Service was excellent and professional
Service was excellent and professional. Grace addressed our concerns, very attentive and quick responses.
About Insureon
Data updated- Website
- www.insureon.com
- Category
- Money & Insurance
- Location
- United States · Chicago
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (12/12)
Do you own Insureon? Claim this profile for free and start replying to reviews.
Is Insureon legit?
Insureon (www.insureon.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
THE WHOLE CONSTELLATION NOT JUST 5 STARS!
I want to compliment Mr. KEVIN DURAN VILLATORO for his wonderful service. He work very hard and always tries to please his customers. He is very efficient, professional and dedicated to his work. I hope his company knows what a tresure they have in Mr. Kevin Duran Villatoro and feels proud to have such an outstanding employee on their team.
How user friendly it is
How user friendly it is Great Job
Same day comp policy
I needed a comp policy same day and got it, Thank you!
Awesome company
Took the time to send a quote and patiently waited not one bit of salesman drag knuckles to get a quote on time and on budget
Broker is very unprofessional won’t…
Broker is very unprofessional won’t even return my call. I got canceled over a Facebook post picture of me working on my own motorcycle. Do not recommend.
Reply from Insureon2026-06-02
Hello Dennis, Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. While we always strive for real-time support for our customers, we understand how possible wait periods can distract from your day and your business, especially for any time sensitive requests. Please expect your account manager to reach out for another follow up to continue to help resolve this issue. We look forward to supporting you and your business into the future. Yours Sincerely, The Insureon Team
Fast and reliable
Quick, and easy explained everything I need and they got back to me same day
I'm trying to cancel, getting no responses
I'm closing my business and I've been trying to cancel my hartford insurance I received through Insureon. Customer service seems to squeeze money out of you as much as possible.
Reply from Insureon2026-06-01
Hello Lee, Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. We were unable to locate your details in the system with the information provided, and so cannot fully investigate if this has been resolved or what gaps in communication may have occurred, but please consider reaching out to [email protected] for a direct contact or to call again at (800) 688-1984 to find his name in our directory and leave a message. Yours Sincerely, The Insureon Team
Jason was extremely helpful and…
Jason was extremely helpful and knowledgeable about products. I had my policy in 3 days and I didn't have to take out a second mortgage. Very affordable even for someone starting a buisness.
Insureon is sales focused but not service focused.
I originally worked with a company named Cover Wallet. They were great but my professional liability policy was transferred to Insureon. They have since checked out and they’re strictly sales. Managing my policy I need to do myself via Hiscox. My previous rep at Cover Wallet did everything I needed. Emails seem to be boilerplate or AI responses. My policy auto renewed sooner than the term was up without notice. I’m in the process of restructuring my business and this has thrown a wrench into things. It’s not worth the annoyance and time I’d need to invest to remedy. If anything I’m over insured but I think the policy limits are as low as they can be. At this point I’m keeping the policy for another year but noting that I need to find a new agent to hold my policy. A company that actually interacts with human responses not boilerplate AI replies. So I can cancel the policy and open a new policy with another agent immediately a few months before the term is up and it renews. I’m afraid many businesses are going this route because they don’t make enough money on small businesses to justify the cost of improving service beyond sales.
Reply from Insureon2026-06-01
Hello Ryan, Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. While our insurance experts always strive to provide the best service to our customers, we recognize that we didn't meet your expectations regarding your policy requests. On review of your account, we can see recent correspondence from your account manager, but please expect an additional follow-up to resolve any remaining questions. We are continuously improving our account approach to address any gaps in communication, such as what might have occurred here, and we have noted your preference towards renewal messaging. We look forward to continuing to support you and your business needs into the future. Yours Sincerely, The Insureon Team
Terrific service and best price available
Terrific, extremely fast service. Excellent industry expertise. And most importantly, price FAR lower than the competition for identical policies.
The process was simple and fairly…
The process was simple and fairly quick. Agent (Denise) responded quickly to my concerns and addressed the issue promptly.
The ease of the online questionnaire to…
The ease of the online questionnaire to get a quote.
My representative was thorough and…
My representative was thorough and knowledgeable.
Very fast and responsive service to set…
Very fast and responsive service to set up a new policy!
Health Williams did a great job finding…
Health Williams did a great job finding us better coverage and rates. I appreciate the service.
5 stars
5 stars. I had a very good experience with Jeremy at Insureon. He was responsive, communicative, and worked hard to find a policy that fit the parameters of what I needed for my business. It took me several months to work out what I exactly needed to move forward. I genuinely felt like they went out of the way to navigate options and would quickly provide policy updates with new information as it came along over several weeks. The process was as smooth as can be expected with finding insurance. From my experience, I would recommend Insureon to other business owners looking for coverage.
Quick efficient response!
No Help with Lawsuit
Received a lawsuit. Sent it to them for guidance and direction. They said due to company policy they will not assist us and to contact the carrier direct. We have been served lawsuits in the past and sent to broker for assistance. And they filed the claim on our behalf. Terrible company policy. Won’t be using them again.
Reply from Insureon2026-05-29
Hello, Thank you for sharing your thoughts about your recent experience with Insureon. While our insurance experts always strive to provide the best service to our customers, we recognize that we didn't meet your expectations here. It is our policy to refer directly to the carrier for claim requests, as our infrastructure at this time is not optimized to file claims. We have, however, shared your feedback with our product and technology teams, as consideration for a possible future offering. We appreciate your time and interest, and look forward to supporting you and your business needs in the future. Yours Sincerely, The Insureon Team
EXTREMELY unresponsive
I'm used to nobody responding to my emails, phone calls, or requests - but this time when someone ACTUALLY responded, they failed to provide half the documentation I requested. Why doesn't anybody ever answer? I'm STILL waiting for answers from September of 2025, and January of 2026.
Reply from Insureon2026-05-29
Hello Lucas, Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. While we always strive to provide the best possible service, we recognize that we may not have answered all your questions to full satisfaction regarding your recent policy. Your account manager is dedicated to assist you, however, and has reached out to confirm your preferred communication methods and resolve any remaining questions. We look forward to continuing to support you and your business into the future. Yours Sincerely, The Insureon Team