Independent Carpet One Westland (www.independentcarpetonewestland.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
What people say
K
Keith Kuras · 1 review ·
★★★★★
Top Notch Customer Service
We can honestly say that from the minute we walked through the showroom door to the time the installation crew left our home, the experience with Independent Carpet One Westland was nothing less than exceptional. Janet D’Ascenzo was instrumental in helping us find the right carpet for our needs and was very patient throughout the whole decision making process. There was no pressure to buy and her suggestions and color choices were spot on.
The installation team of Nate and Sean were consummate professionals. Their diligence and care throughout the installation process was very much appreciated. They showed us the utmost respect, giving us clear direction on what they were doing throughout the installation and even gave us tips on how to care for our new carpeting all while engaging in humorous banter that kept all of us smiling.
We would not hesitate to recommend Janet, Nate, Sean and the entire team from Independent Carpet One Westland. A++ customer service, quality products and installation from the word go! You won’t be disappointed.
Sincerely,
Keith and Jo Ann Kuras
Reply from Independent Carpet One Westland2018-08-18
Keith
What an amazing review and much appreciated to read your experience with our staff! We truly are blessed to have such a great consulting team and installation members to our staff! We are confident that you will thoroughly love your new floor and hope to have the opportunity to work with you in the future!
Catherine Buchanan-Owner
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Lynne & Dave · 1 review · Verified ·
★★★★★
Jeane Salter was outstanding!
Jeane Salter was outstanding!! She listened carefully to our needs before offering options for our flooring. She is upbeat, caring and she knows her products well. From measure to install, everything went smoothly. Joe installed our carpet and vinyl plank and was prompt, efficient and easy to work with. Many thanks to both Jeane and Joe! Already recommended them to a family member.
Reply from Independent Carpet One Westland2018-08-10
Lynne and Dave,
Thank you for taking the time to write such a wonderful review! You were definitely blessed to work with Jeane and have Joe do the installation! All in all we have an amazing team! Enjoy your new flooring and we do appreciate your trust and confidence! Catherine Buchanan -Owner
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Lauren · 4 reviews · Verified ·
★★★★★
Janet was helpful in recommending…
Janet was helpful in recommending carpeting for our room, and it looks great! The installation was quick and we'll done.
Reply from Independent Carpet One Westland2018-08-11
Lauren
Thank you so much for taking time to leave this review and acknowledging Janet’s helpfulness!
Our staff from sales to installation aims to please!
We appreciate your trust and confidence in the entire staff! Enjoy your new flooring and thank you for choosing Independent Carpet One! Catherine Buchanan-Owner
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Megan Bates · 1 review · Verified ·
★★★★★
Excellent customer service
Everyone at Independent Capet One in Westland was very friendly, patient and supportive. From Catherine, who was very helpful and full of energy to the gentlemen who measured the rooms to the nice gentlemen who did the installation. I have used them in the past and will continue to use them in the future.
Reply from Independent Carpet One Westland2018-08-08
Megan,
Thank you so much for the wonderful review. We so appreciate your continued trust and confidence. Enjoy the new carpet. And, remember we are here for you always for all your flooring needs. Catherine Buchanan-Owner
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Denise Porter · 1 review ·
★★★★★
The salesman Jason McKeehan was very…
The salesman Jason McKeehan was very knowledgeable about all the products, very friendly, personable and professional. I will definitely recommend him. My flooring hasn’t been installed yet but we have had good experiences in the past. I am looking very forward to getting my flooring installed!
Thank you,
Denise Porter
Reply from Independent Carpet One Westland2018-08-05
Denise,
Thank you so much for taking the time to share your experiences with us. We are grateful to you for your continued trust and confidence in our entire staff. Enjoy your new floor once it's installed and if you need anything, don't hesitate to reach out as we are here for you all the way!
Thanks again! Cathy Buchanan-Owner
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Andrea Warren · 1 review · Verified ·
★★★★★
Tamika showed me different flooring in…
Tamika showed me different flooring in my price range without being pushy. Front Counter help is very friendly and welcoming. Carpet installed earlier than I planned and no issues! Thanks!
Reply from Independent Carpet One Westland2018-08-01
Andrea,
Thank you so much for this wonderful review. i will share your sentiments with Tamika and our receptionist staff. Together we do our very best to accommodate our clients and select the best products for their needs and wants. We hope that when you're in the market for flooring again, you'll come and see us. We're here for you!
Thanks again! Catherine Buchanan-Owner
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Pat isham · 1 review · Verified ·
★★★★★
I was very satisfied with my experience…
I was very satisfied with my experience with Independent Carpet One Westland. Cathy was very helpful. From picking out my kitchen flooring to
suggestions on painting my walls. The two gentlemen who installed the floor were very professional and did a wonderful job. Everyone at Independent Carpet One calmed my fears as a first timer for such a project. My kitchen looks great! Thank you all!!!
