an important part of your home or office. We appreciate your trust and confidence and look forward to working with you again in the future! Catherine Buchanan-Owner
Cathy has consistently provided exceptional customer service and the quality of the job was amazing. Since I live out of state and this was for a second home in Dearborn Cathy worked with me long distance to plan this project and all needed supplies. The tiler she assigned was a real perfectionist and could not have done a more professional job. I am very grateful. Thank you, Cathy and Karen! Judy
Oh Judy, It's actually been my pleasure to work with you. I so appreciate the years of trust and confidence in myself and Independent Carpet One and even more so our installation team. I enjoy visiting with you and helping with each visit back to the mitten. Karen is a gem for sure. I had no doubt the porch would look amazing after she was done. Enjoy and thanks again. Catherine Buchanan-Owner
Love our new carpet! Loved our salesperson, Tamika!
That's our favorite word! Love! We are thrilled to see that you're happy with the full experience here at Independent carpet One. thank you for the review and the trust. We hope to see you again for all your future flooring needs. Now go and enjoy! Catherine Buchanan-Owner
Jeane and her crew are fantastic to work with. They did an outstanding job for a reasonable price. You can't get better service. I highly recommend.
Mike, Thank you for this wonderful review. You're right...Jeane is fantastic to work with and we're glad you had that opportunity. Everyone here is grateful to you and we're happy that your experience was positive. Enjoy your new flooring! Catherine Buchanan-Owner
Paul, Thank you for the opportunity to provide flooring for your home. It was our pleasure to help you find that perfect solution. Please keep us in mind for all your future flooring needs. Catherine Buchanan-Owner
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