Reply from Independent Carpet One Westland2018-07-18
Pat,
Thank you so much for taking the time to write this wonderful review. It was truly my pleasure to help you with your Kitchen project. i know how intimidating it can be to make a purchase like this for your home and i was happy to help. i am so glad the paint suggestions worked well for you as well. Travis and his crew also wish to thank you for allowing them to create a new environment for you. i look forward to working with you in the future for the next project. Thank you again! Enjoy the Kitchen floor!
Catherine Buchanan-Owner
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Patricia Fenech · 1 review · Verified ·
★★★★★
Cameron was very professional and…
Cameron was very professional and helpful. The installers did a FANTASTIC job! Very nice gentleman. I'm telling everyone to purchase carpet from you! I'm so happy! Thanks again!
Reply from Independent Carpet One Westland2018-07-17
Patricia,
Thank you for taking the time to leave such a wonderful review. We truly do appreciate your trust and confidence in both our flooring consultants and installation team. We hope you enjoy the flooring you selected and look forward to helping you in the future with all your flooring needs. And yes...thanks for the referrals. Catherine Buchanan-Owner
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Linda Ramsdell · 1 review · Verified ·
★★★★★
This is the second time I have used…
This is the second time I have used Independent Carpet One and have been very satisfied both times. Jeannie , my sales person, was very helpful and knowledgable. I had the same installer both times and he did an excellent job. I was so satisfied with the work he did the first time ( two years ago) that I requested him for the second job.
Reply from Independent Carpet One Westland2018-07-11
Linda,
Oh what a lovely review. Thank you for the kind words towards Jeane and your/our installer Joe Santini. You're absolutely right though...they are both very knowledgeable and talented. thank you for the continued support and trust. We truly do appreciate your business. We hope to see you again for your future flooring needs. Catherine Buchanan-Owner
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Johanna Mason · 3 reviews · Verified ·
★★★★★
Selection! Warrant! Services included!
I was most impressed by the wide selection, next was the name brand quality and long warranty. The installation went without a hitch!
Not the Cheapest but the perfect in the Independent Carpet One proved they were the best choice!
Reply from Independent Carpet One Westland2018-07-09
Johanna,
Thank you for taking the time to write this review and rate your experience with us. We're happy to hear that our selection and warrantees helped with your choice of flooring. We are certain that you will enjoy many years of beauty and performance. Please think of us when you're ready for your future flooring needs. We will be here to help. Catherine Buchanan-Owner
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Bob & Laura Hogg · 1 review · Verified ·
★★★★★
i will be going to them when i do the…
i will be going to them when i do the rest of my house.
Reply from Independent Carpet One Westland2018-07-09
Bob & Laura,
We would be honored to work with you again for the other areas of your home. it was a pleasure to work with you and finding that perfect floor. Thanks for the continued trust and confidence. Now go and enjoy! Catherine Buchanan-Owner
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Jamie Harris · 1 review · Verified ·
★★★★★
The Tec showed up right on time
The Tec showed up right on time , did a great job joining the 2 rooms together and cleaned up , A++++ job , will do business again !
Reply from Independent Carpet One Westland2018-07-09
Jamie,
Wow what a great review. Thank you for taking the time to share with us your enthusiasm. We definitely look forward to working with you again for all your future flooring needs. until then enjoy the new flooring and thanks again!
Catherine Buchanan-Owner
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Jill M. · 3 reviews · Verified ·
★★★★★
Independent Carpet One Offers Quality Products & Awesome Service at a Fair Price
Independent Carpet One - Westland is the best place to get flooring! We received top-notch customer service and quality product at a fair price. The associates in the office go above and beyond in their desire to help you pick out the perfect product to fit your needs and budget. The installation crew is very professional and skilled as well. We were extremely impressed with not only our installer - Joe's - skill and ability, but his deep knowledge about the flooring product and how to care for it. We wholeheartedly recommend this store to anyone in need of carpet, hardwood, vinyl, etc., not to mention window treatments or closet organizers! They have many wonderful products to meet your needs.
Reply from Independent Carpet One Westland2018-07-09
Jill,
What a pleasure it has been to work with you and members of your family. You have welcomed us into your home and allowed our family serve your family. It has been a pleasure to assist you with all your flooring, window treatment and closet organizer needs. And, yes we have to agree that Joe is a knowledgeable and very talented young man. We are blessed to have him on our installation team. Enjoy your new floors and thank you for your continued trust and confidence. Catherine Buchanan - Owner
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Steve & Linda Mathews · 2 reviews · Verified ·
★★★★★
A very positive experience
A very positive experience! The father son team was great and would recommend them without reservation!
Reply from Independent Carpet One Westland2018-07-03
Steve & Linda,
Thank you for recognizing our installation team. We are truly blessed to have the expertise and workmanship amongst our installers. We are certain you’ll enjoy many years of beauty and quality with the floor you selected and we thank you for the trust and confidence. Catherine Buchanan-Owner
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Connie · 2 reviews ·
★★★★★
Working with Carpet One Westland was wonderful.
Working with Carpet One Westland was so easy. From selection, installation, and quality control, the service was top notch. Very organized, excellent communication, installions was clean...and most important the carpet looked great!
Reply from Independent Carpet One Westland2018-07-02
Connie,
Oh thank you so much for taking the time to share your experience with us! We truly do appreciate the opportunity to provide carpeting for you and so happy to hear that the selection and installation met your expectations! We hope that when your in the market for flooring you will reach out to us again. Until then enjoy the new flooring. Catherine Buchanan-Owner
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The McBride's · 1 review · Verified ·
★★★★★
Great people in the store
Great people in the store, none better. Installers were nice, polite, and worked quickly. Wouldn't hesitate to do business with them again and would recommend them to family and friends. I shopped prices, value, and quality and they were the best.
Reply from Independent Carpet One Westland2018-06-28
Tim,
Thank you for taking the time to write this amazingly gracious review.
Your kind words will be shared with the entire staff. I am glad we were able to assist in finding the perfect flooring for your home and at a value driven price. Enjoy your new Floor and remember we will be here for you for all your future flooring needs! Catherine Buchanan-Owner
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Sandra & Peter Silfven · 3 reviews · Verified ·
★★★★★
What a first-time customer says ...
I had new kitchen flooring installed and new carpeting for the staircase leading upstairs. I was delighted with the choices I made, the assistance I got at the store, and the excellent installation. Everybody was helpful and friendly, and knew what they were doing. You don't find many stores like this anymore.
Reply from Independent Carpet One Westland2018-06-25
Sandra & peter,
Thank you so much for sharing your experience and the wonderful review. We are so appreciative of the opportunity to provide flooring for your home. Thank you for the trust and confidence. We hope you enjoy many years of beauty and performance and we hope to be of assistance in the future for all your flooring needs. Catherine Buchanan-Owner
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John & Ruth Schlaff · 4 reviews · Verified ·
★★★★★
Carpet One provided amazing options for…
Carpet One provided amazing options for both carpet and kitchen flooring. We discovered two perfect options and had them installed in one day. Both rooms look awesome and are now updated and we love the final result. The 3 men, Travis, Eric and Phil who did the installations were friendly, experienced and professional in all areas. We have used Carpet One previously for other carpeting needs and were extremely satisfied. There have exactly what most want or desire and have the ability to do professional installations. Great in store service in assisting with the selections just made our choices that much easier. They are a must consider option when wanting to refresh and update your home.
Reply from Independent Carpet One Westland2018-06-25
John & Ruth,
Your review and kind words are so appreciated. We thank you for the opportunity to provide the best flooring options for your home and allow us to come to the house and install them. Our entire team from sales to installation pride themselves on their service to our customers and I am so happy to hear we made your experience a pleasant one. Thank you for your trust and confidence and if we can be of further assistance to you don't hesitate to ask.
Catherine Buchanan - Owner
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Terry & Sandy Burnett · 2 reviews · Verified ·
★★★★★
Quick turnaround time with quote of job…
Quick turnaround time with quote of job and timely with scheduling installation. Installer was very courteous and timely as well. This is our second time purchasing floor coverings with them, will use them again no question.
Reply from Independent Carpet One Westland2018-06-25
Terry & Sandy,
Thank you so much for the continued trust and confidence to allow us the opportunity to provide flooring once again in your home. It is always a pleasure to work with you and provide the best service and flooring options. Enjoy your new floor and when the need arises...we'll be here to help you find that perfect floor.
Catherine Buchanan-Owner
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Lauren B. · 1 review · Verified ·
★★★★★
We are so happy with our new floors…
We are so happy with our new floors from Independent Carpet One! Every step of the process was great. Our salesman Cameron was so helpful and patient, and helped us pick the best flooring for our home. The installation team did an excellent job. They worked so quickly while still having remarkable attention to detail. Will definitely be using them for future work and will recommend to all our friends and family
Reply from Independent Carpet One Westland2018-06-23
Lauren & Octavian,
Thank you so much for the kinds words for both our sales and installation teams! We are so pleased that you’re happy with your floor and the entire experience!
We appreciate your continued trust and confidence and we look forward to working with you again in the future for all your flooring needs! Catherine Buchanan-Owner
